Category · 23 tools · 14 comparisons
Help desk & ticketing software
Help businesses manage customer support requests, conversations, and tickets.
Our ranked shortlist: the best help desk & ticketing software →
At a glance
- Tools tracked
- 23
- Entry plans
- $9–$89/mo
- Typical entry plan
- $19/mo
- Free plan
- 4 of 23
- Cheapest paid
- Richpanel, $9/mo
- Best value score
- osTicket, 8/10
Every tool we cover
Price tracker →| Tool | Score | From | Top listed plan | Free plan | Trial | Pages |
|---|---|---|---|---|---|---|
 HelpDeskHelpDesk | 7.2 | $19/mo | $79/mo | No | 14 days | ReviewPricingAlternatives |
 Jitbit HelpdeskJitbit Helpdesk | 7.2 | $24.92/mo | $208.25/mo | No | — | ReviewPricingAlternatives |
 ZammadZammad | 7.1 | €7/mo | €833.25/mo | No | 30 days | ReviewAlternatives |
 Zendesk AIZendesk AI | 7.1 | $19/mo | $115/mo | No | — | ReviewPricing |
 GmeliusGmelius | 7.0 | $19/mo | $40/mo | No | 7 days | ReviewPricingAlternatives |
 RichpanelRichpanel | 7.0 | $9/mo* | $500/mo | Yes | — | ReviewPricing |
 FreshdeskFreshdesk | 6.8 | $19/mo | $89/mo | No | 14 days | ReviewPricingAlternatives |
 PylonPylon | 6.8 | $89/mo | $139/mo | No | — | ReviewPricingAlternatives |
 Help ScoutHelp Scout | 6.8 | $25/mo* | $75/mo | Yes | 15 days | ReviewPricingAlternatives |
 FrontFront | 6.5 | $25/mo | $105/mo | No | 14 days | ReviewPricingAlternatives |
 HiverHiver | 6.5 | $25/mo | $85/mo | No | 7 days | ReviewPricingAlternatives |
 HappyFox Help DeskHappyFox Help Desk | 6.5 | $24/mo* | $24/mo | No | 14 days | ReviewPricingAlternatives |
 LiveAgentLiveAgent | 6.5 | $11/mo | $3,199/mo | No | 30 days | ReviewPricingAlternatives |
 Request TrackerRequest Tracker | 6.5 | $15/mo* | $99/mo | No | 14 days | ReviewPricingAlternatives |
 DoneDoneDoneDone | 6.5 | $45/mo | $89/mo | No | 14 days | Review |
 KustomerKustomer | 6.2 | Custom* | — | No | — | ReviewAlternatives |
 CapacityCapacity | 6.0 | Custom* | — | No | — | ReviewAlternatives |
 GorgiasGorgias | 6.0 | $10/mo | $750/mo | No | — | ReviewPricingAlternatives |
| osTicketosTicket | 6.0 | $12/mo* | $24/mo | Yes | 30 days | ReviewPricingAlternatives |
 TrengoTrengo | 6.0 | €119/mo* | €499/mo | No | — | ReviewAlternatives |
 OTRSOTRS | 6.0 | Custom* | — | No | — | ReviewAlternatives |
 GladlyGladly | 5.8 | Custom* | — | No | — | Review |
 DevRevDevRev | 5.7 | Free* | — | Yes | — | ReviewAlternatives |
* Lower confidence: the vendor's pricing page couldn't be read directly or didn't list every price, so the figure was compiled from other public sources and may be incomplete. Check the vendor's page before you buy.
Head-to-head
Zendesk AIvsFreshdeskZendesk AI vs Freshdesk
Zendesk AIvsHelp ScoutZendesk AI vs Help Scout
FrontvsZendesk AIFront vs Zendesk AI
Zendesk AIvsHappyFox Help DeskZendesk AI vs HappyFox Help Desk
Help ScoutvsFreshdeskHelp Scout vs Freshdesk
FreshdeskvsGorgiasFreshdesk vs Gorgias
KustomervsZendesk AIKustomer vs Zendesk AI
Zendesk AIvsPylonZendesk AI vs Pylon
FrontvsFreshdeskFront vs Freshdesk
FrontvsPylonFront vs Pylon
FreshdeskvsPylonFreshdesk vs Pylon
HelpDeskvsZendesk AIHelpDesk vs Zendesk AI
FreshdeskvsHelpDeskFreshdesk vs HelpDesk
ZammadosTicket vs Zammad
Highest scored
HelpDeskHelpDesk
Good coverage for support teams; compare the AI caps and per-seat bill before switching.
Jitbit HelpdeskJitbit Helpdesk
Good email-focused ticketing and automation; check agent limits and annual pricing before switching.
ZammadZammad
A flexible help desk for teams ready to pay; check the caps and record-editing rules first.
Help desk & ticketing software: quick answers
How much does help desk & ticketing software cost?
Paid plans for the 23 help desk & ticketing tools we track start between $9 and $89 a month, and the typical entry plan is about $19 a month. 4 of them have a free plan. Kustomer, Capacity, OTRS and Gladly don't publish a starting price. Prices are the vendors' own, checked Nov 7, 2026; most quote the per-month price when billed annually.
Which help desk & ticketing tool is the cheapest?
Which help desk & ticketing tools have a free plan?
Richpanel, Help Scout, osTicket and DevRev have a free plan. HelpDesk, Zammad, Gmelius, Freshdesk and Front offer a free trial instead. Free plans are usually capped on usage, seats or features; each review lists the limits.