We may earn a commission if you buy through links on this page. It never changes a score or a ranking. How we make money
The bottom line
A useful business phone bundle, but check plan limits and weigh the reported reliability concerns.
iPlum combines business calling, secure texting, fax, phone trees and team management for employees’ existing phones. The pricing page lists phone plans from $8.99 per user/month billed annually, or $13.99 monthly. Call recording is limited to Enterprise at $25.99 per user/month billed annually; Professional adds HIPAA compliance and shared numbers but not recording.
The value depends on which features your team needs: Standard excludes shared numbers and voicemail transcription, while fax page and usage allowances are not published. A 30-day free trial applies only to the REST API add-on, not the phone plans. Reddit discussions include reports of failed texts, reliability problems and difficulty getting support; those are individual accounts, but worth weighing before moving a business number.
Good fit if
- Small teams needing business numbers
- Healthcare teams needing a signed BAA
- Businesses combining phone and fax
Skip it if
- Teams needing recording on a lower tier
- Buyers who need published fax allowances
- Teams unwilling to risk reported reliability issues
ScoresHow it rates
What works
- Calling, secure texting and fax in one platform
- Phone tree and virtual extensions
- Professional includes HIPAA compliance with a signed BAA
- Enterprise includes call recording and consent announcements
- Team accounts support centralized user and permission management
What doesn't
- Recording requires the Enterprise plan
- Standard excludes shared numbers and voicemail transcription
- Fax page and usage allowances are not published
- Monthly fax prices are not published
- Reddit users report text delivery and support problems
01What iPlum actually does
iPlum gives mobile teams a business number and communications tools on employees’ existing phones. It combines calling, secure texting and online fax with a portal for managing users, profiles and permissions. Callers can be routed through virtual extensions and an auto-attendant, while users can switch between their phone’s voice network and internet calling over Wi-Fi or mobile data.
The plans separate basic calling and texting from team and compliance features. Standard covers U.S. and Canada calling and texting, subject to fair usage. Professional adds shared numbers, voicemail transcription, group and broadcast texting, and HIPAA compliance with a signed BAA. Enterprise adds call recording with consent announcements and longer text archiving. Fax is sold separately, with Standard and HIPAA-oriented Professional options. The pricing page lists phone plans at $13.99 to $30.99 per user monthly, or $8.99 to $25.99 per user monthly when billed annually. Fax plan monthly prices are not published.
02Where iPlum is strong
iPlum’s main appeal is putting several business communication tasks under one roof. Teams can manage company numbers and extensions, route calls with a phone tree, send encrypted texts, and handle faxes through an online portal. Dual calling also gives users a choice between their phone’s voice network and internet calling over Wi-Fi or mobile data.
The plan ladder makes some important differences clear:
- Standard is $13.99 per user monthly, or $8.99 per user monthly billed annually. It includes U.S. and Canada calling and texting, subject to fair usage.
- Professional is $20.99 monthly or $14.99 billed annually per user. It adds shared numbers, voicemail transcription, group and broadcast texting, a year of text archiving, and HIPAA compliance with a signed BAA.
- Enterprise is $30.99 monthly or $25.99 billed annually per user. It adds call recording with consent announcements and 10-year text archiving.
That separation can help a buyer avoid paying for call recording if it is not needed, while making the upgrade path for compliance and team features visible. For fax, the pricing page lists annual-billed rates of $8.99 per month for Standard and $12.99 per month for Professional with HIPAA compliance and a signed BAA.
03Where it falls short
The low starting price comes with meaningful limits. Standard has no shared numbers, voicemail transcription, call recording or HIPAA compliance. Professional adds HIPAA compliance and shared-number features, but still does not include call recording; that requires Enterprise. U.S. and Canada calling and texting are subject to fair usage, while international usage costs extra. The pricing information lists 2,000 international credits for $20, but destination-specific rates are not published.
Fax pricing is harder to compare: the listed prices are annual-billed, monthly fax prices are not published, and page and usage allowances are not published. The pricing information also does not give fixed domestic overage fees. Other added costs include $5 per month for a toll-free number and a one-time $20 TCR registration for U.S. business texting.
