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Paid plans start at $89/mo.
Pylon starts at $89 per seat per month on an annual contract, with Advanced at $139 and Enterprise priced by quote. Monthly seat rates are not published. The platform brings support conversations and account context together, with automations, reusable skills, integrations, and AI agents among its capabilities. The headline price is not the full bill: Account Intelligence, Phone, Advanced SAML SSO, and agentic credits are separately priced or unpriced. There is no free plan; trial availability is not published.
01Every plan, line by line
| Plan | Billed annually | Billed monthly | Built for |
|---|---|---|---|
| Professional | $89 | — | Teams needing core support tools |
| Advanced | $139 | — | Teams needing advanced support controls |
| Enterprise | — | Quote | Organizations needing custom terms |
Add-ons and overages
- Account Intelligence: $10 per customer account/month
- Phone: $35 per seat/month
- SAML SSO on Advanced: $125/month
- Agentic credits: price not published; buy for a year or as needed
What a team pays per month
| Plan | 1 seat | 5 seats | 10 seats | 25 seats |
|---|---|---|---|---|
| Professional | $89 | $445 | $890 | $2,225 |
| Advanced | $139 | $695 | $1,390 | $3,475 |
02What the plan grid doesn't tell you
Annual seat pricing
The listed seat rates require annual contracts. Monthly seat rates are not published, so you can't compare a month-to-month price from the pricing information.
Agentic credits
Credits can be bought for a year or as needed, but their price is not published. Ask how expected agent use affects your total.
Account Intelligence
This add-on costs $10 per customer account per month, billed separately from seat pricing.
Phone and SAML add-ons
Phone is $35 per seat per month. SAML SSO on Advanced is $125 per month; Enterprise lists SAML SSO as included.
03Which plan should you buy?
| If you are… | Get | Why |
|---|---|---|
| Teams needing core support tools | Professional | Starts at $89 per seat/month on an annual contract and includes automations, skills, broadcasts, analytics, API, and integrations. |
| Teams needing advanced controls | Advanced | Costs $139 per seat/month on an annual contract and adds RBAC, a customer portal, custom reporting, and a data warehouse. |
| Organizations needing custom terms | Enterprise | Pricing is by custom quote. The plan lists RBAC, a customer portal, an MSA, and SAML SSO. |
04Is Pylon worth the money?
Pylon may be worth a quote for B2B teams that need support, account context, automations, and AI agents in one platform. Professional is $89 per seat per month on an annual contract; Advanced is $139, before add-ons. We can't call it cheap or expensive versus the category from this pricing alone: monthly seat rates and agent-credit prices are unpublished, and Account Intelligence, Phone, or SAML can add recurring costs. Ask for a full quote.
Pylon pricing FAQ
What kind of company is Pylon?
Pylon is a software company offering an AI-powered support platform for B2B customer work. Its platform brings conversations and account context together across support channels and connected business systems, with humans and AI agents able to investigate, resolve, and act on customer issues.
Does Pylon have an app?
The product and pricing information we reviewed does not specify whether Pylon has a standalone mobile or desktop app. It describes a support platform that brings conversations and account context across channels and connected systems. Its Slack Agent can answer questions and take action in Slack.
How much do pylon signs cost?
The Pylon pricing information we reviewed covers support software, not pylon signs, and gives no sign prices. We can't provide a sign quote from these sources. If you meant Pylon's software, its Professional plan starts at $89 per seat per month on an annual contract.
Is Pylon free?
No free plan is listed in the pricing information we reviewed. Trial availability is not published. The listed starting price is $89 per seat per month on an annual contract for Professional; Advanced is $139 per seat per month, and Enterprise requires a custom quote.