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Paid plans start at $19/mo.
Freshservice starts at $19 per agent per month on annual billing, according to its pricing page. Growth is $49 and Pro is $99; Enterprise pricing is custom. The listed rates are for annual billing, while monthly rates are not published, so the month-to-month cost is unclear. There’s a 14-day free trial, but no free plan. Budget separately for Freddy AI Copilot, extra occasional-agent passes and asset units, whose price is not published.
01Every plan, line by line
| Plan | Billed annually | Billed monthly | Built for |
|---|---|---|---|
| Starter | $19 | — | Teams needing core service desk tools |
| Growth | $49 | — | Teams adding service workflows |
| Pro | $99 | — | Teams needing broader ITSM capabilities |
| Enterprise | — | Quote | Organizations needing advanced controls |
Add-ons and overages
- Freddy AI Copilot: $29 per agent / month
- Occasional-agent Day Passes: 3 included at sign-up; additional passes start at $3
- IT Asset Management Asset Units: sold in packs of 500; price not published
02What the plan grid doesn't tell you
Monthly billing rates
The listed prices apply to annual billing. Freshservice does not publish monthly-billed rates, so the cost of paying month to month is unclear.
Freddy AI Copilot
Copilot is an add-on at $29 per agent per month, separate from the listed plan prices.
Extra agent passes
Three occasional-agent Day Passes are included at sign-up. Additional passes start at $3 each.
Asset unit pricing
IT Asset Management Asset Units are sold in packs of 500, but the price is not published.
03Which plan should you buy?
| If you are… | Get | Why |
|---|---|---|
| Teams needing core service desk tools | Starter | At $19 per agent/month annually, it includes incident, knowledge and task management plus a support portal and channels. |
| Teams adding service workflows | Growth | At $49 per agent/month annually, it adds a service catalog, SLA management, on-call and cloud management. |
| Teams needing broader ITSM | Pro | At $99 per agent/month annually, it adds problem, change and release management, workload management and employee journeys. |
04Is Freshservice worth the money?
Freshservice is worth considering if your team needs a service desk with a clear annual entry price and a plan ladder that adds workflow and ITSM capabilities. Starter begins at $19 per agent/month; Growth and Pro cost more as their included tools expand. But the published grid leaves budget questions: monthly rates and asset-unit prices are unavailable, Copilot costs extra, and Enterprise is custom-priced. Compare the total, not just the starting rate.
Freshservice pricing FAQ
How much does Freshservice cost per agent?
The pricing page lists annual-billing rates of $19 per agent/month for Starter, $49 for Growth and $99 for Pro. Enterprise pricing is custom. Freshservice does not publish monthly-billed rates, so these figures do not show the cost of paying month to month.
Does Freshservice offer monthly billing?
The published rates are per agent per month when billed annually. Monthly-billed prices are not published, so we can’t confirm what each plan costs on a month-to-month basis. Ask Freshservice for a quote if annual billing does not fit your budget.
Does Freshservice have a free trial or free plan?
Freshservice lists a 14-day free trial and no free plan. The available pricing information does not specify trial restrictions or what happens to your configuration after the trial, so confirm those terms with Freshservice before signing up.
Is Freddy AI included in Freshservice plans?
Freddy AI Copilot is listed as an add-on at $29 per agent/month. Enterprise includes Freddy AI Agent (Classic) with 1,200 sessions per license per year. The pricing details do not list Copilot as included in the other plans.