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Paid plans start at $9/mo. There's also a free plan.
Richpanel has free options, and the lowest listed paid price is $9/month for Support Inbox Base (up to 3 users). Paid pricing is split across four product families, not one clean ladder: Self-Service Portal, Help Desk, Self Service, and Support Inbox. Help Desk starts at $29/user/month monthly or $20 annual; Support Inbox Pro is $60/user monthly or $50 annual. Enterprise prices are not published. The pricing page was checked Nov. 7, 2026; treat mismatched order limits and billing figures as items to confirm.
01Every plan, line by line
| Plan | Billed annually | Billed monthly | Built for |
|---|---|---|---|
| Self-Service Portal Free | $0 | $0 | Small stores testing self-service |
| Self-Service Portal Starter | $42 | $50 | Growing stores needing more capacity |
| Self-Service Portal Pro | $500 | $600 | Stores needing advanced self-service |
| Self-Service Portal Enterprise | — | Quote | Brands needing custom order volume |
| Help Desk Free | $0 | $0 | Small teams starting with support |
| Help Desk Starter | $20 | $29 | Teams needing social support channels |
| Help Desk Pro | $85 | $99 | Teams needing expanded automation |
| Help Desk Enterprise | — | Quote | Larger teams needing enterprise controls |
| Self Service Base | $0 | $0 | Stores adding basic order self-service |
| Self Service Pro | $250 | $120 | Stores needing more self-service volume |
| Self Service Pro Max | $500 | $360 | Multilingual stores with higher volume |
| Self Service Enterprise | — | Quote | Stores needing custom scale and services |
| Support Inbox Base | $9 | $9 | Small teams managing shared channels |
| Support Inbox Pro | $50 | $60 | Teams needing phone and more automation |
| Support Inbox Pro Max | $100 | $120 | Teams needing unlimited history and seats |
| Support Inbox Enterprise | — | Quote | Enterprises needing custom support features |
What a team pays per month
| Plan | 1 seat | 5 seats | 10 seats | 25 seats |
|---|---|---|---|---|
| Help Desk Starter | $20 | $100 | $200 | $500 |
| Help Desk Pro (max. 10) | $85 | $425 | $850 | — |
| Support Inbox Pro (max. 10) | $50 | $250 | $500 | — |
| Support Inbox Pro Max | $100 | $500 | $1,000 | $2,500 |
02What the plan grid doesn't tell you
Per-user pricing
Help Desk Starter is $29 monthly or $20 annual per user; Help Desk Pro is $99 or $85. Costs rise with the number of seats.
Order caps need checking
Self-Service Portal Starter lists 3,500 orders/month and up to 500 orders/month. Confirm which limit applies to your store.
Annual price mismatch
Self Service Pro lists $120 monthly and $250 annual per month. Confirm the annual figure and billing terms before committing.
Enterprise prices unpublished
Self-Service Portal Enterprise, Help Desk Enterprise, Self Service Enterprise and Support Inbox Enterprise have no listed prices.
03Which plan should you buy?
| If you are… | Get | Why |
|---|---|---|
| Small team testing support | Help Desk Free | It includes 3 seats, 50 AI Assists per company, email and live chat, plus basic reporting. |
| Teams adding social support | Help Desk Starter | It adds social channels and up to 3 campaigns, at $29 monthly or $20 annual per user. |
| Teams needing more automation | Help Desk Pro | It includes unlimited rules and campaigns, up to 10 seats and 200 AI Assists per company. |
04Is Richpanel worth the money?
Richpanel is worth shortlisting for ecommerce teams that want a support inbox alongside AI tools and migration help. The price entry point is low, but it is tied to Support Inbox Base, while Help Desk pricing is per user and several plans have order, seat or AI-assist caps. The product information also promotes a 50% automation guarantee within 30 days, subject to terms. Check the exact plan limits and guarantee terms before switching.
Richpanel pricing FAQ
How much does Richpanel cost?
The lowest listed paid price is $9/month for Support Inbox Base, which covers up to 3 users. Help Desk Starter starts at $29/user/month with monthly billing or $20 per user/month with annual billing. Richpanel also lists free plans and several Enterprise plans without published prices.
Does Richpanel have a free plan?
Yes. The pricing page lists Help Desk Free at $0 per user/month, with 3 seats and 50 AI Assists per company. It also lists Self-Service Portal Free, Self Service Base and Support Inbox Base at $0; their included features and limits differ.
Does Richpanel charge per user?
Some plans do. Help Desk Free, Starter and Pro are priced per user per month, as are Support Inbox Pro and Pro Max. Support Inbox Base is listed at $9/month for 3 users. Check the plan unit and seat limit before estimating your team’s cost.
Is Richpanel cheaper with annual billing?
Several listed plans have lower annual rates, including Help Desk Starter at $20 versus $29 per user/month. But Self Service Pro lists $120 monthly and $250 annual per month. The pricing page does not publish a free-trial duration, so confirm billing and trial terms with Richpanel.