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Paid plans start at $15/mo.
Nextiva starts at $15 per user per month for NEXT Core when billed annually; its listed monthly rate is $23. NEXT Engage is $25 annual-billed or $50 monthly, while NEXT Scale is $75 per user monthly with no billing comparison shown. Contact-center plans use per-agent pricing, and Essential starts at $75 per agent monthly. AI usage, add-ons and separately purchased phones can change the bill. Pricing was checked Nov. 6, 2026.
01Every plan, line by line
| Plan | Billed annually | Billed monthly | Built for |
|---|---|---|---|
| NEXT Core | $15 | $23 | Small teams getting started |
| NEXT Engage | $25 | $50 | Growing teams |
| NEXT Scale | $75 | — | Sales and service teams |
| Essential | — | $75 | Contact centers starting out |
| Professional | — | Quote | Teams needing more channels |
| Premium | — | Quote | Enterprise contact centers |
| XBert AI Employee | — | $99 | Teams adding an AI employee |
Add-ons and overages
- XBert AI for NEXT plans: $1.50 per conversation
- Core add-ons: toll-free number, toll-free minutes, and virtual fax; prices not listed
- Professional Services Package: add-on for NEXT Core, Engage, and Scale; price not listed
- Contact-center AI transcription and summarization: usage-based
- Workforce Management: add-on for Professional; price not listed
- VoIP desk phones are purchased separately; device prices not listed
What a team pays per month
| Plan | 1 seat | 5 seats | 10 seats | 25 seats |
|---|---|---|---|---|
| NEXT Core | $15 | $75 | $150 | $375 |
| NEXT Engage | $25 | $125 | $250 | $625 |
| NEXT Scale | $75 | $375 | $750 | $1,875 |
02What the plan grid doesn't tell you
Annual billing terms
Core and Engage list lower annual-billed rates; the pricing details don’t state contract length or cancellation terms.
Usage-based AI charges
XBert AI for NEXT plans costs $1.50 per conversation; contact-center transcription and summarization are usage-based.
Unpriced extras
Prices aren’t listed for Core add-ons, Professional Services, Workforce Management, or VoIP desk phones, which are purchased separately.
Per-agent contact center
Contact-center plans charge per agent, not per user. Essential is $75 per agent monthly; Professional and Premium prices aren’t listed.
03Which plan should you buy?
| If you are… | Get | Why |
|---|---|---|
| Small teams getting started | NEXT Core | Lowest listed entry point: $15 per user monthly billed annually, or $23 with monthly billing. |
| Growing teams | NEXT Engage | Includes three shared team inboxes; listed at $25 per user monthly billed annually or $50 monthly. |
| Sales and service teams | NEXT Scale | Includes unlimited business texts and AI transcriptions for $75 per user monthly; no billing comparison is shown. |
04Is Nextiva worth the money?
Nextiva’s value is in putting voice, video, chat, email and social conversations in one platform, with AI features included or available as add-ons. But the $15 Core rate is tied to annual billing, while Engage costs $50 per user monthly on its listed monthly rate. Contact-center pricing uses a different per-agent unit, and several add-on prices aren’t published. The published pricing doesn’t establish whether Nextiva costs less than comparable communications suites, so compare your full seat, usage and hardware costs before switching.
Nextiva pricing FAQ
How much should VoIP cost?
Nextiva’s lowest listed rate is NEXT Core at $15 per user per month billed annually; the page also lists $23 monthly. NEXT Engage is $25 annual-billed or $50 monthly. NEXT Scale is $75 per user monthly. Contact-center Essential starts at $75 per agent monthly, so check the billing unit as well as the rate.
What is Nextiva?
Nextiva is a business communications platform that brings voice, video, chat, email and social conversations together. Its product information describes customer profiles, conversation insights and team messaging. XBert AI can answer questions, book appointments, update records and route requests to a team member.
Does Nextiva have a phone app?
The pricing and product details we reviewed don’t confirm a phone app. They list voice as part of the platform, but don’t specify mobile apps, supported devices or whether an app is included in each plan. Confirm app availability with Nextiva before switching.
How many employees does Nextiva have?
The pricing and product information published for this page doesn’t state Nextiva’s employee count. That figure isn’t published in the material we reviewed, so we can’t give a supported number here. Check Nextiva’s current company information for a figure and its reporting date.