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Opsgenie is listed from $9.45 with a free plan, but the bigger question is whether to stay in Atlassian’s orbit. Reddit users report that Opsgenie functionality moved into Jira Service Management, while others describe migration concerns and reconnecting integrations. The alternatives covered here are mostly IT service-management tools, not verified substitutes for Opsgenie’s on-call alerting. If paging and escalation schedules are the requirement, confirm those capabilities and migration paths before choosing from this list.
01Why people leave Opsgenie
The product’s future feels unclear
Reddit users describe Opsgenie as being moved into Jira Service Management, leaving teams unsure whether to migrate within Atlassian or switch tools.
You don’t want Jira Service Management
Some Reddit users object to moving their workflow into Atlassian’s service desk, even as others report an automatic migration.
Migration may require manual fixes
One Reddit commenter said alert webhook endpoints stayed the same, but Slack or Teams connections and some other features needed manual attention.
02The alternatives, ranked by fit
- IT and employee service
FreshserviceFreshserviceFreshservice is the clearest fit here if your Opsgenie exit is part of a broader move to IT and employee service workflows. The listed use cases include replacing shared-mailbox help desks and supporting onboarding. Its pricing starts at $19 per agent per month when billed annually, giving you a public starting point; the available details don’t establish parity for on-call alerting.
Trade-off: It is an ITSM option, not a confirmed paging replacement; AI and support have caveats.
7.6/10from
$19/mo - Budget IT service desk
ServiceDesk PlusServiceDesk PlusServiceDesk Plus suits budget-conscious IT teams that want a service desk rather than a like-for-like paging tool. The listing gives it a $10 starting price and a free plan, and names on-premises hosting as an option. That may make it worth evaluating if cost or hosting is driving the change, but verify alerting and escalation requirements directly.
Trade-off: Usability and support complaints make a careful evaluation essential.
6.4/10from
$10/mofree plan - Tickets and inventory
GLPIGLPIGLPI is a better fit when the replacement project includes ticketing and inventory, not just on-call alerts. The listed capabilities include CMDB and asset tools, and the product is described as open source. Pricing starts at $19, but the listing warns that cloud minimums need checking and self-hosted use can mean setup work.
Trade-off: Expect setup work, and check cloud minimums before budgeting.
7.2/10from
€19/mo - Consolidated service workflows
HaloPSAHaloPSAHaloPSA is worth considering if you’re an MSP or want to consolidate broad service workflows rather than replace paging alone. The listing positions it for teams needing broad PSA features and large organizations considering unlimited licences. There is no published starting price in the published details, so get a quote and confirm the workflow and alerting fit before committing.
Trade-off: Pricing is not published, and setup commitment deserves scrutiny.
6.2/10from
$83,333.33/mo - Services beyond IT
TeamDynamixTeamDynamixTeamDynamix fits organizations trying to centralize services beyond IT while adding project and asset management. Its listed use cases also include no-code workflow automation, which may help if the Opsgenie decision is part of a wider operations redesign. Pricing is not published on the vendor's site, so the total cost needs direct verification.
Trade-off: Pricing is opaque, and user reports are mixed.
5.9/10from
Custom - Internal IT and RMM
AteraAteraAtera is a possible fit if your team is moving from alerting toward an all-in-one internal IT or RMM setup. The listing names internal IT teams, MSPs pricing per technician, and teams needing unlimited listed endpoints as its target users. It starts at $129, but the published details don’t confirm it replaces Opsgenie’s paging and escalation functions.
Trade-off: Check the pricing and ticketing caveats, and verify paging needs separately.
6.8/10from
$129/mo
03Side by side
| Tool | Score | From | Free plan | Best for |
|---|---|---|---|---|
 Opsgenie Opsgenie (current) | 5.2 | $9.45/mo | Yes | Teams already using Atlassian products |
| Freshservice Freshservice | 7.6 | $19/mo | No | Teams replacing shared-mailbox help desks |
| ServiceDesk Plus ServiceDesk Plus | 6.4 | $10/mo | Yes | Budget-conscious IT service desks |
| GLPI GLPI | 7.2 | €19/mo | No | IT teams combining tickets and inventory |
| HaloPSA HaloPSA | 6.2 | $83,333.33/mo | No | MSPs consolidating service workflows |
| TeamDynamix TeamDynamix | 5.9 | Custom | No | Organizations centralizing services beyond IT |
| Atera Atera | 6.8 | $129/mo | No | Internal IT teams wanting an all-in-one RMM |
Questions people ask
Is Opsgenie being shut down?
The Reddit threads we read describe the change differently. Some commenters say Opsgenie functionality moved into Jira Service Management and Compass, and one says their organization migrated automatically. Those posts are user reports, not an official product notice; check Atlassian’s current migration information before making a decision.
Will my Opsgenie integrations keep working?
One Reddit commenter reported that incoming alert webhook endpoints did not change after migration, but Slack or Teams connections and some unused features needed manual attention. That account doesn’t establish what will happen to every setup, so inventory integrations and confirm their status before switching or migrating.
Which alternative is closest to Opsgenie?
The options on this page are primarily ITSM, PSA, or RMM products. The published details don’t establish that any is a direct replacement for Opsgenie’s on-call alerting. If paging, schedules, and escalations are essential, verify each requirement with the vendor before treating a service desk as a substitute.