LiveAgent review

LiveAgent is a cloud help desk that brings customer conversations from email, live chat, phone and social channels into a shared inbox. Messages become tickets with histories that teams can assign, answer and track, so support work does not have to live in separate channel queues.

The product also includes a customer-facing knowledge base and AI agents. According to the product description, AI agents can draft replies, summarize ticket threads and answer chat questions using your content. Social support covers Facebook, Instagram, WhatsApp and X. The built-in call center supports phone menus, routing and recording, but uses your own provider and phone numbers.

That makes LiveAgent a broader support system than a ticket inbox alone: it combines ticketing, self-service content and several customer contact channels. Whether that bundle is worth switching for depends on how many agents you need, which channels you actually use and whether the plan caps fit.

LiveAgent’s main advantage is channel coverage in one help desk. Teams can handle email, chat, calls and social messages alongside tickets, rather than treating each channel as a separate support workflow. The ticket histories, assignment and tracking also give teams a way to manage conversations after they arrive.

The product combines that workflow with a knowledge base and AI agents. According to the product description, agents can draft replies, summarize ticket threads and answer chat questions using your content. A published help center can also give customers a self-service route before they contact support. For teams that need phone support, the built-in call center adds menus, routing and recording while letting the team use its own provider and numbers.

The pricing page lists Starter at $11 per agent per month with annual billing, or $15 monthly. That entry plan includes email and chat, up to five agents, three email accounts and two live chat buttons. It is a clear starting point for a small team that does not need phone or social support on its entry plan. Team adds those channels and allows up to 15 agents.

The plan caps matter if you are comparing LiveAgent with a help desk you may outgrow. Starter is limited to five agents, one AI agent, 10 departments, three email accounts and two live chat buttons. Team raises those limits to 15 agents, five AI agents, 20 departments, 10 email accounts and five chat buttons. Business allows any team size but includes 50 AI agents, 150 departments, 150 email accounts and 50 chat buttons. Check those ceilings against your actual team and channel count before switching.

There is no free plan; the pricing details list a 30-day trial. Monthly billing is $15, $26 and $44 per agent for Starter, Team and Business, versus annual-billing rates of $11, $22 and $38. Annual plans are quoted and invoiced. Enterprise is a substantial jump: $3,999 monthly, or $3,199 per month with annual billing, for 80 included agents. Extra Enterprise agents are $49 monthly or $39 with annual billing.

AI is not cost-free to operate: the pricing details say provider charges are typically 2–4¢ per chat, although LiveAgent adds no AI fee. An extra knowledge base costs $19 per month on Starter, Team and Business.

LiveAgent’s listed prices start at $15 per agent per month, or $11 per agent per month with annual billing. Starter includes up to five agents, one AI agent, three email accounts and two live chat buttons. Team costs $26 monthly or $22 annually per agent, with limits of 15 agents and five AI agents. Business rises to $44 monthly or $38 annually per agent and removes the team-size cap, with 50 AI agents.

The jump from Starter to Team is $11 per agent monthly; Team to Business adds another $18. Enterprise is a sharp change in billing: $3,999 per month, or $3,199 with annual billing, for 80 agents. Extra Enterprise agents cost $49 monthly, or $39 annually. An extra knowledge base costs $19 per month on the first three plans. AI provider charges are typically 2–4¢ per chat; LiveAgent lists no separate AI fee. Annual prices are monthly equivalents, but plans are quoted and invoiced annually.

LiveAgent combines email, chat, calls and social messages in a shared inbox, but the published information does not say how migration works, which systems it imports from, or whether ticket histories and knowledge-base articles transfer. Data export options and formats are also not published here. Get those details, plus any migration fees, in writing before moving a support archive or committing to annual billing.

The clearest switching constraint is plan capacity: Starter tops out at five agents, and its channel and AI allowances are limited. Teams that outgrow those caps may need Team or Business; the annual plans are invoiced annually. The published material includes no Reddit posts or user reports, so we can’t substantiate claims about why customers leave or how difficult they find migration. Before switching away, confirm you can export tickets, attachments, customer records and articles in usable formats. Those capabilities are not published in the published information.