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Paid plans start at $19.99/mo.
Avaya pricing starts at $19.99 per user per month when billed annually for Essentials; month-to-month is $22.99. Standard, Premium and Ultimate range from $27.99 to $49.99 per user per month annually, or $30.99 to $52.99 monthly. Essentials is capped at 20 users. Avaya Infinity / Avaya Experience Platform, Avaya Aura and Avaya IP Office are quote-only, so the listed rates do not reveal enterprise contact center or communications costs. No free plan is listed, and trial availability is not published.
01Every plan, line by line
| Plan | Billed annually | Billed monthly | Built for |
|---|---|---|---|
| Essentials | $19.99 | $22.99 | Small teams with up to 20 users |
| Standard | $27.99 | $30.99 | Teams needing larger video meetings |
| Premium | $34.99 | $37.99 | Teams needing call recording and hot desking |
| Ultimate | $49.99 | $52.99 | Teams needing unlimited storage |
| Avaya Infinity / Avaya Experience Platform | — | Quote | Enterprise contact center buyers |
| Avaya Aura | — | Quote | Enterprise communications buyers |
| Avaya IP Office | — | Quote | Business phone system buyers |
What a team pays per month
| Plan | 1 seat | 5 seats | 10 seats | 25 seats |
|---|---|---|---|---|
| Essentials (max. 20) | $19.99 | $99.95 | $199.90 | — |
| Standard | $27.99 | $139.95 | $279.90 | $699.75 |
| Premium | $34.99 | $174.95 | $349.90 | $874.75 |
| Ultimate | $49.99 | $249.95 | $499.90 | $1,249.75 |
02What the plan grid doesn't tell you
Enterprise quote required
Avaya Infinity / Avaya Experience Platform, Aura and IP Office have no published monthly or annual prices; request a quote to compare costs.
Monthly-rate premium
Across the four listed plans, the monthly rate is $3 more per user than the per-month rate shown for annual billing.
Essentials user cap
Essentials includes up to 20 users. Standard is the next listed tier and has no user limit, at $30.99 monthly or $27.99 per month billed annually.
Setup fees not published
The pricing notes do not list implementation or migration fees. Ask Avaya whether those costs apply to your deployment.
03Which plan should you buy?
| If you are… | Get | Why |
|---|---|---|
| Small teams up to 20 users | Essentials | Includes unlimited US/Canada calls and unlimited Business SMS, at the lowest listed rate. |
| Teams needing larger meetings | Standard | Includes video meetings for up to 100 participants, meetings up to 24 hours, fax and audio conferencing. |
| Teams needing call recording | Premium | Includes automatic call recording, hot desking and video meetings for up to 200 participants. |
04Is Avaya worth the money?
Avaya can make sense for teams that need more than a basic phone plan: the listed tiers include calling, SMS, conferencing, fax, recording, hot desking or storage, while its enterprise products serve contact center and communications buyers. But the headline $19.99 price is the annual-billing Essentials rate, with a 20-user cap. Enterprise product prices are not published, and implementation or migration costs are not listed. Treat the entry price as a starting point, not a full enterprise budget.
Avaya pricing FAQ
How much does Avaya cost?
The listed plans cost $22.99 to $52.99 per user per month when billed monthly, or $19.99 to $49.99 per user per month at the listed annual-billing rates. Essentials is the entry plan. Avaya Infinity / Avaya Experience Platform, Avaya Aura and Avaya IP Office require custom quotes.
Does Avaya have a free plan or free trial?
The pricing details list no free plan. Trial availability is not published, so we cannot confirm whether Avaya offers a trial for these plans. Ask Avaya before budgeting around a trial or assuming it applies to quote-based products.
Is Avaya cheaper with annual billing?
Yes, the listed per-month rates are lower when billed annually. Essentials is $19.99 per user per month annually versus $22.99 monthly; the other listed plans also show a $3 per-user monthly difference. The pricing notes do not specify other billing terms.
How much do Avaya's enterprise products cost?
Avaya Infinity / Avaya Experience Platform, Avaya Aura and Avaya IP Office are listed as custom quote products, with no monthly or annual prices published. Contact Avaya for a quote; the published pricing details do not state implementation or migration fees.