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Paid plans start at $75/mo.
Genesys Cloud CX starts at $75 per user per month on an annual commitment. CX 1 is the voice-focused entry tier; CX 2 costs $115 and adds digital and voice channels plus quality assurance; CX 3 is $155 with workforce management; CX 4 is $240 with journey management and Agent Copilot. Monthly-billed prices are not published. Add-ons and usage-based charges can raise the bill, and some AI features use Experience Units, so the listed seat price is not the whole cost.
01Every plan, line by line
| Plan | Billed annually | Billed monthly | Built for |
|---|---|---|---|
| Genesys Cloud CX 1 | $75 | — | Voice contact centers and associate users |
| Genesys Cloud CX 2 | $115 | — | Omnichannel teams needing quality assurance |
| Genesys Cloud CX 3 | $155 | — | Omnichannel teams needing workforce management |
| Genesys Cloud CX 4 | $240 | — | Omnichannel teams wanting more AI capabilities |
Add-ons and overages
- CX 1 lists digital channels, omnichannel routing, workforce engagement management, speech and text analytics, and predictive engagement as add-ons; prices not published.
- Certain AI features require Experience Units; 250 named or 350 concurrent units per organization per month are included.
- CX 4 includes an additional 30 named or 39 concurrent Experience Units per agent per month.
- Usage-based pricing may apply; add-on and overage prices are not published.
What a team pays per month
| Plan | 1 seat | 5 seats | 10 seats | 25 seats |
|---|---|---|---|---|
| Genesys Cloud CX 1 | $75 | $375 | $750 | $1,875 |
| Genesys Cloud CX 2 | $115 | $575 | $1,150 | $2,875 |
| Genesys Cloud CX 3 | $155 | $775 | $1,550 | $3,875 |
| Genesys Cloud CX 4 | $240 | $1,200 | $2,400 | $6,000 |
02What the plan grid doesn't tell you
Annual commitment
Annual commitment applies; monthly-billed rates are not published, so the annual rate does not show the cost of a month-to-month option.
Add-on pricing
CX 1 lists digital channels, analytics and other capabilities as add-ons; add-on prices are not published.
Experience Units
Some AI features require units. The organization-level inclusion is 250 named or 350 concurrent units per month; CX 4 includes additional units per agent.
Usage and overages
Usage-based pricing may apply, but overage prices are not published.
03Which plan should you buy?
| If you are… | Get | Why |
|---|---|---|
| Voice contact centers | Genesys Cloud CX 1 | The $75 annual-commitment tier includes voice, speech-enabled IVR, outbound campaigns and virtual agents. |
| Teams needing workforce management | Genesys Cloud CX 3 | At $155 per user per month on an annual commitment, it includes workforce management, forecasting and scheduling, and quality assurance. |
| Teams wanting more AI capabilities | Genesys Cloud CX 4 | The $240 tier includes journey management, Agent Copilot and 30 Experience Units per named agent. |
04Is Genesys Cloud CX worth the money?
Genesys Cloud CX has a clear starting point, but not a complete bill: the four listed tiers cover voice through journey management and Agent Copilot, while add-on and usage prices remain unpublished. It is worth considering if your team needs the contact-center breadth in the tier grid. Before switching, price the required add-ons and Experience Unit usage against your current stack; the $75 entry rate alone is not a like-for-like total.
Genesys Cloud CX pricing FAQ
How much does Genesys Cloud CX cost?
Genesys Cloud CX starts at $75 per user per month for Genesys Cloud CX 1, with an annual commitment. The listed annual prices are $115 for CX 2, $155 for CX 3 and $240 for CX 4. Monthly-billed prices are not published.
Does Genesys Cloud CX offer monthly billing?
The published pricing details list annual-commitment rates only. Monthly-billed prices are not published, so there is no supported month-to-month figure to compare. Confirm the contract term and billing schedule in a quote before comparing Genesys with another platform.
Is there a free plan or free trial?
There is no free plan listed. The free-trial field is not published, so we can't confirm from the available pricing information whether Genesys offers a trial. Treat these as separate questions when requesting a quote; a trial would not change the annual-commitment terms for a paid plan.
What can add to the listed plan price?
CX 1 lists digital channels, omnichannel routing, workforce engagement management, speech and text analytics, and predictive engagement as add-ons, but their prices are not published. Usage-based pricing may also apply, and some AI features require Experience Units.