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Paid plans start at $19/mo.
Freshdesk starts at $19 per agent per month on annual billing, according to pricing details checked November 6, 2026. Growth, Pro and Enterprise cost $19, $55 and $89 per agent per month, respectively; monthly-billing prices are not listed. Each plan includes 500 AI Agent sessions, and the 14-day free trial does not remove the need to check add-on costs. The main budget risks are extra AI sessions, Copilot, usage-based tools and day passes.
01Every plan, line by line
| Plan | Billed annually | Billed monthly | Built for |
|---|---|---|---|
| Growth | $19 | — | Teams starting with AI-powered email support |
| Pro | $55 | — | Teams scaling AI and helpdesk features |
| Enterprise | $89 | — | Teams needing enterprise service controls |
Add-ons and overages
- Additional AI Agent sessions: $49 per 100 sessions
- Freddy AI Copilot: $29 per agent per month (Pro and Enterprise)
- Day passes: $2 each on Growth, $7 each on Pro, $12 each on Enterprise
- Connector app tasks: $80 per 5,000 tasks
- MCP actions: $15 per 1,000 actions
02What the plan grid doesn't tell you
AI session overages
Each plan includes 500 AI Agent sessions. Additional sessions cost $49 per 100.
Copilot add-on
Freddy AI Copilot costs $29 per agent per month on Pro and Enterprise.
Day passes
Day passes cost $2 on Growth, $7 on Pro and $12 on Enterprise.
Usage-based connections
Connector app tasks cost $80 per 5,000; MCP actions cost $15 per 1,000.
03Which plan should you buy?
| If you are… | Get | Why |
|---|---|---|
| Teams starting with AI email | Growth | It includes AI Agent sessions, ticketing, a shared inbox, customer portal, knowledge base and analytics. |
| Teams scaling helpdesk features | Pro | It adds multilingual support, custom dashboards, intelligent routing and 5,000 collaborators. |
| Teams needing service controls | Enterprise | It includes AI Insights, skill-based routing, sandbox and audit logs, plus 5,000 collaborators. |
04Is Freshdesk worth the money?
Freshdesk’s listed prices buy a recognizable help-desk core: shared inbox, ticketing and reporting at Growth, with routing and additional controls on higher plans. But we can’t call it cheaper than the category from the published prices, and the 500 AI Agent sessions may not cover heavier use. Add session top-ups, Copilot or usage-based tools to the quote before comparing vendors. Monthly-billing prices and renewal terms are not published on the vendor's site.
Freshdesk pricing FAQ
Is Freshworks an Indian company?
The pricing information we reviewed does not state Freshworks’ country of origin, so we can’t verify that from this source. It identifies Freshdesk as customer service software, but corporate location is separate from product pricing.
How much does a help desk cost per user?
For Freshdesk, listed annual-billing prices are $19 per agent monthly for Growth, $55 for Pro and $89 for Enterprise. The pricing details do not list monthly-billing prices. Other help-desk vendors’ prices are not covered here.
What is the Freshservice ticketing system?
The published Freshdesk product details do not define Freshservice, so we can’t give a reliable product description from this source. This page covers Freshdesk, which is described as AI-powered customer service software for managing and resolving support requests.
Are Freshworks and Freshdesk the same?
The published details describe Freshdesk as customer service software, but do not explain its relationship to Freshworks. We can identify the product covered here, but can’t establish the company relationship from the pricing information alone.