Category · 45 tools · 14 comparisons
Contact center software
These tools manage customer calls, contact center teams, and business phone communications.
At a glance
- Tools tracked
- 45
- Entry plans
- $2–$12,500/mo
- Typical entry plan
- $19/mo
- Free plan
- 3 of 45
- Cheapest paid
- NICE CXone, $2/mo
- Best value score
- OpenPhone, 7.5/10
Every tool we cover
Price tracker →| Tool | Score | From | Top listed plan | Free plan | Trial | Pages |
|---|---|---|---|---|---|---|
 OpenPhoneOpenPhone | 7.6 | $15/mo | $35/mo | No | 7 days | ReviewPricingAlternatives |
 TelzioTelzio | 7.2 | $49/mo* | $50/mo | No | 14 days | ReviewPricing |
 AssembledAssembled | 7.0 | $25/mo* | $75/mo | No | — | ReviewPricing |
 Genesys Cloud CXGenesys Cloud CX | 7.0 | $75/mo | $240/mo | No | — | ReviewPricingAlternatives |
 DialpadDialpad | 6.8 | $15/mo* | $149/mo | No | 14 days | ReviewPricingAlternatives |
 CallHippoCallHippo | 6.8 | $18/mo* | $42/mo | Yes | 10 days | ReviewPricingAlternatives |
 EmitrrEmitrr | 6.8 | $20/mo* | $149/mo | No | — | ReviewPricing |
 AVOXIAVOXI | 6.8 | $6.49/mo | $199.99/mo | No | — | Review |
 ConvosoConvoso | 6.7 | Custom* | — | No | — | Review |
 VICIdialVICIdial | 6.7 | $400/mo* | $400/mo | Yes | — | ReviewPricingAlternatives |
 AircallAircall | 6.5 | $30/mo* | $99/mo | No | — | ReviewPricingAlternatives |
 GrasshopperGrasshopper | 6.5 | $14/mo* | $55/mo | No | — | ReviewPricingAlternatives |
 CloudTalkCloudTalk | 6.5 | Custom* | — | No | — | ReviewPricingAlternatives |
 MightyCallMightyCall | 6.5 | $20/mo | $65/mo | No | 7 days | ReviewPricingAlternatives |
 RosieRosie | 6.5 | $49/mo | $249/mo | No | 7 days | Review |
 TalkrouteTalkroute | 6.4 | $19/mo | $749/mo | Yes | 7 days | ReviewPricingAlternatives |
 NextivaNextiva | 6.3 | $15/mo | $99/mo | No | — | ReviewPricingAlternatives |
 Five9Five9 | 6.3 | $119/mo | $159/mo | No | — | ReviewPricingAlternatives |
 TalkdeskTalkdesk | 6.3 | $85/mo | $225/mo | No | — | ReviewPricingAlternatives |
 AlvariaAlvaria | 6.3 | Custom* | — | No | — | Review |
 Ooma OfficeOoma Office | 6.2 | $19.95/mo* | $19.95/mo | No | — | ReviewPricing |
 net2phonenet2phone | 6.2 | $19.99/mo | $4,399.99/mo | No | — | ReviewPricing |
 Yeastar Cloud PBXYeastar Cloud PBX | 6.1 | Custom* | — | No | 30 days | Review |
 8x88x8 | 6.0 | Custom* | — | No | — | ReviewAlternatives |
 CrestaCresta | 6.0 | $12,500/mo* | $12,500/mo | No | — | ReviewPricingAlternatives |
 eVoiceeVoice | 6.0 | $12/mo | $19/mo | No | — | ReviewPricingAlternatives |
 Observe.AIObserve.AI | 6.0 | Custom* | — | No | — | ReviewAlternatives |
 ReadyModeReadyMode | 6.0 | $239/mo | $249/mo | No | — | ReviewPricing |
 OnSIPOnSIP | 6.0 | $18.95/mo | $49.95/mo | No | — | ReviewPricing |
 ZoiperZoiper | 5.9 | €2.49/mo | €2.49/mo | No | — | ReviewPricingAlternatives |
 Line2Line2 | 5.8 | $7.99/mo | $7.99/mo | No | — | ReviewPricingAlternatives |
 NICE CXoneNICE CXone | 5.8 | $2/mo* | $249/mo | No | — | ReviewPricing |
