Broadvoice review

Broadvoice sells cloud phone service, contact center software and AI tools for customer interactions. Its products cover business calling and collaboration as well as customer conversations across voice, chat, email and social channels. Contact center features include interaction routing, real-time monitoring, outbound dialing, agent scripts and self-service through IVR and voice agents. Its AI offering includes interaction analysis and questions about business data.

The pricing page separates basic calling plans from contact center and AI plans, so the $10 starting price is not the price of the full contact center package. Metered is $10 per user per month; Standard is $18 and Pro is $23 per user per month. Contact center options include GoContact at $75 per month and Professional at $75 per agent per month. Enterprise and the Engage, Assist and Analyst AI plans have no published prices. The page lists monthly prices, but no annual billing or discounts.

The product range gives buyers a way to compare business calling and contact center capabilities from one provider. Standard adds unlimited calling, a local DID, SMS, chat, a softphone and priority email support for $18 per user per month, according to the pricing page. Pro costs $23 per user per month and adds virtual fax, call recording, video and screen sharing, among other listed features.

For contact centers, GoContact lists inbound voice, manual and preview outbound dialing, email and ticketing, webchat, Facebook Messenger and real-time dashboards for $75 per month. Professional is $75 per agent per month and adds Smart Scripting, a predictive dialer, quality management, CRM integrations and Post Call AI. That makes the plan distinction important: GoContact’s listed price is monthly, while Professional is priced per agent.

Broadvoice also lists AI options beyond those plans. Engage includes a voice AI agent and call-routing automation; Assist adds multilingual support and sentiment analysis; Analyst lists custom AI models and advanced analytics. Those capabilities may suit teams comparing automation and reporting alongside calling, but the AI plan prices are not published.

Pricing is difficult to compare at a glance. The $10 Metered plan charges $0.029 per minute for domestic calls and $0.01 per SMS; Standard includes unlimited calling and no-cost SMS for $18 per user per month. GoContact is listed at $75 per month, but the pricing does not state a seat allowance. Professional is $75 per agent per month. Enterprise and the three AI plans have no published prices, and the listed $40 Call Center add-on has no stated billing unit. The page also does not list annual pricing or discounts, and there is no free plan or published free-trial term in the published pricing details.

Support and reliability deserve scrutiny before a switch. One small-business customer on Reddit reported a buggy mobile app, rising fees and slower support after several years. Other Reddit posts describe a company-wide outage and a contact-center forwarding setup the poster could not configure as desired. These are individual reports, not a measure of typical service, but they point to practical questions: confirm escalation response times, cancellation terms, number porting, and the exact call-flow behavior your team needs before signing.

Broadvoice’s listed calling plans start at $10 per user per month for Metered, then rise to $18 for Standard and $23 for Pro. Metered charges $0.01 per SMS and $0.029 per minute for domestic calls; Standard includes unlimited calling and no-cost SMS. Pro adds features including call recording and video and screen share.

Contact center pricing is a separate comparison. GoContact is listed at $75 per month, while Professional is $75 per agent per month. They include different features, so don’t treat those figures as directly comparable. The Call Center add-on is listed at $40, but its billing unit is not stated.

Enterprise, Engage, Assist, and Analyst have no published prices. The pricing details show monthly prices but no annual billing or discounts, and the listed plans don’t specify contract terms. Before budgeting, confirm the unit, any required add-ons, and the total for your team—especially for contact center and AI tools.

The published Broadvoice details don’t say how migration works, what data you can export, whether number porting or setup fees apply, or what happens when you leave. They also don’t document contract length or cancellation terms. Those are open questions, not reasons to assume a switch will be difficult—or easy.

Before moving, ask Broadvoice for a written migration plan covering phone numbers, users, call flows, IVR, scripts, recordings, contact records, and integrations. Confirm which items transfer, in what format, and whether you can export them if you switch away. For a contact center, verify how routing, dialer settings, and agent workflows will be recreated; the listed feature set includes these tools, but the published material doesn’t explain migration support.

We can’t say what tends to make customers leave based on Reddit: no Reddit posts or comments were supplied. Check current user discussions and ask for references, then compare the answers with your current vendor’s export and termination terms.