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Paid plans start at $12/mo. There's also a free plan.
osTicket has a free self-hosted Open Source edition, while hosted plans start at $12 per agent per month. That buys Basic, with a 2 Mb attachment limit; Standard is $16 with 8 Mb, and Premium is $24 with 16 Mb. All three list unlimited tickets, users, and email addresses. The pricing page lists monthly rates only; annual prices are not published. A 30-day free trial is listed, but the plan details do not say which tiers it covers.
01Every plan, line by line
| Plan | Billed annually | Billed monthly | Built for |
|---|---|---|---|
| Open Source | — | $0 | Self-hosted teams wanting free software |
| Basic | — | $12 | Small teams needing hosted ticketing |
| Standard | — | $16 | Teams needing larger attachments |
| Premium | — | $24 | Teams needing the largest attachments |
| Virtual Appliance | — | Quote | Businesses needing a customized deployment |
Add-ons and overages
- Premium Business commercial support: $12,500/year
- Enterprise On-Call commercial support: $25,000/year
02What the plan grid doesn't tell you
Per-agent pricing
Hosted prices are $12, $16, or $24 per agent per month, so the total changes with agent count. The pricing page does not publish a fixed team price.
Attachment limits
Basic caps attachments at 2 Mb, Standard at 8 Mb, and Premium at 16 Mb. Check whether your team’s file needs fit the cheaper tier.
Commercial support
Premium Business commercial support is $12,500/year; Enterprise On-Call is $25,000/year. The pricing information lists these separately from the plans.
Annual rates not published
The listed prices are monthly. Annual-billing rates are not published, so there is no stated annual discount to compare.
03Which plan should you buy?
| If you are… | Get | Why |
|---|---|---|
| Teams comfortable self-hosting | Open Source | It costs $0 and includes community support. Seat limits are not published. |
| Small teams with modest attachments | Basic | At $12 per agent/month, it lists a 2 Mb attachment limit plus unlimited tickets, users, and email addresses. |
| Teams needing larger attachments | Standard | It raises the attachment limit to 8 Mb for $16 per agent/month. Premium offers 16 Mb for $24. |
04Is osTicket worth the money?
osTicket looks like good value for teams willing to self-host: the Open Source plan is free and includes community support. Hosted pricing is easy to compare, but the per-agent charge and attachment caps matter; the lowest tier may not fit teams handling larger files. Commercial support adds $12,500 or $25,000 per year. The dated presentation weakens the hosted pitch, and unpublished annual rates and seat limits leave important budget questions open.
osTicket pricing FAQ
Is osTicket free?
Yes. The Open Source plan is listed at $0 per month and is self-hosted, with community support. osTicket also lists hosted Basic, Standard, and Premium plans from $12 per agent per month. The source does not publish an Open Source seat limit, so confirm capacity needs before treating it as unlimited.
How much do osTicket hosted plans cost?
Basic is $12 per agent/month with a 2 Mb attachment limit; Standard is $16 with 8 Mb; Premium is $24 with 16 Mb. Each lists unlimited tickets, users, and email addresses. These are monthly prices; annual-billing rates are not published.
Does osTicket offer a free trial?
The pricing information lists a 30-day free trial, but it does not specify which hosted plans it covers, whether payment details are required, or what happens at trial end. Confirm those terms with osTicket before relying on trial access for a rollout.
How much does osTicket commercial support cost?
Premium Business commercial support is listed at $12,500 per year and Enterprise On-Call at $25,000 per year. The source identifies these as add-ons but does not spell out their response times or coverage terms, so check the support agreement before budgeting.