DoneDone review

DoneDone brings a shared inbox together with task and project management. It is designed to turn incoming emails, requests and internal tasks into work that has an owner and a visible status, rather than leaving the team to track everything in separate inboxes and lists.

Teams can collect requests in a shared place, assign responsibility, and follow work from start to finish. The product also includes task and project management, so teams can keep project work alongside incoming requests. Its basic proposition is straightforward: make it easier to see what needs attention, who is responsible and what is complete.

DoneDone is aimed at teams coordinating shared work, not just email. The distinction matters: the inbox is paired with task and project tracking, but the published feature details do not describe more advanced capabilities such as reporting, integrations or specific workflow rules.

The main appeal is keeping shared requests and the work they create in one system. Teams can assign ownership and track progress, while also managing tasks and projects. That gives DoneDone a clearer role than a shared mailbox alone: requests can become trackable work rather than staying as messages that need separate follow-up.

The listed plans also include substantial room for work volume. Both Starter and Pro include unlimited emails, tasks and projects, so the published caps are on users and mailboxes, not the amount of work. Starter includes custom fields, workflow automations and 1:1 onboarding. Pro adds API access and webhooks, along with three shared mailboxes and unlimited guest users.

For a small team working from one shared inbox, Starter is the lower-cost entry point: the pricing lists it at $49 per month, or $45 per month with annual billing. Teams that need more inboxes or outside collaborators can move to Pro, listed at $99 monthly or $89 per month with annual billing. A 14-day free trial is available.

DoneDone’s published capacity limits may become the deciding factor as a team grows. Starter supports up to 4 users and one shared mailbox. Pro raises that to 8 users and three mailboxes; it includes unlimited guest users, but that is not the same as unlimited full users. Pro users beyond the included 8 cost an additional $12.50 per month each.

That makes the plan choice fairly concrete: teams with multiple inboxes or more than four users need Pro, while teams that outgrow Pro’s user cap face an added charge. The listed prices are $49 per month for Starter and $99 for Pro on monthly billing, or $45 and $89 per month with annual billing. There is no free plan, though the pricing includes a 14-day trial.

The available feature details also leave some evaluation questions unanswered. They do not specify particular integrations, reporting tools or automation limits, so teams that depend on those should confirm the details before switching.

DoneDone has no free plan; the published pricing details list a 14-day free trial. Starter costs $49 per month, or $45 per month with annual billing. It covers up to 4 users and one shared mailbox. Pro costs $99 monthly or $89 per month billed annually, with up to 8 users and three shared mailboxes. That’s a $44 monthly price jump between tiers on annual billing, or $50 if you pay monthly.

Both plans include unlimited emails, tasks and projects, and 1:1 onboarding. Starter also lists custom fields and workflow automations; Pro adds unlimited guest users, API access and webhooks. Pro users beyond the included eight cost $12.50 per extra user per month. The listed plan details don’t say whether that add-on price changes with annual billing, so confirm the rate before committing. The main pricing catch is capacity: teams needing more than one inbox must choose Pro, while teams exceeding eight users pay extra.

The available product and pricing details don’t document migration tools, supported import formats, data-export options or migration services beyond 1:1 onboarding. We can’t say how much work it takes to move existing email, tasks or project records, or how easily you can take them with you later. Before switching, ask DoneDone what can be imported and exported, whether attachments and conversation history are included, and what happens to records if you cancel.

The published material also contains no Reddit posts or comments, so we can’t responsibly name reasons users say they leave. The clearest reasons to reconsider come from the stated plan limits: Starter has one shared mailbox and four users; Pro includes three mailboxes and eight users, with extra Pro users priced at $12.50 per month each. Teams that need more capacity should confirm the available options before moving work into the system.