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Paid plans start at $400/mo. There's also a free plan.
VICIdial’s software license starts at $0 if you self-host, but that is not the cost of running a dialer. Listed pricing puts VICIhost at $400 per server per month, with a $1,000 initial fee covering the first month and setup. Self-hosting leaves infrastructure and carrier costs to you. Hosted calling is billed separately: outbound and inbound toll calls cost $0.015 per minute, while inbound toll-free calls cost $0.028 per minute. Annual pricing is not published.
01Every plan, line by line
| Plan | Billed annually | Billed monthly | Built for |
|---|---|---|---|
| VICIdial Open-Source (Self-Hosted) | — | $0 | Teams hosting their own dialer |
| VICIhost Hosted Server | — | $400 | Teams wanting managed VICIdial hosting |
Add-ons and overages
- Outbound and inbound toll calls: $0.015 per minute; 6-second minimum and increments, talk time only, prepaid
- Inbound toll-free calls: $0.028 per minute
- DID numbers: $2.50 each per month
- Optional ViciAMD pricing not published
- Additional support-hour rates not published
- Carrier minutes, SIP trunks, DID numbers, and optional commercial support/setup may be billed separately for self-hosted use
02What the plan grid doesn't tell you
Self-hosting infrastructure
The $0 license does not include hardware costs. Capacity depends on your infrastructure; carrier minutes, SIP trunks, DIDs and optional support or setup may cost extra.
Hosted setup fees
VICIhost has a $1,000 initial fee covering the first month and setup. Each additional server has a $500 provisioning fee.
Telephony charges
Outbound and inbound toll calls cost $0.015 per minute; inbound toll-free costs $0.028. Toll calls are prepaid, with a six-second minimum and increments.
Unpublished add-on rates
ViciAMD and additional support-hour rates are not published. VICIhost includes eight initial setup-support hours and one free support hour monthly.
03Which plan should you buy?
| If you are… | Get | Why |
|---|---|---|
| Teams with their own infrastructure | VICIdial Open-Source (Self-Hosted) | The software license is $0, but your team supplies infrastructure and may pay separately for telephony, support and setup. |
| Teams wanting managed hosting | VICIhost Hosted Server | Hosted service is listed at $400 per server monthly, with a $1,000 initial fee covering the first month and setup. |
| Teams adding hosted capacity | VICIhost Hosted Server | The pricing lists a $500 provisioning fee for each additional server, so account for that before expanding. |
04Is VICIdial worth the money?
VICIdial is worth considering if you need inbound, outbound or blended calling, predictive dialing and queue tools, and have the infrastructure or budget to operate them. The $0 self-hosted license is not a $0 contact center: hardware, carrier charges and optional support or setup can add up. VICIhost makes the hosting price clearer at $400 per server monthly, but the initial fee and calling costs still matter. We can’t judge it as cheaper than the category from these prices alone.
VICIdial pricing FAQ
What is VICIdial used for?
VICIdial is open-source contact center software designed to work with the Asterisk PBX. It supports inbound, outbound and blended calls, inbound email, predictive dialing, browser-based agent and administrator tools, remote agents, call recording and queue management.
How much does VICIdial cost?
The self-hosted plan has a $0 software license, with no published seat or usage limits. VICIhost is listed at $400 per server monthly and requires a $1,000 initial fee covering the first month and setup. Telephony and other costs may be separate.
How much does a dialer cost?
For VICIdial, the software license is $0 when self-hosted, while managed VICIhost is listed at $400 per server monthly. That does not include every operating cost: the initial fee, calling rates and any separately billed services can affect the total.
Who is the owner of VICIdial?
The pricing information we reviewed does not name VICIdial’s owner. It describes VICIdial as an open-source contact center suite designed to work with Asterisk, but that does not establish ownership. Check VICIdial’s official organization or legal information for a current answer.