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Paid plans start at $25/mo.
Hiver starts at $25 per user/month with annual billing, or $35 month to month, and has no free plan. Growth, Pro and Elite cost $25/$55/$85 per user/month annually, or $35/$65/$95 month to month. Every plan starts at two seats, so the lowest listed Growth setup is a $50 monthly equivalent with annual billing or $70 month to month. A 7-day trial is available. Voice costs extra at $30 per voice seat/month.
01Every plan, line by line
| Plan | Billed annually | Billed monthly | Built for |
|---|---|---|---|
| Growth | $25 | $35 | Teams starting with omnichannel support |
| Pro | $55 | $65 | Teams needing advanced support workflows |
| Elite | $85 | $95 | Teams needing advanced AI and controls |
Add-ons and overages
- Voice: $30 per voice seat/month, including 1,000 pooled minutes per voice seat/month; extra usage is $0.03 per minute.
- All plans start at 2 seats; seats can increase to 5, then in increments of 5.
What a team pays per month
| Plan | 1 seat | 5 seats | 10 seats | 25 seats |
|---|---|---|---|---|
| Growth | $25 | $125 | $250 | $625 |
| Pro | $55 | $275 | $550 | $1,375 |
| Elite | $85 | $425 | $850 | $2,125 |
02What the plan grid doesn't tell you
Annual billing changes the price
The listed annual rates are $10 less per user/month than monthly billing on each plan: Growth $25 vs. $35, Pro $55 vs. $65, Elite $85 vs. $95.
Two-seat minimum
All plans start at two seats. That makes the lowest Growth setup a $50 monthly equivalent with annual billing or $70 month to month.
Voice is an add-on
Voice costs $30 per voice seat/month and includes 1,000 pooled minutes per voice seat/month. Extra usage costs $0.03 per minute.
Seat increases have set steps
Plans start at two seats, can increase to five, and then increase in increments of five.
03Which plan should you buy?
| If you are… | Get | Why |
|---|---|---|
| Teams starting with omnichannel support | Growth | It includes shared inbox and ticketing, email, chat, self-service, AI Agents, AI Copilot and rule-based automations. |
| Teams needing advanced workflows | Pro | It adds a customer portal, Slack channel, SLAs, CSAT surveys, advanced analytics, premium integrations and API access. |
| Teams needing more AI and controls | Elite | It adds AI QA, AI Insights, Customer Intelligence, skill-based routing, Custom Objects, SSO, HIPAA-compliant handling and custom roles. |
04Is Hiver worth the money?
Hiver can justify a higher per-seat bill for teams that need requests, AI and workflows across channels: Growth already includes AI Agents and AI Copilot, while Pro and Elite add more workflow, analytics and control features. But the floor is two seats, and voice is a separate charge. Compared with a simpler shared-inbox tool, the question is whether your team will use those capabilities; the listed prices alone do not establish savings.
Hiver pricing FAQ
What is the cheapest Hiver plan?
Growth is the entry plan at $25 per user/month with annual billing or $35 month to month. Hiver requires at least two seats, making the listed two-seat monthly equivalent $50 with annual billing or $70 month to month. Prices are per user.
Does Hiver offer a free plan or trial?
Hiver has no free plan. Its pricing information lists a 7-day trial. The published pricing details do not specify whether the trial requires payment information or what happens when it ends, so confirm those terms with Hiver before signing up.
How much does Hiver voice cost?
Voice is an add-on at $30 per voice seat/month. It includes 1,000 pooled minutes per voice seat/month, and extra usage costs $0.03 per minute. The listed plan prices do not include voice, so account for the add-on if your team needs phone support.
Which Hiver plans include AI features?
Growth lists AI Agents and AI Copilot. Pro includes everything in Growth, and Elite includes everything in Pro plus AI QA, AI Insights and Customer Intelligence. The pricing details do not break out separate charges for these listed features.