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Most buyers should pick Dialpad.
Choose Dialpad if you want the lower listed entry price, a 14-day trial, or a broader voice, video, messaging and contact-center suite. Choose Aircall if your team wants a phone-first platform with 250+ integrations and clear annual per-license pricing. Aircall Essentials is $30 per license/month billed annually, but requires three users; Dialpad Connect Standard is $15 per user/month, though the pricing text does not say which billing toggle that figure reflects. Neither has a free plan.
01Side by side
| Aircall | Dialpad | |
|---|---|---|
| Starting price | $30/license/month annually; 3-user minimum | $15/user/month; billing toggle unspecified |
| Free plan | No free plan listed | No free plan listed |
| Best for | Phone-first teams needing calls, SMS and automation | Teams wanting voice, video and contact-center tools |
| Core strength | Live coaching, call analysis and AI voice agents | Voice and digital contact center with AI agents |
| Learning curve | Not published | Not published |
| Integrations and data | 250+ integrations; up to 6 months of analytics | Key CRM integrations on Connect Pro; data window not listed |
| Team and seat costs | $90/month minimum on Essentials, billed annually | $15/user/month on Connect Standard |
| Support | Review notes mixed support reports | Connect Pro lists 24/7 customer support |
Aircall Choose Aircall if
- Choose Aircall if you need 250+ listed integrations.
- Choose Aircall if you want call coaching and analysis tools.
- Choose Aircall if annual per-license pricing suits your budget.
Dialpad Choose Dialpad if
- Choose Dialpad if the $15/user entry price fits your needs.
- Choose Dialpad if you want a 14-day trial.
- Choose Dialpad if you need voice, video and contact-center options.
02Pricing compared
Dialpad has the lower listed entry price: Connect Standard is $15 per user/month, and the pricing page lists a 14-day trial. It does not say which billing toggle that price reflects; annual plans are discounted, but annual rates are not published on the vendor's site. There is no free plan.
Aircall Essentials is $30 per license/month with annual billing, saves 25% versus its undisclosed monthly rate, and requires at least three users. It includes 50 AI Voice Agent minutes monthly. Professional is $50 per license/month billed annually, also with a three-user minimum. Aircall’s AI Voice Agents start at $99/month, with usage charges or bundles on top. Extra numbers and several AI and analytics features also cost extra. Compare full quotes, not starting prices.
03Features and depth
Aircall is the more phone-first option. Its platform combines calls, SMS and messaging with AI call transcription, sentiment and topic analysis, live coaching, follow-up tasks and CRM updates. Its AI Voice Agents can handle routine requests and escalate complex calls with context. Essentials lists 250+ integrations; Professional adds a Power Dialer for up to 1,000 numbers and full API access.
Dialpad covers a wider set of communication channels: voice, video, messaging, contact center and digital interactions. Its product lineup separates Connect for calling and collaboration, Sell for sales, Support for contact centers, and Resolve Agentic AI for automated voice and digital support. Listed tools include transcripts and recaps, coaching, quality management and, on Support Premium, workforce management. AI Agent Credit pricing is not published.
Choose by workflow: Aircall’s listed plans make phone-system needs and integrations easy to identify, while Dialpad offers more distinct sales and contact-center tiers. Both offer AI; check which functions and usage costs your team needs.
04Ease of use and learning curve
We would not call a clear winner on ease of use: both review summaries score it 7/10. The more useful distinction is how much product you need to configure. Aircall’s Essentials plan has a three-user minimum, and extra numbers, AI Assist Pro and Analytics+ are separately priced. Dialpad’s plans split calling, sales and support features across different products, so choosing the right tier takes a close read.
For a small team comparing basic calling, Dialpad Connect Standard has the lower listed price and a 14-day trial. For a team already mapping requirements to integrations and phone workflows, Aircall’s plan details may be easier to evaluate. Confirm billing terms and the exact feature set in a quote before switching.
Questions people ask
Which is cheaper, Aircall or Dialpad?
Dialpad has the lower listed starting price: Connect Standard is $15 per user/month. Aircall Essentials is $30 per license/month with annual billing and a three-user minimum. Dialpad’s pricing text does not identify the billing toggle for its listed price, so compare quotes on the same term.
Does Aircall or Dialpad offer a free trial?
Dialpad lists a 14-day free trial for Connect Standard and Connect Pro. The published Aircall pricing information does not list a free trial. Neither product has a free plan, so confirm trial availability for the specific product or plan before making a decision.
Which platform has more integrations?
Aircall Essentials lists 250+ integrations, while Professional includes full API access. The published Dialpad pricing details name key CRM integrations on Connect Pro but do not give a total integration count. We can’t make a like-for-like count comparison from the published published details.
Are AI features included in the base price?
Some are included, but scope varies by plan. Aircall Essentials includes 50 AI Voice Agent minutes monthly; additional usage is charged separately. Dialpad lists AI transcripts and recaps on several plans, while Resolve Agentic AI is custom-priced and AI Agent Credits have no published price.