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Paid plans start at $25/mo. There's also a free plan.
Help Scout has a free plan for up to 5 users, then annual-billed prices of $25 per user/month on Standard, $45 on Plus, and $75 on Pro. The pricing page advertises 16% off annual billing but does not publish monthly-billed rates, so those prices are not a direct month-to-month comparison. Seat ceilings, Inbox limits, and add-ons can change the total. Envoy AI is billed separately at $0.75 per resolution.
01Every plan, line by line
| Plan | Billed annually | Billed monthly | Built for |
|---|---|---|---|
| Free | $0 | $0 | Small teams needing basic support |
| Standard | $25 | — | Growing teams automating support |
| Plus | $45 | — | Teams handling higher volume and complexity |
| Pro | $75 | — | Teams needing scale and security |
Add-ons and overages
- Envoy: $0.75 per resolution; 3-month free trial; monthly spending caps available
- Additional Inboxes: $10/month with annual billing or $12/month
- Additional Docs sites: $20/month with annual billing or $24/month
- SSO/SAML, IP restrictions, HIPAA compliance, onboarding specialist, and CSM are listed as add-ons; prices not published
- Aircall add-on; Pro includes preferred pricing, amount not published
What a team pays per month
| Plan | 1 seat | 5 seats | 10 seats | 25 seats |
|---|---|---|---|---|
| Standard (max. 25) | $25 | $125 | $250 | $625 |
| Plus (max. 50) | $45 | $225 | $450 | $1,125 |
| Pro (min. 10) | $750 | $750 | $750 | $1,875 |
02What the plan grid doesn't tell you
Annual billing rates
The pricing page lists $25, $45, and $75 per user/month with annual billing. It advertises 16% off, but monthly-billed rates are not published.
More Inboxes
Additional Inboxes cost $10/month with annual billing or $12/month. Standard includes 2, Plus 5, and Pro 10.
Envoy resolution fees
Envoy costs $0.75 per resolution after its 3-month free trial. Monthly spending caps are available.
Unpriced security and services
The pricing page lists SSO/SAML, IP restrictions, HIPAA compliance, onboarding specialist, and CSM as add-ons, but does not publish their prices.
03Which plan should you buy?
| If you are… | Get | Why |
|---|---|---|
| Teams starting with basic support | Free | The pricing page includes up to 5 users, 1 Inbox, 1 Docs site, and 100 contacts/month at no charge. |
| Growing teams automating support | Standard | The annual rate is $25 per user/month, with up to 25 users, 2 Inboxes, 150 basic workflows, and 1 basic SLA policy. |
| Teams needing scale and security | Pro | It includes 10 Inboxes, unlimited advanced workflows and SLA policies, and SSO/SAML and HIPAA compliance; there is a 10-user minimum. |
04Is Help Scout worth the money?
Help Scout makes the strongest case when a team wants one shared place for email, SMS, social, chat, and voice, plus workflows and AI assistance. The Free plan lowers the entry cost, but paid plans charge per user and the public prices assume annual billing. Check the seat ceiling, Inbox count, Envoy’s per-resolution charge, and required marketplace connections before switching. Compare the full seat-and-add-on bill, not just the $25 starting price.
Help Scout pricing FAQ
Is Help Scout free?
Yes. The pricing page lists a Free plan with up to 5 users, 1 Inbox, 1 Docs site, and 100 contacts per month. It is a limited starting tier, not an unlimited free plan; the paid Standard plan lists a 25-user cap.
How much does a helpdesk cost?
Help Scout lists a free plan and paid annual-billing rates of $25 per user/month for Standard, $45 for Plus, and $75 for Pro. The pricing page advertises 16% off annual billing, but monthly-billed rates are not published. Add-ons can raise the total.
Is Help Scout a ticketing system?
Help Scout is described as a customer support platform built around a shared Inbox for email, SMS, social, chat, and voice. The Inbox supports assignments and context across handoffs, and workflows organize support work. The published details do not specify ticketing-specific limits.
How does Help Scout work?
Help Scout brings customer conversations into a shared Inbox. Its products cover support workflows, AI assistance, and customer insights: Envoy’s Scout answers requests and supports escalations, Copilot drafts replies and suggests triage, and Signal surfaces patterns in conversations.