OpenPhone review

OpenPhone, now called Quo, is a business phone system for teams that want calls, texts, and customer conversations in a shared place. It provides business numbers, shared numbers, call routing, call summaries, analytics, integrations, and Sona, an AI agent that can answer when the team is unavailable, capture details, and hand conversations over.

Pricing starts at $15 per user per month with annual billing, or $19 per user per month when billed monthly, according to the pricing information checked on November 7, 2026. Business costs $23 annually or $33 monthly; Scale costs $35 annually or $47 monthly. There is no free plan, but the pricing lists a seven-day free trial. Each plan includes one local or toll-free number per user and unlimited US and Canadian calling and messaging, subject to the asterisk on the pricing page, which does not define the restriction in the published information.

OpenPhone’s clearest fit is a small team that needs to share a business number and keep customer calls and texts visible to coworkers. Shared numbers let people stay aligned, while call routing directs incoming calls to the right person. The Business and Scale plans allow unlimited paid users on shared numbers; Starter caps shared numbers at 10 paid users.

The plans include 1,000 automation credits, listed as 10 calls. Business adds AI call summaries and transcripts, while Scale adds AI call tags and inbound phone support. Sona can answer when the team cannot, capture details, and pass conversations along, though its credit pricing deserves a separate check before relying on it.

Some Reddit users describe OpenPhone as a good fit for small teams and praise the shared contact history, call transfers, and support. One commenter said they ported their number back after trying Microsoft Teams; another liked being able to share saved contacts with a coworker. Those are individual reports, not a guarantee of call quality or support response times. The annual entry price is also clear: $15 per user per month, before add-ons.

The price can rise with the features or usage you need. Starter limits shared numbers to 10 paid users and includes up to 10 open tasks. Unlimited paid users on shared numbers are available on Business and Scale, not Starter. AI call summaries and transcripts are listed for Business, while Scale adds AI call tags; do not assume every AI feature is included at the entry price.

Sona has separate credit tiers: 1,000 credits are listed at $0 per month, 4,000 at $25, 10,000 at $49, 25,000 at $99, and 60,000 at $199. Listed overage rates range from $1 to $0.45 per call, depending on tier. Additional numbers cost $5 per month each. Automated SMS through the API, Zapier, or Make costs 1 cent per segment; international calling and messaging rates are not published on the vendor's site.

Reddit feedback is mixed. Some users report missed calls, app notifications or message-refresh problems, and conversations or contacts failing to load; others report dependable service. One commenter also cited limited contact-sync API support. Treat those as user reports, but test the apps and call flow during the seven-day trial before porting a number.

OpenPhone’s listed plans start at $19 per user per month when billed monthly, or $15 per user per month with annual billing. The seven-day free trial is listed, but there’s no free plan. Annual prices are billed upfront for the year.

Starter costs $19 monthly or $15 annually. It includes one number per user and lets up to 10 paid users share a number. Business is $33 monthly or $23 annually, a $14 monthly-billing jump per user; it removes the shared-number user cap and adds AI call summaries and transcripts. Scale is $47 monthly or $35 annually, another $14 monthly-billing increase, and adds AI call tags and inbound phone support.

Each plan includes 1,000 automation credits, listed as 10 calls. More Sona credits cost $25 to $199 a month, depending on the tier; overages are $0.45 to $1 per call. Extra numbers cost $5 monthly each. Campaign Registry setup is $19.50 once, plus a $1.50–$3 monthly messaging fee. International rates aren’t published.

The published information doesn’t establish how much migration work OpenPhone handles, whether number porting is supported, or what data you can export. Before switching, ask OpenPhone to confirm porting timelines and costs, and get specifics on exporting contacts, messages, call recordings, transcripts, and summaries. Those details matter if your team relies on shared numbers or needs to keep a record outside the service.

The product is built around shared calls and texts, so map who needs access to each number before choosing a plan: Starter allows up to 10 paid users on a shared number, while Business and Scale list unlimited paid users. Also confirm how your existing workflows map to its integrations; the published material doesn’t name them.

We can’t responsibly summarize why Reddit users leave: no Reddit posts or comments were included in the published material. Treat data portability, number transfer, and any contract or cancellation terms as questions to settle with OpenPhone before committing.