eVoice review

eVoice adds a dedicated business number to your existing devices, so you can handle business calls on your personal phone without buying special hardware. The homepage lists customizable phone numbers and call features; the pricing page adds number porting, multiple extensions and advanced call handling on its paid plans.

There are two priced plans. Elite costs $14 per month, or $12 per month when billed annually. Elite Plus costs $21 per month, or $19 per month annually. Elite Plus adds unlimited messaging within the US and Canada to Elite’s listed features. Both plans include unlimited calls within the US and Canada, though the pricing page says unlimited plans are subject to overages and does not publish the overage amounts.

Businesses with six or more users can ask about a Custom plan. Its price is not published. SMS texting, Auto Attendant setup and Live Receptionist are listed as options, but they are not all included in the two standard plans.

The main appeal is straightforward: a separate business number that works on devices you already have. That can be useful for a small business that wants to keep its public phone number apart from its personal number without adding desk phones or a more involved phone setup.

The standard plans list a practical set of phone-system basics. Both include a local or toll-free number, number porting, multiple extensions and advanced call handling, as well as unlimited calls within the US and Canada. Elite Plus adds unlimited messaging within those countries. Annual billing lowers the listed monthly rate from $14 to $12 for Elite and from $21 to $19 for Elite Plus, although the annual amount is billed upfront.

There are also options for businesses that need more than basic call routing. The Custom plan lists an Auto Attendant setup and walkthrough, and eVoice offers Live Receptionist as an option. Call Recording, Voicemail Transcriptions and Professional Greeting are also listed as add-ons. That gives buyers possible ways to extend the service, even though the pricing page does not say what those extras cost.

The pricing is less clear once you look past the two standard plans. Call Recording, Live Receptionist, Voicemail Transcriptions and Professional Greeting are priced by feature, but the amounts are not published. The Custom plan, intended for businesses with six or more users, also has no listed price. SMS texting appears as an option, while Elite Plus includes unlimited messaging; the available pricing details do not spell out the cost or terms for every texting option.

The biggest caveat is the overage language. Elite and Elite Plus list unlimited calls within the US and Canada, but the pricing page also says unlimited plans are subject to overages. It does not publish the thresholds or charges, so buyers cannot calculate the full cost from the listed monthly rates alone.

There is no free plan listed, and a free-trial offer is not published on the vendor's site. A Reddit user also reported a broken click-to-call feature and poor support after three months, but that is one account, not enough to establish a general service problem.

According to the pricing page, Elite costs $14 per month, or $12 per month when billed annually. Elite Plus is $21 monthly or $19 per month on annual billing. That is a $7 monthly jump from Elite to Elite Plus, or $7 per month on the annual rates. The listed difference is unlimited messaging within the US and Canada; Elite already includes unlimited calls within the US and Canada, a local or toll-free number, number porting, multiple extensions and advanced call handling.

For businesses with six or more users, eVoice lists a Custom plan, but does not publish its price. Live Receptionist and SMS Texting are options for that plan, not published-included services. Call Recording, Live Receptionist, Voicemail Transcriptions and Professional Greeting are add-ons with prices that vary by feature. The pricing page also says unlimited plans are subject to overages, but does not publish the rates. Check those costs before choosing a plan, especially if you need add-ons or expect heavy usage.

eVoice is designed to work on existing devices, so the product description says you do not need special hardware. That should keep the device side of a switch simple. Elite lists number porting, but the available pricing information does not explain the porting process, timing, eligibility or whether there are fees. Confirm those details before moving a business number.

The published material does not say how to export contacts, voicemail, call records or messages, or what happens to them if you leave. It also does not publish cancellation terms or explain whether your number can be ported out. Those are questions to ask eVoice before switching, not details we can confirm here. We do not have Reddit posts or comments in the published material, so we cannot substantiate a pattern of users leaving for a particular reason. The clearest known cost concerns are variable add-on prices and unpublished overage rates; get those in writing if they could affect your bill.