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The bottom line
Good channel coverage and automation, but check the caps and add-on costs before switching.
Trengo combines WhatsApp, email, social media, voice and live chat in a shared inbox, with AI agents, journeys, lead qualification and customer context. It also lists Shopify and WooCommerce integrations. Base is limited to three included users, a five-user maximum and 1,200 conversations a year; AI and automation are add-ons on that plan.
The annual-billing cards list Base at €119 per month, while Trengo’s FAQ gives its annual price as €149. Extra conversations and AI-surcharged conversations also cost more. Reddit reports include complaints about pricing changes, mobile glitches, slow replies and language issues, so we’d weigh the feature breadth against the cost and those user concerns.
Good fit if
- Teams consolidating customer channels
- Businesses qualifying inbound leads
- Support teams automating routine questions
Skip it if
- Teams needing high volumes on Base
- Buyers wanting predictable add-on costs
- Teams prioritizing consistently praised mobile apps
ScoresHow it rates
What works
- Combines WhatsApp, email, social, voice and live chat in one inbox.
- AI agents can handle repetitive questions and route conversations.
- Lead qualification can include booking discovery calls.
- Customer details appear alongside conversations.
- Integrations include Shopify and WooCommerce.
What doesn't
- Base includes three users and caps the team at five.
- Base includes 1,200 conversations per year.
- AI and automation are add-ons on Base.
- Annual Base pricing differs: €119 on cards and €149 in the FAQ.
- Reddit reports include pricing changes, mobile glitches, slow replies and language issues.
01What Trengo actually does
Trengo is a shared customer inbox for support, sales, and eCommerce teams. It brings WhatsApp, email, live chat, social media, and voice conversations into one place so teams can manage customer messages together instead of splitting them across channel-specific tools.
The product also adds AI agents and automated journeys. Trengo says its agents can answer repetitive questions around the clock and in any language, route conversations, and qualify sales leads. AI journeys guide customers or leads toward answers, while lead qualification can include booking discovery calls and keeping leads warm. Customer details appear alongside conversations, and integrations include Shopify and WooCommerce.
In short, Trengo combines messaging, team workflows, and automation. It is not just an inbox: the proposition is to handle routine support and early-stage sales in the same workspace. Whether that replaces existing tools depends on which channels, AI features, and integrations your team needs.
02Where Trengo is strong
Trengo’s clearest strength is channel coverage. Teams can bring WhatsApp, email, social media, live chat, and voice conversations into one shared inbox. That makes the product relevant for businesses whose customer messages are spread across several channels, rather than those looking only for email ticketing.
The AI and workflow features cover both support and sales tasks. Agents can handle repetitive questions, route conversations, and qualify leads; AI journeys can guide customers toward answers. Trengo also lists customer context alongside conversations, plus Shopify and WooCommerce integrations—useful when support teams need store information in the same workflow.
There are defined capacity tiers for teams that can estimate their conversation volume. The pricing material lists 1,200 conversations a year and three included users on Base, 6,000 conversations and 10 included users on Boost, and 18,000 conversations and 20 included users on Pro. Pro also lists advanced integrations and security, with live chat and phone support. Those published allowances make it easier to see when a team may outgrow a tier, even if the extra charges need close attention.
03Where it falls short
The main risk is cost creep. Base is listed at €119 per month on annual billing, but the FAQ gives its annual price as €149; its monthly rate is €199. Boost is €299 annually or €349 monthly, and Pro is €499 annually or €599 monthly. The pricing material does not resolve the Base discrepancy, so confirm the quote before switching.
Base includes three users, capped at five, and 1,200 conversations a year. Boost includes 10 users, capped at 100, and 6,000 conversations; Pro includes 20 users and 18,000 conversations. Extra conversations cost €15 per 100 yearly or €18 monthly. Extra users cost €25 or €30 yearly/monthly on Base and Boost, and €40 or €50 on Pro. AI-surcharged conversations add €0.25 yearly or €0.30 monthly each. AI and automation are add-ons on Base; AI Journeys for Base are listed at €588 yearly or €59 monthly.
