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Paid plans start at $119/mo.
Five9 starts at $119 per concurrent user per month for Digital and $159 for Core, according to the published pricing details. The catch is a 50-seat minimum: at list rates, that puts the monthly floor at $5,950 for Digital or $7,950 for Core, before usage charges. Prices for Plus, Pro and Enterprise are not published. Each listed tier includes 3,000 AI minutes per bundled seat, but excess AI, SMS and several add-ons can cost extra at undisclosed rates.
01Every plan, line by line
| Plan | Billed annually | Billed monthly | Built for |
|---|---|---|---|
| Digital | — | $119 | Teams needing digital-first contact center |
| Core | — | $159 | Teams needing all channels and essential AI |
| Plus | — | Quote | Teams needing all channels and advanced AI |
| Pro | — | Quote | Teams needing AI essentials and WEM |
| Enterprise | — | Quote | Teams needing advanced AI and WEM |
Add-ons and overages
- SMS usage charges apply; rates not published
- AI usage beyond 3,000 minutes per bundled seat may incur charges; rates not published
- WEM named seats exceeding concurrent seats sold are add-ons; price not published
- Usage-based pricing may apply; rates not published
- Optional add-ons include IVAs, AI Agents, Agent Assist, analytics, support services, digital engagement, WFM, and extra storage; prices not published
02What the plan grid doesn't tell you
50-seat minimum
Every listed plan has a 50-seat minimum. At listed rates, Digital starts at $5,950 monthly and Core at $7,950, before usage charges.
AI minutes beyond bundle
Each bundled seat includes 3,000 AI minutes. Additional usage may incur charges, but rates are not published.
SMS and other usage
SMS and other usage-based charges may apply. The pricing details do not publish rates.
Add-ons and WEM seats
WEM named seats above concurrent seats are extra; optional add-on prices are not published.
03Which plan should you buy?
| If you are… | Get | Why |
|---|---|---|
| Digital-first contact center teams | Digital | It covers digital channels and starts at $119 per concurrent user monthly, with a 50-seat minimum. |
| Teams needing all channels | Core | It includes all channels with essential AI and is listed at $159 per concurrent user monthly. |
| Teams needing advanced AI | Plus | It includes all channels with advanced AI, but its price is not published. |
04Is Five9 worth the money?
Five9 offers a broad contact center feature set: digital and voice channels, AI self-service, routing, analytics and workforce tools. But the 50-seat minimum makes the listed entry commitment substantial, and usage fees plus unpriced tiers make the full bill hard to forecast from the plan grid alone. User reports raise reliability concerns, too. It may suit teams that need its channel and AI coverage, but ask for a complete quote, including usage and add-ons, before comparing it with other contact center platforms.
Five9 pricing FAQ
What is the Five9 experience?
Five9 is cloud contact center software for routing customer interactions and supporting service teams. Its listed capabilities include AI self-service with handoffs to live agents, interaction analytics, forecasting and workforce scheduling. It supports voice, web chat, SMS, email, WhatsApp and video, according to the published product information.
How much is a Five9 dialer?
The published pricing information does not list a separate dialer price. Digital is $119 per concurrent user monthly and is digital channels only; Core is $159 and includes all channels with essential AI. Both have a 50-seat minimum, and usage charges may apply.
Does Five9 have a phone app?
The product and pricing information provided does not confirm whether Five9 offers a phone app or describe its features. Ask Five9 to confirm app availability, supported devices and any related license or usage fees as part of your quote.
Which companies use Five9?
The product and pricing information provided does not name Five9 customers. We can’t verify specific companies from these details. Ask Five9 for customer examples in your industry and confirm whether those customers use the same products and plan features you are considering.