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Paid plans start at $59/mo.
SysAid’s listed entry price is $59 per agent per month on annual billing for Professional. The pricing page does not publish a monthly-billing rate, and Enterprise is custom-priced, starting at 20 agents. Professional also has defined limits: 250 managed assets, 100K Workato credits, and two years of storage retention. Prices for sandbox, private AWS, extra integration credits, and asset packs are not published, so check those costs before estimating your total.
01Every plan, line by line
| Plan | Billed annually | Billed monthly | Built for |
|---|---|---|---|
| Professional | $59 | — | IT teams needing AI-native service management |
| Enterprise | — | Quote | IT teams needing customization and testing |
Add-ons and overages
- Sandbox environment (price not published)
- Private AWS instance (price not published)
- Additional Workato integration credit packs (price not published)
- Additional asset packs (price not published)
02What the plan grid doesn't tell you
Monthly rate not published
The $59 Professional price is for annual billing. SysAid does not publish a monthly-billing price, so the cost of month-to-month service is unclear.
Enterprise has a minimum
Enterprise uses custom pricing and starts at 20 agents. Its per-agent price is not published.
Add-on prices are missing
Prices are not published for sandbox environments, private AWS instances, extra Workato credits, or additional asset packs.
Professional has plan limits
Professional includes 250 managed assets, 100K Workato credits, and two years of storage retention. Check whether those limits fit your needs.
03Which plan should you buy?
| If you are… | Get | Why |
|---|---|---|
| AI-native IT teams | Professional | The pricing page lists it at $59 per agent per month with annual billing and includes 250 managed assets. |
| Teams needing customization | Enterprise | SysAid positions Enterprise for customization and testing; it includes a sandbox and starts at 20 agents. |
| Teams needing a sandbox | Enterprise | Enterprise includes one sandbox environment. The pricing page does not publish a separate sandbox price. |
04Is SysAid worth the money?
SysAid is worth pricing out if its AI-focused ITSM approach and published Professional limits fit your support operation. The starting rate is clear, but the annual-billing requirement, unpublished monthly rate, Enterprise minimum, and unpriced add-ons make total cost harder to pin down. At $59 per agent per month, costs also scale with seat count. The review verdict is that mixed user reports merit caution, so confirm pricing and plan fit before committing.
SysAid pricing FAQ
How much does SysAid cost?
The pricing page lists Professional at $59 per agent per month when billed annually. Enterprise has custom pricing and starts at 20 agents. SysAid does not publish an Enterprise per-agent rate, so teams need a quote to compare its cost with Professional.
Does SysAid offer monthly billing?
The pricing page lists Professional at $59 per agent per month with annual billing. It does not publish a monthly-billing price. We would not treat the annual rate as a month-to-month quote; ask SysAid whether monthly billing is available and what it costs.
Are SysAid add-ons included in the plan price?
The pricing information lists sandbox environments, private AWS instances, extra Workato integration credit packs, and additional asset packs as add-ons, but does not publish their prices. Enterprise includes one sandbox environment. Confirm which items your quote includes before comparing totals.
Does SysAid have a free plan or trial?
The published pricing information lists no free plan, and trial availability is not published. That does not confirm whether a trial can be arranged. Ask SysAid directly about trial access, duration, and any limits before treating it as part of your evaluation.