There are also user complaints to weigh, not treat as established product-wide problems: one Reddit thread reports unexpected pricing changes and mobile-app glitches. A commenter on r/SocialMediaManagers says Trengo was slow and had trouble replying in the correct language.
04Trengo pricing: what you'll actually pay
Trengo’s listed annual-billing rates start at €119 per month for Base, but there’s a pricing-page conflict: the FAQ gives Base’s annual price as €149. The FAQ’s monthly rates are €199 for Base, €349 for Boost and €599 for Pro; annual-billing rates shown on the cards are €119, €299 and €499. Confirm Base’s annual rate before signing.
Base includes 3 users (maximum 5) and 1,200 conversations a year. Boost includes 10 users (maximum 100) and 6,000 conversations; Pro includes 20 users and 18,000 conversations. Enterprise pricing is custom. Extra conversations cost €18 per 100 monthly or €15 yearly. Extra users cost €30 monthly or €25 yearly on Base and Boost, and €50 or €40 on Pro. AI-surcharged conversations add €0.30 each monthly or €0.25 yearly. AI Journeys on Base, voice and WhatsApp broadcasting each cost €59 monthly or €588 yearly. WhatsApp template messages and voice calls can add usage charges. Budget for add-ons, not just the tier price.
05Switching to (or from) Trengo
Plan the move around the channels and workflows you need: Trengo’s shared inbox covers WhatsApp, email, social media, voice and live chat, and its integrations include Shopify and WooCommerce. The published material doesn’t say how much migration help Trengo provides, which historical data it imports, or what export options are available. Get those answers in writing before moving conversation history, customer details or automations.
The practical risk is fit and cost, not a documented migration hurdle: Base has a 1,200-conversation annual cap, while AI, voice and other usage can add charges. Check those limits against your current volumes before switching, and confirm how your team’s channels and lead qualification will work after the move. If you’re leaving, verify that you can export the records and fields you need before cancelling. The published sources contain no Reddit posts or comments, so we can’t attribute common reasons for leaving to Reddit users. The review brief flags add-on predictability and mobile-app consistency as concerns, but doesn’t provide user reports or migration details.
From the threadsWhat users say
The small Reddit sample is negative: posters raise concerns about unexpected pricing changes, mobile-app glitches, slow performance, and replies in the wrong language. These are individual reports, not evidence of how often the problems occur.
unexpected changes in pricing
why their mobile app keeps glitching
significant issues responding in the correct language
Questions people ask
What is Trengo?
Trengo is a shared customer inbox for support, sales, and eCommerce teams. It brings conversations from channels such as WhatsApp, email, social media, voice, and live chat into one place. Its AI agents are designed to handle repetitive questions, route conversations, and qualify sales leads.
Which channels can I manage in Trengo?
Trengo lists WhatsApp, email, social media, voice calls, and live chat as channels managed through its shared inbox. The product information also names Shopify and WooCommerce as integrations. The published information does not specify which social networks are supported or whether every channel is included on every plan.
What do Trengo’s AI features do, and are replies reliable across languages?
Trengo says its AI agents handle repetitive questions around the clock and in any language, while AI Journeys guide customers and leads toward answers. One Reddit poster reported that Trengo had the same issue as another tool with replying in the correct language. The available sources do not establish how common that problem is.
How much does Trengo cost?
The pricing information lists Base at €199 monthly or €119 per month on annual billing, Boost at €349 or €299, and Pro at €599 or €499. There is a pricing discrepancy: the FAQ lists Base’s annual price as €149, unlike the card’s €119. Enterprise pricing is not published and is custom.
What are Trengo’s plan limits and extra charges?
Base includes 3 users, with a 5-user maximum, and 1,200 conversations per year; Boost includes 10 users, up to 100, and 6,000 conversations; Pro includes 20 users and 18,000 conversations. Extra conversations cost €18 per 100 monthly or €15 yearly. AI-surcharged conversations cost €0.30 monthly or €0.25 yearly each.