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Paid plans start at $2/mo.
NICE CXone pricing starts at $110 per agent per month for the Omnichannel Suite, according to the pricing page. The listed $2 starting price is for the Government package, charged per consumer per year—not a standard agent seat. Other agent suites range from $135 to $249 per agent monthly, with Ultimate packages also listing a $0.25 per-session charge. The page says billing is monthly in arrears with no prepayment; annual per-agent prices are not published.
01Every plan, line by line
| Plan | Billed annually | Billed monthly | Built for |
|---|---|---|---|
| Omnichannel Suite | — | $110 | Teams needing omnichannel contact center tools |
| Essential Suite | — | $135 | Teams needing a core CX package |
| Core Suite | — | $169 | Teams needing core CCaaS capabilities |
| Complete Suite | — | $209 | Teams needing a broader CX package |
| Ultimate Suite | — | $249 | Teams needing the top listed core suite |
| The Ultimate Banking Experience | — | $249 | Banking contact centers |
| The Ultimate Insurance Experience | — | $249 | Insurance contact centers |
| The Ultimate Healthcare Experience | — | $249 | Healthcare contact centers |
| The Ultimate Retail Experience | — | $249 | Retail contact centers |
| The Ultimate Government Experience | — | Quote | Government, education, and pension programs |
Add-ons and overages
- Voice biometrics*
- EHR integration*
- Proactive engagement AI agent*
- $0.25 per session for Ultimate packages
- NiCE for Education is price on application
02What the plan grid doesn't tell you
Per-agent seat costs
The listed suites charge per agent per month, so total spend depends on agent count. The pricing page does not publish annual per-agent rates.
Ultimate session fees
Ultimate packages list a $0.25 per-session charge in addition to $249 per agent per month.
Unclear tier inclusions
Voice and digital channels, routing, and recording and compliance appear in the plan details, but their tier status is marked unclear.
Government pricing unit
The $2 starting price is per consumer per year for the Government package. NiCE for Education is listed as price on application.
03Which plan should you buy?
| If you are… | Get | Why |
|---|---|---|
| Omnichannel contact center teams | Omnichannel Suite | It is listed for teams needing omnichannel contact center tools and starts at $110 per agent per month. |
| Core CCaaS teams | Core Suite | The pricing page positions it for core CCaaS capabilities at $169 per agent per month. |
| Teams wanting broader CX | Complete Suite | It is listed for teams needing a broader CX package at $209 per agent per month. |
04Is NICE CXone worth the money?
NICE CXone is a broad enterprise CX platform, with agent suites listed from $110 to $249 per month and specialized banking, insurance, healthcare, and retail packages. That may suit teams looking to bring customer engagement, routing, workforce management, analytics, and agent support together. But unclear tier inclusions, per-session charges on Ultimate packages, and reported WFM gaps make a switch worth careful checking. Get the full quote and confirm the required features before comparing it with another platform.
NICE CXone pricing FAQ
What is the starting price for NICE CXone?
The pricing page lists a starting price of $2 per consumer per year for The Ultimate Government Experience. For agent-based suites, the lowest listed price is $110 per agent per month for Omnichannel Suite. These are different pricing units, so the $2 figure is not an agent-seat price.
Does NICE CXone have a free plan or free trial?
The published pricing information lists no free plan. Trial availability is not published, so we cannot confirm whether NICE CXone offers a free trial. Ask the vendor about trial access and any conditions before treating it as part of your evaluation.
Are NICE CXone annual prices published?
Annual per-agent prices are not published on the vendor's site. The page lists monthly billing in arrears with no prepayment. Ask NICE for a written quote that shows the billing schedule, any contract term, and the total cost for your agent count.
What extra charges should buyers check?
Ultimate packages list an additional $0.25 per session on top of $249 per agent per month. The listed suite details also mark the tier status of voice and digital channels, routing, and recording and compliance as unclear. Confirm which features your quote includes.