Gmelius review

Gmelius is a Gmail-native platform for teams that want AI agents to handle parts of their email work without moving conversations into a separate inbox. Its agents can read shared-inbox messages, sort requests and take actions across connected apps. Teams set rules and can review actions or escalations.

Meli is the context layer: it keeps information about clients, commitments, processes, past interactions, tone and policies so agents can use it when working through email. Gmelius also includes shared inboxes, email analytics and connections through MCP, APIs, webhooks and other connectors. Action controls let teams set guardrails, require approval for selected actions and review logged reasoning and sources.

The pricing page lists a seven-day free trial, but no free plan. Annual billing starts at $19 per user per month for Meli; monthly billing is $21. That entry plan is aimed at individuals, while shared inboxes start on Growth.

The main appeal is keeping team email in Gmail while adding shared-inbox workflows and agent actions. That could suit teams that already work from Gmail and want to triage incoming requests or handle steps in connected tools without adopting a separate help desk. Gmelius also puts review controls around those actions: teams can set guardrails, require approval for selected work and inspect logged reasoning and sources.

Meli’s client and process context is another useful distinction from a basic email sorter. It is designed to account for history, commitments, tone and policies, rather than treating each message as an isolated prompt. The platform also offers shared inboxes, analytics and integration options through MCP, APIs, webhooks and connectors.

The plan structure gives teams a clear point to compare against their current stack. Growth is $25 per user per month on annual billing ($33 monthly) and includes unlimited shared inboxes and shared labels, up to 50 users, 10,000 email conversations per month and 10,000 rule executions per month. Pro raises those caps and adds CRM integrations and webhooks. If those limits fit, the plan prices are published rather than quote-only.

Gmelius is a Gmail-first choice, so teams that do not want Gmail at the center of their email workflow should look elsewhere. The pricing page lists no free plan, only a seven-day trial. Meli starts at $19 per user per month with annual billing, but it is capped at five users and 5,000 email conversations a month; it does not list shared inboxes among its included features.

Growth costs $25 per user per month annually and caps usage at 10,000 conversations and 10,000 rule executions monthly. Pro is $40 per user per month annually for up to 100,000 of each, and Enterprise requires at least 50 users with custom pricing. Those per-user costs can add up, and the published caps matter if email volume or automation grows. Monthly billing is higher: $21 for Meli, $33 for Growth and $50 for Pro.

There is little useful independent feedback in the Reddit threads we read about the current agent features. One alternative-seeking thread describes needs such as tagging partners, side notes, scheduled sending and multiple signatures, but gets no substantive recommendation. Teams with those specific workflows should confirm they are covered before switching.

Gmelius has no free plan; the pricing information lists a 7-day free trial. Prices are per user per month, with the lower figures requiring annual billing: Meli is $19 annually or $21 monthly, Growth is $25 annually or $33 monthly, and Pro is $40 annually or $50 monthly. Enterprise pricing is custom and requires at least 50 users.

The tier jumps matter. Annual billing adds $6 per user per month from Meli to Growth, then $15 from Growth to Pro. Meli includes up to 5,000 email conversations monthly and up to 5 users; Growth raises those limits to 10,000 conversations and 50 users, and adds up to 10,000 rule executions. Pro allows 100,000 conversations and rule executions, with unlimited users. Those are caps, not unlimited usage on the lower plans. The pricing information lists no add-ons. Check the billing basis before comparing quotes: the advertised starting price is the annual-billing equivalent, not the monthly payment.

Gmelius is built around Gmail, shared inboxes, AI labels, agent rules and Meli’s client and process context. Before switching, inventory the inbox workflows, labels, approvals and connected-app actions you rely on; the product description confirms those capabilities, but the available information does not publish a migration process or effort estimate. Data export and what happens to Meli context, rules or logs after cancellation are also not published, so ask Gmelius before committing.

The clearest reasons to reconsider are documented rather than anecdotal: Gmelius may not fit teams that need a free tool or high usage caps on a lower tier. The published published material contains no Reddit posts or comments, so we can’t responsibly say what Reddit users tend to cite when leaving. If you’re moving away, confirm how to preserve conversation history and recreate automations before ending access; those details are not specified here.