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Paid plans start at $12,500/mo.
Cresta’s listed starting price is $150,000 for 12 months, equivalent to $12,500 per month—not a published month-to-month rate. That buys Agent Assist for Voice with up to 100,000 calls, or Agent Assist for Chat with up to 125,000 chats; both are listed at the same annual price. Extra usage costs $1.50 per call or $1.20 per chat. Other modules are custom-quoted, so the full-platform cost is not public.
01Every plan, line by line
| Plan | Billed annually | Billed monthly | Built for |
|---|---|---|---|
| Agent Assist for Voice | $12,500 | — | Teams handling voice support |
| Agent Assist for Chat | $12,500 | — | Teams handling chat support |
| Enterprise Platform / Other Modules | — | Quote | Organizations needing custom AI modules |
Add-ons and overages
- Voice overage: $1.50 per call
- Chat overage: $1.20 per chat
02What the plan grid doesn't tell you
Annual listing, not monthly
The listed price is $150,000 for 12 months. Monthly billing prices are not published.
Voice overage
Agent Assist for Voice includes up to 100,000 calls; additional calls cost $1.50 each.
Chat overage
Agent Assist for Chat includes up to 125,000 chats; additional chats cost $1.20 each.
Other modules are custom-quoted
Enterprise Platform / Other Modules has no published price, so its cost needs a custom quote.
03Which plan should you buy?
| If you are… | Get | Why |
|---|---|---|
| Teams handling voice support | Agent Assist for Voice | The listed $150,000 annual price includes up to 100,000 calls; overage is $1.50 per call. |
| Teams handling chat support | Agent Assist for Chat | The listed $150,000 annual price includes up to 125,000 chats; overage is $1.20 per chat. |
| Organizations needing custom AI modules | Enterprise Platform / Other Modules | It includes AI Agent, Deputy Agent, Conversation Intelligence and Knowledge Agent; pricing requires a custom quote. |
04Is Cresta worth the money?
Cresta’s price makes sense only if you need its CX tooling at meaningful scale: voice or chat agent assistance, with published annual usage allowances and overage rates. The broader platform adds conversation intelligence, automation and other modules, but its price is custom-quoted. We would treat $150,000 as an entry point, not a full-platform estimate. Buyers needing flexible monthly spend or smaller-scale support should ask for a scoped quote before comparing headline prices.
Cresta pricing FAQ
How much does Cresta cost?
The listed Agent Assist for Voice and Agent Assist for Chat plans each cost $150,000 for 12 months, equivalent to $12,500 per month. That is an annual listing, not a published monthly billing price. Enterprise Platform / Other Modules is custom-quoted.
Does Cresta have a free plan or trial?
The published pricing details list no free plan. They do not publish whether Cresta offers a free trial, so confirm trial availability with the vendor rather than assuming you can test the product at no cost.
What is included in the $150,000 plans?
Agent Assist for Voice includes up to 100,000 calls, while Agent Assist for Chat includes up to 125,000 chats. Each is listed at $150,000 for 12 months. The pricing details do not specify other included allowances or monthly billing rates.
What does Cresta charge for usage above the plan limit?
The listed voice overage rate is $1.50 per call beyond the plan’s allowance of up to 100,000 calls. The chat overage rate is $1.20 per chat beyond up to 125,000 chats. Other module pricing is custom-quoted.