Rosie review

Rosie is an AI answering service for small businesses. It answers calls around the clock, handles business questions, and can route callers to a person when needed. It can also book appointments into a calendar or send a scheduling link by text, depending on the plan.

For each call, Rosie can provide a summary, transcript, recording and notification. It also filters spam and sales calls. The service can answer questions through a website chat widget, collect lead details and book appointments. Rosie learns from a business’s website and Google Business Profile, and supports English and Spanish.

The main distinction between plans is capacity and call handling: monthly allowances run from 250 to 2,000 minutes, while booking and transfer options vary by tier. Rosie offers a 7-day free trial, but no free plan. It is best understood as a way to cover routine calls and inquiries, not as a promise that every caller will be handled without staff involvement.

Rosie bundles call answering with appointment handling and basic lead capture, so a small business can cover more than voicemail without buying separate tools for each task. The pricing page lists these plan differences:

• Professional is $49 per month, or $40.83 per month with annual billing. It includes 250 minutes, two message-taking scenarios, appointment links by text, spam detection and the website chat widget.
• Scale is $149 per month, or $124.17 per month annually. Its 1,000 minutes come with five scenarios, direct calendar booking, warm and live transfers, and texts to callers during calls.
• Growth is $299 per month, or $249 per month annually. It includes 2,000 minutes, unlimited scenarios, waterfall transfers, custom agent training and white-glove onboarding.

That tiering makes the choice relatively clear: pay more for direct booking, more minutes or more involved call routing. The website chat widget is listed as free with every plan, and the service supports English and Spanish. Annual billing works out to 10 months of the listed monthly price divided across 12 months, according to the published pricing details.

The minute caps are the first thing to check. Professional includes 250 minutes a month, Scale 1,000 and Growth 2,000. If your call volume is unpredictable or regularly exceeds those limits, the published pricing details do not say what extra minutes cost or how calls are handled after the cap. Get that answer before switching your main number.

The cheaper plan also has narrower booking and routing options: Professional sends appointment links, while direct calendar booking and warm or live transfers are listed on Scale. Scenario limits rise from two on Professional to five on Scale; only Growth includes unlimited scenarios and waterfall transfers. Those differences can push a business toward a higher monthly bill if its call flow is more complex.

There is no free plan, only a 7-day trial. Website chat is included, but Website Texting is a separate $50 per month for 25 conversations, then $1 per additional conversation. The pricing details do not specify call overage rates, so compare the published caps with your actual call volume rather than treating the starting price as your likely cost.

Rosie starts at $49 per month for Professional, which includes 250 minutes, two message-taking scenarios, appointment links by text, spam detection and the website chat widget. Scale costs $149 monthly—an extra $100—and raises the cap to 1,000 minutes, adds five scenarios, direct calendar booking, call transfers and texts during calls. Growth is $299 monthly, another $150 above Scale, for 2,000 minutes, unlimited scenarios, waterfall transfers, custom training and white-glove onboarding. The minute caps are the main thing to check if your call volume swings: the published pricing does not say what happens when you exceed them. Annual billing offers two months free; the listed equivalents are $40.83, $124.17 and $249 per month, billed annually. Website chat is included on every plan. Website Texting is an optional $50 per month for 25 conversations, then $1 per extra conversation. There’s no free plan, but Rosie lists a seven-day trial.

Moving to Rosie would mean setting up the business information it uses to answer questions, plus your booking and call-routing preferences. Rosie says it learns from your website and Google Business Profile; its plans also vary in calendar booking, transfer options and message-taking scenarios. So check that the plan supports the call flow you need before moving your main number. The published material does not publish a migration process, data-export options, number-porting details or support terms. We also don’t have Reddit posts or comments in the published material, so we can’t responsibly say what users report about leaving Rosie or why they switch. Before committing, ask Rosie how to port your number, retrieve recordings and transcripts, and keep appointment workflows running if you cancel. Those details matter more if call records or routing rules are part of your daily operation. The seven-day trial may help assess fit, but it does not answer the unpublished exit questions.