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It's a split decision.
Choose Dialpad if you need a broader sales or support platform: it combines voice, messaging and AI, with routing, coaching and CRM integrations available on specific plans. Connect starts at $15 per user/month, though the pricing page does not say which billing toggle that reflects. Choose Grasshopper for a simpler business line on existing devices: it starts at $14/month billed annually ($18 monthly), and Solo Plus includes unlimited users. These are different categories, not direct substitutes: Grasshopper suits basic calling; Dialpad suits contact-center workflows.
01Side by side
| Dialpad | Grasshopper | |
|---|---|---|
| Starting price | From $15/user/month; billing toggle not identified | $14/month billed annually; $18 month-to-month |
| Free plan | No free plan; 14-day trial | No free plan; no trial listed |
| Best for | Sales, support and contact-center teams | Entrepreneurs and small businesses needing a business line |
| Core strength | AI-enabled voice, digital support and sales workflows | Business numbers, calling and texting on existing devices |
| Learning curve | Not published | Not published |
| Integrations/data | Connect Pro lists CRM integrations; transcripts and summaries | Shared contact threads; CRM integrations not listed |
| Team/seat costs | Per-user plans; Connect starts at $15/user/month | Solo Plus has unlimited users for $25 annual or $32 monthly |
| Support | Connect Pro lists 24/7 support; other plans unclear | Support terms not listed; review score 4/10 |
Dialpad Choose Dialpad if
- You need AI agents, routing, coaching or contact-center tools
- You want voice, messaging and AI in one platform
- You need CRM integrations listed on Connect Pro
Grasshopper Choose Grasshopper if
- You need a separate business number on an existing device
- You want unlimited users on Solo Plus
- You need basic calling and texting at a lower listed price
02Pricing compared
Dialpad Connect Standard starts at $15 per user/month. The pricing page does not say which billing toggle that price reflects or publish annual rates; it says annual plans are discounted. Connect Pro is $25 per user/month. Dialpad’s Support plans start at $89 per user/month, and Sell plans at $39 per user/month. A 14-day trial is listed for Connect.
Grasshopper’s True Solo costs $18 monthly or $14/month billed annually, for one user, number and extension. Solo Plus is $32 monthly or $25/month billed annually, with unlimited users, one number and three extensions. Small Business is $70 monthly or $55/month billed annually, with four numbers. Each plan includes unlimited calling minutes and business texting. Extra numbers cost $9/month; Grasshopper’s trial availability is not listed.
03Features and depth
These products solve different problems. Grasshopper is a virtual business phone system: it gives a business a separate number on an existing device, with call forwarding, extensions, texting and shared conversation threads for calls, texts and voicemails. Plans include unlimited calls and texts. It is aimed at keeping business and personal conversations separate, not at running a contact center.
Dialpad covers more ground, combining voice, video, messaging and AI. Its Connect plans list calls and meetings, transcripts and summaries; Connect Pro adds CRM integrations and 24/7 customer support. Support plans add contact-center tools such as routing, analytics and, at higher tiers, coaching, quality management or workforce management. Sell plans focus on sales calling, with features such as a Power Dialer, coaching and follow-up tools depending on plan. Dialpad also offers custom-priced AI agents for voice and digital support. Check each plan: these features are not all included at the $15 Connect starting price.
04Ease of use and learning curve
Grasshopper’s narrower job—business numbers, forwarding, extensions and texting—makes it the more focused choice for a small business that mainly needs a separate business line. Solo Plus includes unlimited users, which may suit a team sharing one number, though it includes only three extensions.
Dialpad offers more workflows and plan-specific controls, so buyers need to match the product and tier to their needs before switching. A team choosing between Connect, Support, Sell and custom-priced AI should compare included features and request a full quote where pricing is custom. Our review scores rate both products 7/10 for ease of use; that does not make them equivalent in scope.
Questions people ask
How much is Dialpad per month?
Dialpad Connect Standard starts at $15 per user/month, and Connect Pro is $25 per user/month. The pricing page does not say which billing toggle those prices reflect or publish annual rates. Support starts at $89 per user/month and Sell at $39 per user/month.
Is RingCentral better than Grasshopper?
We can’t make a grounded head-to-head call from the available information: it includes Grasshopper pricing and features, but no RingCentral details. Grasshopper’s listed plans include unlimited calling minutes and business texting, with prices from $14/month when billed annually.
What are some alternatives to Dialpad?
Grasshopper is an option if the need is a business number, call forwarding, extensions and texting on existing devices. It is not a like-for-like replacement for Dialpad’s listed contact-center, sales and AI workflows. Compare the feature requirements before switching.
What is similar to Grasshopper?
Dialpad overlaps with Grasshopper on business calling, but offers a broader platform spanning voice, messaging, meetings and AI. Its Connect plans start at $15 per user/month, while Grasshopper starts at $14/month billed annually. The pricing units and product scope differ.