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Paid plans start at $10/mo.
Gorgias starts at $10/month for Starter, which includes 50 tickets and three user seats. Basic is $60 monthly or $50/month with annual billing; higher plans cost more and include larger ticket allowances. There is no free plan, and trial availability is not published. AI Agent is an added cost: Helpdesk plus AI starts at $40/month, while ticket and automated-interaction overages can add to the bill. Check which AI overage rate applies before choosing a plan.
01Every plan, line by line
| Plan | Billed annually | Billed monthly | Built for |
|---|---|---|---|
| Starter | — | $10 | Smaller brands starting on one platform |
| Basic | $50 | $60 | Growing brands with rising support volume |
| Pro | $300 | $360 | Scaling brands using AI and revenue analytics |
| Advanced | $750 | $900 | High-volume brands needing dedicated support |
| Custom | — | Quote | Teams over 5,000 conversations monthly |
Add-ons and overages
- AI Agent can be added; monthly Helpdesk + AI Agent prices are $40 Starter, $90 Basic, $550 Pro, and $1,430 Advanced. Annual equivalents are $40 Starter (monthly billing only), $77 Basic, $471 Pro, and $1,227 Advanced.
- AI Agent overage is listed as $1.50 per automated interaction on the plan cards; the comparison table lists $1.00 Starter, $0.90 Basic and Pro, and $0.85 Advanced per interaction.
- Voice and SMS add-ons are available; pricing scales with call and text volume and is not published.
- Ticket overages are $0.40 per ticket on Starter and Basic, and $0.36 per ticket on Pro and Advanced.
02What the plan grid doesn't tell you
Ticket overages
Starter and Basic charge $0.40 per extra ticket; Pro and Advanced charge $0.36. Compare your expected volume with each plan’s included ticket allowance.
AI Agent pricing
AI costs extra. The plan cards list $1.50 per automated interaction, while the comparison table lists $1.00 to $0.85 depending on plan.
Voice and SMS
These are add-ons priced by call and text volume. Gorgias does not publish those rates.
Annual billing limits
Starter is monthly only. Basic, Pro, and Advanced list lower annual monthly equivalents, but the AI bundle’s annual rates differ from its monthly rates.
03Which plan should you buy?
| If you are… | Get | Why |
|---|---|---|
| Smaller brands on one platform | Starter | $10/month includes 50 tickets and three seats. It is monthly only, with $0.40 per-ticket overages. |
| Growing support teams | Basic | Includes 300 tickets and 500 seats for $60 monthly or $50/month annually; extra tickets cost $0.40 each. |
| Scaling teams using AI | Pro | Includes 2,000 tickets and costs $360 monthly or $300/month annually. Ticket overages are $0.36 each; price AI separately. |
04Is Gorgias worth the money?
Gorgias can make sense for ecommerce teams that want customer conversations, Shopify order context, support workflows, and AI in one helpdesk. The entry price is low, but Starter’s 50-ticket allowance is easy to outgrow, and AI Agent is an added charge. The published AI overage rates also conflict: plan cards show $1.50 per automated interaction, while the comparison table lists lower rates. Confirm the applicable rate and estimate ticket volume before switching.
Gorgias pricing FAQ
What is Gorgias?
Gorgias is an ecommerce helpdesk for customer support and sales. It brings conversations from email, chat, SMS, WhatsApp, Instagram, and Facebook into one inbox. The product also includes Shopify order, customer, and product context, plus an AI Agent for routine inquiries and handoffs to human agents.
How much does Gorgias cost?
The pricing page lists Starter at $10/month, Basic at $60 monthly or $50/month annually, Pro at $360 or $300/month, and Advanced at $900 or $750/month. Starter is monthly only. AI Agent costs extra; Helpdesk plus AI starts at $40/month.
What AI pricing model does Gorgias use?
Gorgias sells AI Agent as an add-on, with plan-specific Helpdesk plus AI prices and a charge for automated interactions. The plan cards list $1.50 per interaction, but the comparison table lists $1.00 for Starter, $0.90 for Basic and Pro, and $0.85 for Advanced. Confirm the rate before budgeting.
Is Gorgias legit, and how are chatbot plans priced?
The published product and pricing details describe a specific ecommerce helpdesk, but they are not enough to independently verify a vendor’s legitimacy. Chatbot pricing can be based on a subscription, usage, or a bundled add-on; Gorgias lists AI Agent as an add-on with per-interaction overages.