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Paid plans start at $20/mo.
Rootly lists Incident Response and On-Call at $20 per user per month, with a two-week free trial and no free plan. The pricing page says products are additive, so adding On-Call to Incident Response adds another $20 per user per month. AI SRE requires Incident Response, but its price is not published. Annual rates are also not published, and Enterprise pricing is custom. Budget beyond the base price before choosing a plan.
01Every plan, line by line
| Plan | Billed annually | Billed monthly | Built for |
|---|---|---|---|
| Incident Response | — | $20 | Teams managing incidents in chat |
| On-Call | — | $20 | Teams routing alerts and paging responders |
| AI SRE | — | Quote | Teams automating incident investigation and fixes |
| Enterprise | — | Quote | Organizations needing enterprise controls |
Add-ons and overages
- On-Call: $20 per user per month when added to Incident Response
- AI SRE: additional product; price not published and requires Incident Response
- Startup program: eligible startups may get up to 50% off; companies under 25 employees pay what they can, starting at $1; billing unit not stated
What a team pays per month
| Plan | 1 seat | 5 seats | 10 seats | 25 seats |
|---|---|---|---|---|
| Incident Response | $20 | $100 | $200 | $500 |
| On-Call | $20 | $100 | $200 | $500 |
02What the plan grid doesn't tell you
On-Call adds another $20
When added to Incident Response, On-Call costs $20 per user per month. Rootly says product prices are additive.
AI SRE price is unpublished
AI SRE requires Incident Response, but Rootly does not publish its price. Ask for a quote before budgeting for it.
No annual rates listed
The pricing page lists monthly per-user prices but does not publish annual billing rates, so annual savings are unknown.
Startup discount has conditions
Eligible startups may get up to 50% off. Companies under 25 employees pay what they can, starting at $1; the billing unit is not stated.
03Which plan should you buy?
| If you are… | Get | Why |
|---|---|---|
| Teams managing incidents in chat | Incident Response | It costs $20 per user per month and includes workflows, retrospectives, insights, and one external and one internal status page. |
| Teams routing alerts and paging responders | On-Call | It costs $20 per user per month and includes 20 schedules and escalation policies, one live call-routing number, and paging in Slack and Teams. |
| Teams automating investigations and fixes | AI SRE | It includes probable root cause with evidence, remediation steps, and draft PRs. It requires Incident Response and has custom, unpublished pricing. |
04Is Rootly worth the money?
Rootly’s $20-per-user starting price is straightforward, but it does not tell the full cost for teams that need both incident management and paging: the pricing page says products are additive, and On-Call adds another $20 per user per month. AI SRE also requires Incident Response and has no published price. The platform may suit teams that want incident workflows, on-call, and post-incident work together, but custom pricing and unpublished annual rates make total-cost comparisons harder.
Rootly pricing FAQ
How much does Rootly cost?
Rootly lists Incident Response and On-Call at $20 per user per month. AI SRE and Enterprise have custom pricing, which Rootly does not publish. The pricing page also says products are additive, so the starting price may not cover every product your team needs.
Does Rootly have a free plan or free trial?
Rootly does not list a free plan. The pricing information says it offers a two-week free trial. It does not specify the trial’s plan coverage or whether payment details are required, so confirm those terms with Rootly.
Does Rootly charge extra for On-Call?
The On-Call plan is listed at $20 per user per month. Rootly also lists On-Call as a $20-per-user-per-month add-on to Incident Response and says product prices are additive. Check with Rootly whether the configuration you need is available as a standalone purchase.
How much does Rootly Enterprise cost?
Enterprise pricing is custom, and Rootly does not publish a starting price. The listed Enterprise features include custom volume pricing, unlimited schedules, SCIM, audit logs, a dedicated success team, and priority 24/7 support. Contact Rootly for a quote based on your requirements.