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Paid plans start at $11/mo.
LiveAgent starts at $11 per agent/month with annual billing, or $15 month to month on Starter. Team costs $22 annually or $26 monthly; Business is $38 or $44. Enterprise is a flat $3,199/month with annual billing, or $3,999 month to month. There is no free plan, but LiveAgent lists a 30-day trial. Before switching, check agent caps, included AI-agent counts and separate AI-provider charges, which LiveAgent says typically add 2–4¢ per chat.
01Every plan, line by line
| Plan | Billed annually | Billed monthly | Built for |
|---|---|---|---|
| Starter | $11 | $15 | Small teams answering email and chat |
| Team | $22 | $26 | Growing teams needing phone and social channels |
| Business | $38 | $44 | Teams needing more AI and admin controls |
| Enterprise | $3,199 | $3,999 | Large teams needing dedicated support |
Add-ons and overages
- Extra Enterprise agents: $49/month, or $39/month with annual billing
- Extra knowledge base: $19/month on Starter, Team, and Business
- AI provider charges: typically 2–4¢ per chat; LiveAgent adds no AI fee
02What the plan grid doesn't tell you
AI provider charges
LiveAgent says AI-provider charges typically run 2–4¢ per chat. It adds no AI fee, but provider costs are separate.
Extra Enterprise agents
Enterprise includes 80 agents. Extra agents cost $49/month each, or $39/month each with annual billing.
Extra knowledge bases
An additional knowledge base costs $19/month on Starter, Team and Business.
Annual billing terms
Annual prices are monthly equivalents, and annual plans are quoted and invoiced. Compare the listed annual and monthly rates before choosing.
03Which plan should you buy?
| If you are… | Get | Why |
|---|---|---|
| Small email and chat teams | Starter | For up to 5 agents, with 1 AI agent, 3 email accounts and 2 live chat buttons. |
| Growing teams adding channels | Team | For up to 15 agents, with 5 AI agents, 10 email accounts and 5 live chat buttons. |
| Teams needing more AI controls | Business | For any team size, with 50 AI agents, 150 departments and 150 email accounts. |
04Is LiveAgent worth the money?
LiveAgent's value case is straightforward: email, chat, calls and social support share a ticketing system, and Starter includes 1 AI agent. But the $11 starting price is per agent with annual billing, and Starter caps teams at five agents. AI-provider charges are separate. Teams needing higher limits may need Business, while Enterprise costs $3,199/month with annual billing. Shortlist it if channel coverage matters, but compare the plan limits and annual quote before switching.
LiveAgent pricing FAQ
How much does LiveAgent cost?
Starter is $15 per agent/month with monthly billing or $11 with annual billing. Team is $26 or $22, and Business is $44 or $38. Enterprise is a flat $3,999/month or $3,199/month with annual billing. The annual figures are monthly equivalents, and annual plans are quoted and invoiced.
Does LiveAgent have a free plan or trial?
LiveAgent has no free plan, according to the published pricing details. It lists a 30-day free trial. Check the vendor's terms for any trial conditions, since those are not specified in the published pricing information.
What are LiveAgent's agent limits?
Starter includes up to 5 agents and Team includes up to 15. Business supports any team size. Enterprise includes 80 agents, with extra Enterprise agents priced at $49/month each or $39/month each with annual billing.
Are there extra charges beyond the plan price?
AI-provider charges are separate and typically cost 2–4¢ per chat; LiveAgent says it adds no AI fee. An extra knowledge base costs $19/month on Starter, Team and Business. Enterprise teams may also pay for agents beyond the 80 included.