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Paid plans start at $24.92/mo.
Jitbit Helpdesk starts at $29 per month for one agent, or $24.92 per month with annual billing, according to its pricing page. The four plans range from Freelancer to Enterprise, with agent limits from one to nine before any listed Enterprise add-on. There is no free plan, and the pricing page does not publish a trial duration. Check the agent cap and annual rate before comparing Jitbit with another helpdesk.
01Every plan, line by line
| Plan | Billed annually | Billed monthly | Built for |
|---|---|---|---|
| Freelancer | $24.92 | $29 | Basic support for solo client-service work |
| Startup | $58.25 | $69 | Small teams gaining traction |
| Company | $108.25 | $129 | Established, profitable businesses |
| Enterprise | $208.25 | $249 | Large enterprises with thousands of clients |
Add-ons and overages
- Enterprise: extra agents cost $29 each.
02What the plan grid doesn't tell you
Annual billing rate
The $24.92 starting rate is the Freelancer annual equivalent. Monthly billing is $29; the pricing page says annual equivalents are billed annually.
Extra Enterprise agents
Enterprise includes nine agents; the pricing page lists each additional agent at $29. Other plans have fixed agent counts, with no extra-agent price listed.
AI credit detail
Unlimited AI credits are listed for Startup, Company and Enterprise. Freelancer says “all core features” but does not specify an AI-credit allowance.
Branding removal
Removing “powered by Jitbit” is listed with Company, not Freelancer or Startup; the grid does not list it as a separate add-on.
03Which plan should you buy?
| If you are… | Get | Why |
|---|---|---|
| Solo client-service work | Freelancer | It includes one agent, unlimited storage, core features, mobile apps and a custom domain. |
| Small support teams | Startup | It includes four agents, unlimited storage, unlimited AI credits and a custom domain. |
| Teams needing HIPAA support | Enterprise | It lists nine agents, expedited support, HIPAA compliance and a BAA; extra agents cost $29 each. |
04Is Jitbit Helpdesk worth the money?
Jitbit’s pricing is straightforward on the main grid: four plans, published monthly and annual-equivalent rates, and clear agent counts. The trade-off is that the entry plan’s AI-credit allowance is not specified, while unlimited credits are explicitly listed from Startup upward. There is no free plan, and Enterprise adds a stated $29 charge for each extra agent. For teams that want email ticketing and automation, compare the agent cap and annual billing against your current helpdesk before switching.
Jitbit Helpdesk pricing FAQ
How much does Jitbit Helpdesk cost?
According to Jitbit’s pricing page, Freelancer costs $29 per month or $24.92 per month billed annually. Startup is $69 monthly or $58.25 annually; Company is $129 or $108.25; Enterprise is $249 or $208.25. Prices are in USD.
Is there a free version of Jitbit?
Jitbit Helpdesk does not list a free plan. Its pricing page shows four paid plans, starting with Freelancer at $29 per month or $24.92 per month billed annually. A trial duration is not published on the vendor's site.
What is the best free IT helpdesk software?
Jitbit is not a free option: its pricing page lists paid plans starting at $29 per month. We can’t name the best free IT helpdesk from Jitbit’s pricing information alone; compare free-plan availability and limits across the products you’re considering.
What is Jitbit Helpdesk?
Jitbit Helpdesk is email-focused ticketing software for customer support teams, offered as a cloud-hosted service and an on-premises product. Its listed features include email ticketing, automation, AI-assisted replies, reporting, a knowledge base and mobile apps.