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Paid plans start at $15/mo.
Request Tracker starts at $15 per user per month on annual billing, but Starter requires five users, making the listed minimum $75 per month equivalent. Business is $29 per user per month with a 10-user minimum; Growth is $39 and Enterprise is $99. Starter, Business and Growth cap monthly tickets, while Enterprise lists unlimited tickets. There is no free plan, but a 14-day trial is listed. Monthly billing is available; its plan-by-plan rates are not published.
01Every plan, line by line
| Plan | Billed annually | Billed monthly | Built for |
|---|---|---|---|
| Starter | $15 | — | Small teams leaving shared inboxes |
| Business | $29 | — | Teams needing support and SLA guarantees |
| Growth | $39 | — | Multi-team organizations needing enterprise operations |
| Enterprise | $99 | — | Large-scale operations needing maximum reliability |
What a team pays per month
| Plan | 1 seat | 5 seats | 10 seats | 25 seats |
|---|---|---|---|---|
| Starter (min. 5) | $75 | $75 | $150 | $375 |
| Business (min. 10) | $290 | $290 | $290 | $725 |
| Growth | $39 | $195 | $390 | $975 |
| Enterprise | $99 | $495 | $990 | $2,475 |
02What the plan grid doesn't tell you
Minimum seat commitments
Starter requires five users and Business requires 10. Growth and Enterprise minimums are not stated, so confirm seat requirements before comparing totals.
Ticket caps
Starter includes 250 tickets per month, Business 1,000 and Growth 5,000. Only Enterprise lists unlimited tickets; no overage price is published.
Monthly billing rates
A monthly billing option is listed, but its prices are not published. Starter and Business are listed with annual billing; Growth and Enterprise cadence is unclear.
Setup effort
Configurable workflows and deployment choices bring flexibility, but setup effort is a stated trade-off. No implementation fee is published.
03Which plan should you buy?
| If you are… | Get | Why |
|---|---|---|
| Small teams leaving shared inboxes | Starter | The entry plan costs $15 per user/month annually, but check whether 250 tickets monthly and the five-user minimum fit. |
| Teams needing SLA guarantees | Business | It includes a 2-business-day SLA and 1,000 tickets per month, with a 10-user minimum. |
| Large-scale operations | Enterprise | It lists unlimited tickets, 1 TB+ storage and a 4-business-hour SLA; the price is $99 per user/month. |
04Is Request Tracker worth the money?
Request Tracker’s listed $15 entry price looks reasonable for teams that need configurable workflows and a choice of cloud, on-premise or self-hosted deployment. But the Starter minimum is five users, its monthly ticket cap is 250, and the lower plan rates are tied to annual billing. Growth and Enterprise billing cadence is unclear, while monthly rates are not published. The trade-off is strong workflow control and deployment choice against setup effort and the need to check limits before committing.
Request Tracker pricing FAQ
How much does Request Tracker cost?
The listed prices are $15 per user/month for Starter, $29 for Business, $39 for Growth and $99 for Enterprise. Starter and Business are listed as billed annually. Growth and Enterprise billing cadence is not stated, and monthly rates are not published.
Does Request Tracker have a free plan or trial?
There is no free plan listed. A 14-day free trial is listed, but the published pricing details do not state which plans or features the trial includes. Check the vendor’s current terms before relying on trial access.
Can I pay monthly for Request Tracker?
The pricing information says a monthly billing option is available, but it does not publish monthly prices by plan. Starter and Business are listed with annual billing; the billing cadence for Growth and Enterprise is not stated. Confirm the rate and terms with the vendor.
Which Request Tracker plan should I choose?
Starter may fit a small team if 250 tickets per month and the five-user minimum work. Business adds a 2-business-day SLA and 1,000 tickets, with a 10-user minimum. Enterprise lists unlimited tickets and a 4-business-hour SLA; compare its $99 per-user price against your support needs.