Category · 21 tools · 6 comparisons
IT service management software
Tools for managing IT service desks, requests, incidents, and operational workflows.
Our ranked shortlist: the best IT service management software →
At a glance
- Tools tracked
- 21
- Entry plans
- $9.45–$83,333.33/mo
- Typical entry plan
- $39.99/mo
- Free plan
- 5 of 21
- Cheapest paid
- Opsgenie, $9.45/mo
- Best value score
- ServiceDesk Plus, 8/10
Every tool we cover
Price tracker →| Tool | Score | From | Top listed plan | Free plan | Trial | Pages |
|---|---|---|---|---|---|---|
 RootlyRootly | 8.0 | $20/mo | $20/mo | No | 2 weeks | ReviewPricing |
 FreshserviceFreshservice | 7.6 | $19/mo | $99/mo | No | 14 days | ReviewPricingAlternatives |
 Incident IQIncident IQ | 7.4 | Custom* | — | No | — | Review |
 HaloITSMHaloITSM | 7.3 | $83,333.33/mo* | $83,333.33/mo | No | 30 days | ReviewPricing |
 GLPIGLPI | 7.2 | €19/mo | €4,500/mo | No | 45 days | ReviewPricingAlternatives |
 AteraAtera | 6.8 | $129/mo* | $219/mo | No | 30 days | ReviewPricingAlternatives |
 xMattersxMatters | 6.8 | Free* | — | Yes | — | ReviewAlternatives |
 iTopiTop | 6.5 | Free* | — | Yes | — | ReviewAlternatives |
 ServiceDesk PlusServiceDesk Plus | 6.4 | $10/mo* | $27/mo | Yes | — | ReviewPricing |
 ConnectWise PSAConnectWise PSA | 6.3 | Custom* | — | No | — | Review |
 HaloPSAHaloPSA | 6.2 | $83,333.33/mo* | $83,333.33/mo | No | 30 days | ReviewPricingAlternatives |
 Genuity IT Management SoftwareGenuity IT Management Software | 6.2 | $39.99/mo | $99.99/mo | Yes | 30 days | Review |
 TOPdeskTOPdesk | 6.2 | Custom* | — | No | — | ReviewAlternatives |
 SyncroSyncro | 6.0 | $129/mo | $179/mo | No | 14 days | ReviewPricing |
 TeamDynamixTeamDynamix | 5.9 | Custom* | — | No | — | Review |
 SysAidSysAid | 5.8 | $59/mo | $59/mo | No | — | ReviewPricingAlternatives |
 SuperOpsSuperOps | 5.8 | Custom* | — | No | — | Review |
 Track-It!Track-It! | 5.4 | Custom* | — | No | 30 days | Review |
 OpsgenieOpsgenie | 5.2 | $9.45/mo | $31.90/mo | Yes | — | ReviewPricingAlternatives |
 Ivanti Neurons for ITSMIvanti Neurons for ITSM | 4.3 | Custom* | — | No | — | ReviewAlternatives |
 BMC Helix ITSMBMC Helix ITSM | 2.5 | Custom* | — | No | — | Review |
* Lower confidence: the vendor's pricing page couldn't be read directly or didn't list every price, so the figure was compiled from other public sources and may be incomplete. Check the vendor's page before you buy.
Head-to-head
Highest scored
RootlyRootly
A capable, flexible incident platform; budget carefully for On-Call and custom-priced AI SRE.
FreshserviceFreshservice
A practical ITSM option from $19 per agent/month annually, with caveats around AI and support.
Incident IQIncident IQ
A capable K–12 operations hub, with custom pricing and some reported setup and workflow quirks.
IT service management software: quick answers
How much does IT service management software cost?
Paid plans for the 21 IT service management tools we track start between $9.45 and $83,333.33 a month, and the typical entry plan is about $39.99 a month. 5 of them have a free plan. Incident IQ, ConnectWise PSA, TOPdesk, TeamDynamix, SuperOps, Track-It!, Ivanti Neurons for ITSM and BMC Helix ITSM don't publish a starting price. Prices are the vendors' own, checked Nov 7, 2026; most quote the per-month price when billed annually.
Which IT service management tool is the cheapest?
Opsgenie has the lowest paid entry plan at $9.45 a month, followed by ServiceDesk Plus at $10. If you can live with limits, xMatters, iTop, ServiceDesk Plus and Genuity IT Management Software have a free plan.
Which IT service management tools have a free plan?
xMatters, iTop, ServiceDesk Plus, Genuity IT Management Software and Opsgenie have a free plan. Rootly, Freshservice, HaloITSM, GLPI and Atera offer a free trial instead. Free plans are usually capped on usage, seats or features; each review lists the limits.
Which IT service management tool scores highest in our reviews?
Rootly scores highest at 8.0/10. A capable, flexible incident platform; budget carefully for On-Call and custom-priced AI SRE. On value for money alone, ServiceDesk Plus rates best (8/10).