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Paid plans start at $19/mo.
HelpDesk starts at $19 per user/month when billed yearly, or $25 monthly, for Essential. Growth costs $79 yearly or $99 monthly per user. Enterprise pricing is not published. The pricing page lists a 14-day free trial, but no free plan. The main price trap is capacity: Essential includes 10 AI resolutions a month, while Growth includes 200. Before switching, count seats and check whether the included AI allowance fits your ticket volume; extra resolutions cost $49.50 per 50.
01Every plan, line by line
| Plan | Billed annually | Billed monthly | Built for |
|---|---|---|---|
| Essential | $19 | $25 | Small teams starting with ticket support |
| Growth | $79 | $99 | Scaling teams driving revenue from support |
| Enterprise | — | Quote | Teams needing custom AI and support |
Add-ons and overages
- 50 extra AI resolutions: $49.50 per package
What a team pays per month
| Plan | 1 seat | 5 seats | 10 seats | 25 seats |
|---|---|---|---|---|
| Essential | $19 | $95 | $190 | $475 |
| Growth | $79 | $395 | $790 | $1,975 |
02What the plan grid doesn't tell you
Per-seat billing
Prices are per user/month: Essential is $19 yearly or $25 monthly; Growth is $79 yearly or $99 monthly. Costs rise with each seat.
AI resolution add-ons
Essential includes 10 AI resolutions monthly; Growth includes 200. The listed add-on is $49.50 for 50 extra resolutions.
Unpublished Enterprise price
Enterprise has no published price. Its custom AI Agents, tailored workflows, multiple brands, dedicated account manager, and compliance features require a quote.
Essential AI limits
Essential includes 1 AI Agent, 5 reply suggestions per user/month, and 5 AI text edits per user/month.
03Which plan should you buy?
| If you are… | Get | Why |
|---|---|---|
| Small teams starting with ticket support | Essential | It covers the listed starting use case, but includes only 10 AI resolutions monthly and three ticketing rules. |
| Scaling teams driving revenue from support | Growth | It raises the allowance to 200 AI resolutions monthly and includes 10 AI Agents, 10 ticketing rules, and up to 10 teams. |
| Teams needing custom AI and support | Enterprise | It adds custom AI Agents, tailored workflows, multiple brands, and a dedicated account manager; pricing is not published. |
04Is HelpDesk worth the money?
HelpDesk covers the core needs of a support team: a shared inbox, automation, collaboration, analytics, and migration support. That can make it worth considering if those capabilities replace separate tools. But the per-user price climbs quickly with more seats, and Essential’s AI allowances are narrow. Growth costs substantially more per user, while Enterprise has no listed price. We can’t call it a category bargain from this pricing data alone; compare the seat bill and AI caps with the alternatives you’re considering.
HelpDesk pricing FAQ
How much does HelpDesk cost?
Essential starts at $19 per user/month with yearly billing and $25 with monthly billing. Growth is $79 yearly or $99 monthly per user. Enterprise pricing is not published, so teams evaluating it need a quote rather than a listed figure.
Does HelpDesk offer a free plan or trial?
The pricing details list a 14-day free trial and no free plan. They do not specify whether the trial requires a payment method, which features it includes, or what happens when it ends. Check those terms with HelpDesk before relying on the trial.
What AI limits should I check before buying?
Essential includes 10 AI resolutions per month, one AI Agent, five reply suggestions per user/month, and five AI text edits per user/month. Growth includes 200 AI resolutions and 10 AI Agents. The listed add-on costs $49.50 for 50 extra resolutions.
Which HelpDesk plan should I choose?
Essential is aimed at small teams starting with ticket support; Growth is for scaling teams and includes higher AI allowances and more teams. Enterprise is for teams needing custom AI and support. Its price is not published, so request a quote before comparing total costs.