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It's a split decision.
Choose Atera if internal IT is the priority: its IT Department plans combine RMM, ticketing, patching and asset tools, with a 30-day trial. Choose Syncro for an MSP-focused RMM/PSA bundle with ticketing, billing, invoicing and Microsoft 365 security; its trial is 14 days. Both start at $129 on annual billing, but Atera charges per technician and Syncro per user, so the same headline price does not guarantee the same seat cost. Neither offers a free plan.
01Side by side
| Atera | Syncro | |
|---|---|---|
| Starting price | From $129/technician/month annually; $139 monthly. | $129/user/month annually; $159 month-to-month (Core). |
| Free plan | No free plan; 30-day trial. | No free plan; 14-day trial. |
| Best for | Internal IT teams needing RMM and service-desk tools. | MSPs wanting bundled RMM, PSA, billing and security. |
| Core strength | RMM, ticketing, patching, asset management and AI agents. | RMM/PSA, endpoint tools, M365 security and AI ticket workflows. |
| Learning curve (review ease-of-use score) | 6.5 | 6 |
| Integrations and data limits | File-transfer caps vary by plan; integration breadth unpublished. | Backup is $1.90/user/month; file-transfer limits unpublished. |
| Team/seat costs | Per technician; MSP tiers run $129–$209 annually. | Per user; Core $129 and Team $179 annually. |
| Support (review score) | 5 | 5 |
Atera Choose Atera if
- Choose Atera if you manage internal IT and want IT Department plans.
- Choose Atera if a 30-day trial matters.
- Choose Atera if per-technician billing fits your staffing model.
Syncro Choose Syncro if
- Choose Syncro if you need an MSP-focused RMM/PSA bundle.
- Choose Syncro if Microsoft 365 security and identity tools matter.
- Choose Syncro if per-user pricing fits your team.
02Pricing compared
Both products list a $129 annual-billing starting price, but the billing units differ: Atera charges per technician, while Syncro charges per user. Atera’s $129 plan is Pro for MSPs; its Professional plan for IT departments is $149 per technician/month annually, or $169 month to month. Syncro Core is $129 per user/month annually, or $159 month to month. Syncro Team costs $179 annually or $209 month to month. Atera’s higher MSP tiers include Growth at $159 and Power at $209 per technician/month annually. Neither product has a free plan. Atera offers a 30-day trial; Syncro offers 14 days. Some costs are extra: Atera lists Network Discovery at $29 per technician/month, while Syncro lists Microsoft 365 Cloud Backup at $1.90 per user/month. Atera’s Robin AI add-on price is not published.
03Features and depth
Atera’s range makes it a reasonable fit for internal IT teams: its IT Department plans combine RMM, ticketing, patch management and asset management, and list unlimited endpoints. Plan limits vary. Professional includes two concurrent Splashtop sessions and one custom support address; Expert adds unlimited concurrent Splashtop sessions and up to five custom asset types. Enterprise pricing is by quote.
Syncro packages RMM and PSA together, with ticketing, billing, invoicing, user portals and remote access. Core and Team both list unlimited managed endpoints; Team adds Microsoft 365 security and identity management. Syncro also lists endpoint scripting and remediation, patch scheduling, and tools for identity security and MFA resets.
The AI offerings differ. Atera describes Robin as resolving device and cloud issues, but its add-on price is not published. Syncro lists AI ticket summaries, triage and dispatch; those capabilities are free through January 2027. Automated Triage & Dispatch becomes usage-based after that, with monthly free credits and approval required for overages.
04Ease of use and learning curve
Neither product’s published information gives a setup time or a detailed learning curve, so we can’t call one definitively easier to adopt. Our review scores put Atera’s ease-of-use score at 6.5 and Syncro’s at 6. Syncro’s review summary flags reported UI and support issues; that is a caution, not proof that every team will run into them.
Atera has more published plan-specific limits to check, including remote-session counts, file-transfer caps and asset-type limits. Syncro has two listed plans, but your choice depends on whether you need Team’s Microsoft 365 security features. Compare the seat definitions, needed integrations and plan caps before moving technicians or endpoints over.
Questions people ask
Is Atera cheaper than Syncro?
Both start at $129 per month with annual billing, but that figure is per technician for Atera’s MSP Pro plan and per user for Syncro Core. Atera’s IT Department entry plan is $149 per technician/month annually. Seat counts and team type matter more than the shared starting price.
Which is better for an internal IT department?
Atera is the closer fit based on its dedicated IT Department plans, which combine RMM, ticketing, patching and asset tools. Syncro also serves IT departments, but its listed plans are framed for MSPs, and Team is the tier that includes Microsoft 365 security and identity management.
Does Syncro include Microsoft 365 security?
Syncro lists Microsoft 365 security and identity management in its Team plan, not Core. Microsoft 365 Cloud Backup is a separate listed add-on at $1.90 per user/month. Atera’s provided feature and pricing information does not list an equivalent Microsoft 365 security bundle.
Do Atera and Syncro offer free trials?
Yes. Atera lists a 30-day free trial, while Syncro lists a 14-day trial. Neither product offers a free plan. Check the vendor’s terms before signing up, since the published pricing information does not specify trial restrictions or what happens when a trial ends.