We may earn a commission if you buy through links on this page. It never changes a score or a ranking. How we make money
Paid plans start at $19/mo.
Zendesk AI starts at $19 per agent per month on annual billing, but that entry-level Support Team plan does not list AI Agents. AI Agents begin with Suite Team at $55 per agent per month, billed annually. Monthly prices are selectable but unpublished, and Zendesk does not publish a price for Suite Enterprise + Copilot. The advertised starting price is not the price for teams buying AI automation.
01Every plan, line by line
| Plan | Billed annually | Billed monthly | Built for |
|---|---|---|---|
| Support Team | $19 | — | Teams needing core support essentials |
| Suite Team | $55 | — | Teams unifying channels and automating support |
| Suite Professional | $115 | — | Teams optimizing operations with advanced AI |
| Suite Enterprise + Copilot | — | Quote | Teams needing advanced security and governance |
02What the plan grid doesn't tell you
AI costs more
Support Team is $19 per agent monthly with annual billing, but AI Agents are listed starting with Suite Team at $55.
Monthly rates unpublished
Monthly billing is selectable, but the pricing page does not show monthly prices.
Enterprise price unpublished
Suite Enterprise + Copilot has no published price, so teams cannot compare its cost from the listed grid.
Per-agent billing
Listed prices are per agent per month. Your total depends on the number of agents, but no team-size estimate is provided.
03Which plan should you buy?
| If you are… | Get | Why |
|---|---|---|
| Teams needing core support | Support Team | At $19 per agent monthly with annual billing, it includes ticketing and analytics, but not listed AI Agents. |
| Teams buying AI Agents | Suite Team | At $55 per agent monthly with annual billing, it adds AI Agents, an AI Knowledge Base, and omnichannel routing. |
| Teams needing advanced AI | Suite Professional | At $115 per agent monthly with annual billing, it adds AI Admin Copilot, AI App Builder, skills-based routing, and an IVR phone tree. |
04Is Zendesk AI worth the money?
Zendesk has a clear step-up in listed AI features: AI Agents start with Suite Team at $55 per agent per month on annual billing, while the $19 Support Team plan covers core support. Suite Professional costs $115 and adds more AI and routing tools. That makes the entry price a poor guide for AI buyers. With monthly rates and the Enterprise price unpublished, teams should compare the features they need against a quote, not the lowest number on the grid.
Zendesk AI pricing FAQ
How much does Zendesk AI cost?
The listed starting price is $19 per agent per month with annual billing for Support Team. That plan does not list AI Agents. Suite Team, the first plan listing AI Agents, costs $55 per agent per month when paid yearly. Monthly prices are not published.
Which Zendesk plan includes AI Agents?
Suite Team is the first listed plan to include AI Agents. It costs $55 per agent per month with annual billing and also lists an AI Knowledge Base, omnichannel routing, messaging, and live chat. Support Team costs $19 but does not list AI Agents.
Does Zendesk offer monthly billing?
Monthly billing is selectable, according to the pricing information, but the monthly prices are not shown. The listed prices—$19 for Support Team, $55 for Suite Team, and $115 for Suite Professional—are per agent per month when paid yearly.
Is there a free trial, and how much is Enterprise?
The pricing information does not list a free plan or publish a free-trial term. It also gives no price for Suite Enterprise + Copilot. That plan lists advanced security and governance features, including AI Intelligent Triage, AI Auto Assist, a sandbox, and custom agent roles.