| UltatelUltatel | 5.8 | $18/mo | $34/mo | No | — | Review |
 3CX3CX | 5.6 | $25/mo | $47.92/mo | No | — | ReviewPricingAlternatives |
 BroadvoiceBroadvoice | 5.6 | $10/mo* | $75/mo | No | — | Review |
 VoiplyVoiply | 5.5 | $16.95/mo | $132.95/mo | No | — | ReviewPricing |
 VerintVerint | 5.5 | Custom* | — | No | — | ReviewAlternatives |
 iPlumiPlum | 5.5 | $8.99/mo* | $25.99/mo | No | 30 days | ReviewPricingAlternatives |
 CallToolsCallTools | 5.5 | Custom* | — | No | — | Review |
 Level AILevel AI | 5.5 | Custom* | — | No | — | Review |
 Calabrio ONECalabrio ONE | 5.3 | Custom* | — | No | — | Review |
 SnapCallSnapCall | 5.2 | Custom* | — | No | — | Review |
 AvayaAvaya | 5.1 | $19.99/mo* | $49.99/mo | No | — | ReviewPricingAlternatives |
 ReplicantReplicant | 5.0 | Custom* | — | No | — | Review |
| FreedomVoiceFreedomVoice | 4.8 | $9.95/mo* | $29.95/mo | No | 30 days | ReviewPricingAlternatives |
* Lower confidence: the vendor's pricing page couldn't be read directly or didn't list every price, so the figure was compiled from other public sources and may be incomplete. Check the vendor's page before you buy.
Head-to-head
AircallvsDialpadAircall vs Dialpad
DialpadvsGrasshopperDialpad vs Grasshopper
GrasshoppervsMightyCallGrasshopper vs MightyCall
AircallvsTalkdeskAircall vs Talkdesk
GrasshoppervsOpenPhoneGrasshopper vs OpenPhone
DialpadvsNextivaDialpad vs Nextiva
Nextivavs8x8Nextiva vs 8x8
3CXvsDialpad3CX vs Dialpad
3CXvsNextiva3CX vs Nextiva
Ooma OfficevsUltatelOoma Office vs Ultatel
NextivavsOoma OfficeNextiva vs Ooma Office
Five9vsGenesys Cloud CXFive9 vs Genesys Cloud CX
AircallvsNextivaAircall vs Nextiva
Genesys Cloud CXvsTalkdeskGenesys Cloud CX vs Talkdesk
Highest scored
OpenPhoneOpenPhone
Good shared calling and texting for small teams; check the user cap and Sona costs before switching.
TelzioTelzio
Worth considering for small teams, but confirm the real monthly cost and desktop-phone needs first.
AssembledAssembled
A broad WFM and AI support suite, with a full-platform price that is hard to pin down.
Contact center software: quick answers
How much does contact center software cost?
Paid plans for the 45 contact center tools we track start between $2 and $12,500 a month, and the typical entry plan is about $19 a month. 3 of them have a free plan. Convoso, CloudTalk, Alvaria, Yeastar Cloud PBX, 8x8, Observe.AI, Verint, CallTools, Level AI, Calabrio ONE, SnapCall and Replicant don't publish a starting price. Prices are the vendors' own, checked Nov 7, 2026; most quote the per-month price when billed annually.
Which contact center tool is the cheapest?
NICE CXone has the lowest paid entry plan at $2 a month, followed by AVOXI at $6.49. If you can live with limits, CallHippo, VICIdial and Talkroute have a free plan.
Which contact center tools have a free plan?
Which contact center tool scores highest in our reviews?
OpenPhone scores highest at 7.6/10. Good shared calling and texting for small teams; check the user cap and Sona costs before switching.