There are also user-reported reliability and support concerns. One therapist on Reddit said texts stopped going through and described an “invalid location” error; another commenter reported a number cancellation with little notice and difficulty getting a response. Those are individual accounts, not proof of a widespread problem, but they matter for a service tied to client communications. We’d verify number portability and support options before moving a critical line.
04iPlum pricing: what you'll actually pay
iPlum has no free plan. Phone plans are priced per user, with monthly rates or lower annual-billed rates: Standard is $13.99 monthly or $8.99 annual-billed; Professional is $20.99 or $14.99; Enterprise is $30.99 or $25.99. The move from Standard to Professional adds $6–$7 per user monthly, depending on billing, for features including shared numbers and HIPAA compliance. Enterprise costs another $10–$11 per user monthly and is the tier that includes call recording.
Fax is priced separately: Standard Fax is $8.99 per month billed annually, and Professional Fax with HIPAA is $12.99 per month billed annually. Monthly fax prices and page or usage allowances are not published. Add-ons include a toll-free number for $5/month, REST API access for $2/month, and TCR registration for $20 one-time. International calling and texting, and international faxing, each cost $20 for 2,000 credits. The 30-day free trial applies only to the REST API add-on.
05Switching to (or from) iPlum
iPlum is designed to put business numbers on employees’ existing phones, with team accounts, profiles, permissions and virtual extensions. Before moving, map which users need shared numbers, an auto-attendant, secure texting, fax or call recording: recording is limited to Enterprise, while fax requires a separate plan. The published information does not detail number-porting steps, migration timelines, cancellation terms or data-export options, so confirm those with iPlum before you move numbers or rely on archived messages and faxes.
Leaving may carry a known cost: number port-out unlocking is listed at $19.99 per number. Whether that covers every porting charge is not specified. The pricing information lists text archiving for one year on Professional and 10 years on Enterprise, but does not say how to export those records. We don’t have Reddit posts or comments in the published material, so we can’t substantiate a claim about why users leave or report reliability problems from Reddit. Treat those as points to verify, not established reasons to switch.
From the threadsWhat users say
The small set of relevant Reddit posts is strongly negative: one therapist reports failed texts and an app reinstall, while another describes a cancelled number and trouble porting it. These are individual accounts, not enough to establish how iPlum performs for most customers.
none of my texts were going through
I only was able to fix it by completely deleting the app and redownload
IPlum cancelled my number with a 12 day notice
No chance for porting. Impossible to get a response
Questions people ask
Is iPlum HIPAA compliant?
Yes, but not on every plan. The pricing details list HIPAA compliance with a signed BAA on Professional and Enterprise; Standard explicitly excludes HIPAA compliance. For fax, the Professional Fax Plan includes HIPAA compliance with a signed BAA. Check which phone or fax service you need covered, since the plans list these capabilities separately.
Is iPlum reliable?
The available Reddit reports are negative but limited: one therapist says texts stopped sending and the app showed invalid location, requiring deletion and reinstallation; another reports a number cancellation with 12 days’ notice and difficulty getting a response or porting. These are individual accounts, not enough to establish typical service reliability.
Does iPlum have fax?
Yes. iPlum offers online fax through a secure portal, and its pricing details list a Standard Fax Plan and a Professional Fax Plan with HIPAA compliance and a signed BAA. The listed annual-billed prices are $8.99 and $12.99 per month, respectively; monthly fax prices and page or usage allowances are not published.
How much does iPlum cost per month?
The phone plans list Standard at $13.99 per user monthly or $8.99 per user per month billed annually; Professional is $20.99 monthly or $14.99 annually billed; Enterprise is $30.99 monthly or $25.99 annually billed. Fax plans are listed at $8.99 or $12.99 per month when billed annually; monthly fax prices are not published.
Which iPlum plan includes call recording?
The pricing details list call recording on Enterprise, along with consent announcements. Standard and Professional do not include call recording. iPlum’s feature list describes recording incoming and outgoing calls with an optional consent message; if recording is essential, confirm Enterprise meets your requirements before switching.