Grasshopper review

Grasshopper is a virtual business phone system for entrepreneurs and small businesses. It puts a business number and its calls, texts, and contacts in the Grasshopper app or desktop experience, separate from personal conversations on a device you already use.

You can choose a local, toll-free, or vanity number, or port an existing number. Incoming calls can be forwarded, and extensions let you route calls to employees or departments. Grasshopper also groups calls, texts, and voicemails into a shared conversation thread for each contact, according to the published product information.

The pitch is straightforward: give a small business a phone presence without requiring a separate personal phone for work. Plans include unlimited calling minutes and business texting, but the number of users, phone numbers, and extensions varies by plan. Grasshopper is not a full contact center; its listed features focus on business numbers, basic call handling, messaging, and team access.

Grasshopper’s clearest advantage is keeping business communication apart from personal calls and chats on an existing device. That is useful for owners who want a dedicated business number without managing a second phone. Call forwarding and extensions add basic routing, while shared contact threads keep calls, texts, and voicemails together.

The plans include unlimited calling minutes and unlimited business texting. According to the pricing information, the tiers are:

• True Solo: $18 per month, or $14 per month billed annually, for one user, one number, and one extension.
• Solo Plus: $32 per month, or $25 per month billed annually, with unlimited users, one number, and three extensions.
• Small Business: $70 per month, or $55 per month billed annually, with unlimited users, four numbers, and unlimited extensions.

That makes the choice legible: solo operators can start with one line, while small teams can share access and route calls through extensions. Annual billing lowers the listed monthly price, though it means paying on an annual basis. For a business that mainly needs a separate number, forwarding, and texting, Grasshopper keeps the feature set focused.

Grasshopper’s plan limits matter if your team needs several lines. True Solo and Solo Plus each include just one phone number; Small Business includes four. The pricing information lists extra numbers at $9 per month each. Solo Plus includes three extensions, with additional extensions listed at $3 per month each; Small Business includes unlimited extensions. The sources do not publish an overage rate.

The listed starting price is $14 per month with annual billing, but the monthly-billed True Solo price is $18. There is no free plan, and a free trial is not listed on the vendor's site. Business texting also has extra listed charges: a one-time $19.50 registration fee and a $1.50 monthly messaging fee. Those costs make the headline plan price an incomplete view of texting expenses.

Support is another concern, but the evidence here is limited. One Reddit thread from a small-business user describes service problems and difficulty reaching support. That is a report from one discussion, not proof of a general support pattern; still, buyers who need dependable help should treat it as a question to resolve before switching.

Grasshopper lists three plans, with lower per-month prices when billed annually. True Solo is $18 per month, or $14 per month billed annually, for one user, number and extension. Solo Plus costs $32 monthly or $25 on annual billing. That is a $14 monthly-price jump (or $11 at the annual rate) for unlimited users and three extensions, but still just one phone number. Small Business rises to $70 monthly or $55 annually: $38 more per month than Solo Plus, with four numbers and unlimited extensions.

All three plans include unlimited calling minutes and business texting. Extra numbers cost $9 each per month; Solo Plus extensions cost $3 each per month. Business texting registration is a one-time $19.50, plus a $1.50 monthly messaging fee. Grasshopper does not publish overage costs, so check how those apply before switching. The listed annual rates are per month, not the monthly-billing price.

Grasshopper supports porting an existing number, so a business may be able to keep its current number when moving in. The published information does not spell out the porting steps, timing, fees or requirements. It also does not say whether you can export contacts, call history, texts or voicemails, or what happens to them when you leave. Confirm those details with Grasshopper before starting a move; number portability alone does not guarantee your other records will transfer.

The service runs on an existing device through its app and desktop, and plans separate business conversations from personal ones. Before switching, list the numbers, extensions and people who need access, then check which plan fits: Solo Plus has one number, while Small Business has four. Contract terms and cancellation details are not published on the vendor's site. We also don’t have Reddit posts or comments in the published material, so we can’t substantiate a claim about why users leave.