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Paid plans start at $15/mo.
Dialpad starts at $15 per user/month for Connect Standard, with Connect Pro at $25. Sales plans run $39–$79 per user/month, while Support plans run $89–$149. Resolve Agentic AI and Connect Enterprise use custom pricing. The pricing information says annual plans are discounted, but does not identify which billing toggle the listed prices reflect or publish annual rates. Support Premium and Sell Premium are annual-only. Connect plans list a 14-day free trial; no free plan is listed.
01Every plan, line by line
| Plan | Billed annually | Billed monthly | Built for |
|---|---|---|---|
| Resolve Agentic AI | — | Quote | Teams automating voice and digital support |
| Support Essentials | — | $89 | Contact centers starting with core tools |
| Support Advanced | — | $119 | Support teams needing coaching and QA |
| Support Premium | — | $149 | Support teams needing workforce management |
| Sell Essentials | — | $39 | Sales teams needing core calling tools |
| Sell Advanced | — | $59 | Sales teams needing dialing and guidance |
| Sell Premium | — | $79 | Sales teams needing quality management |
| Connect Standard | — | $15 | Small teams needing calls and messaging |
| Connect Pro | — | $25 | Growing businesses needing integrations |
| Connect Enterprise | — | Quote | Organizations needing enterprise controls |
Add-ons and overages
- AI Agent Credits: purchase a pool for conversation-based pricing; credit price not published.
What a team pays per month
| Plan | 1 seat | 5 seats | 10 seats | 25 seats |
|---|---|---|---|---|
| Support Essentials | $89 | $445 | $890 | $2,225 |
| Support Advanced | $119 | $595 | $1,190 | $2,975 |
| Support Premium | $149 | $745 | $1,490 | $3,725 |
| Sell Essentials | $39 | $195 | $390 | $975 |
| Sell Advanced | $59 | $295 | $590 | $1,475 |
| Sell Premium | $79 | $395 | $790 | $1,975 |
| Connect Standard | $15 | $75 | $150 | $375 |
| Connect Pro | $25 | $125 | $250 | $625 |
02What the plan grid doesn't tell you
Billing basis is unclear
The listed prices are per user/month, but the pricing information does not say which billing toggle they reflect or publish annual rates.
Premium requires annual billing
Support Premium and Sell Premium are annual-only, so teams cannot choose month-to-month billing on those tiers.
AI credits cost extra
AI Agent Credits are purchased as a pool for conversation-based pricing; the credit price is not published.
Some plans need a quote
Resolve Agentic AI and Connect Enterprise have custom pricing, so the published pricing information does not show their monthly cost.
03Which plan should you buy?
| If you are… | Get | Why |
|---|---|---|
| Small teams needing calls | Connect Standard | It starts at $15 per user/month and includes HD calls and meetings, real-time transcripts and instant call summaries. |
| Support teams needing coaching | Support Advanced | It includes Essentials features plus Live Coach and Quality Management for $119 per user/month. |
| Sales teams needing guidance | Sell Advanced | It adds Reach Booster and Live Coach to Essentials for $59 per user/month. |
04Is Dialpad worth the money?
Dialpad’s price ladder covers team calling, sales and contact center needs, with listed plans from $15 to $149 per user/month and custom pricing for two tiers. That breadth may suit teams trying to bring voice, messaging and AI tools together, but the price grid leaves key buying details unresolved: annual rates are not published, the billing toggle behind listed prices is unclear, and AI Agent Credit prices are missing. Get a full quote and confirm support terms before switching.
Dialpad pricing FAQ
How much does a call center charge per call?
Dialpad’s listed Support plans are priced per user per month, not per call: Support Essentials is $89, Advanced is $119 and Premium is $149. Resolve Agentic AI uses custom pricing. AI Agent Credits use conversation-based pricing, but the credit price is not published.
What is the typical cost of a VoIP phone per month?
Dialpad’s Connect Standard is listed at $15 per user/month and Connect Pro at $25. Connect Enterprise has custom pricing. Those are Dialpad plan prices, not a category-wide average; the available pricing information does not publish annual rates or clarify which billing toggle the listed prices reflect.
Is Dialpad public?
The published Dialpad product and pricing information does not say whether the company is publicly traded. It describes Dialpad’s services and plan prices, but does not identify a stock exchange or ticker. We can’t confirm its public-company status from these sources.
What is Dialpad used for?
Dialpad is an AI-powered customer experience and communications platform. Its tools cover voice, video, messaging, contact center and digital channels, with products for customer support, sales and team collaboration. The product information also describes AI agents, conversation insights and enterprise controls for managing AI.