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Most buyers should pick Syncro.
Choose Syncro if you want published per-user pricing and an all-in-one RMM, PSA, and security bundle: Core is $129 per user/month annually ($159 month-to-month), and Team is $179 ($209 month-to-month). It has a 14-day trial, but no free plan. Choose ConnectWise PSA for tickets, projects, billing, and queue automation within a broader MSP platform; its Essentials and Pro prices are quote-only. ConnectWise’s seat costs and trial terms are not published, so compare a written quote before switching.
01Side by side
| ConnectWise PSA | Syncro | |
|---|---|---|
| Starting price | Custom quote; starting price not published | From $129/user/month annually; $159 month-to-month |
| Free plan | No free plan listed | No free plan; 14-day trial |
| Best for | MSPs focused on PSA tickets, projects, and billing | MSPs combining RMM, PSA, and security |
| Core strength | PSA workflows with service-queue automation | Unified endpoint management, PSA, and security |
| Learning curve | Not published | Not published |
| Integrations/data | Shared ticket context across endpoint, threat, and recovery data | Endpoint management plus Microsoft 365 security and identity |
| Team/seat costs | Seat pricing and billing terms not published | $129–$179/user/month annually; $159–$209 monthly |
| Support | Support terms not published | 24/5 live support included |
ConnectWise PSA Choose ConnectWise PSA if
- Choose ConnectWise PSA if tickets, projects, and billing need one PSA workflow.
- Choose ConnectWise PSA if queue automation and ticket triage are priorities.
- Choose ConnectWise PSA if its shared endpoint, threat, and recovery context fits your stack.
Syncro Choose Syncro if
- Choose Syncro if you want published per-user pricing before requesting a quote.
- Choose Syncro if you need RMM and PSA with unlimited managed endpoints.
- Choose Syncro if Microsoft 365 security and identity management belong in the same platform.
02Pricing compared
Syncro is the easier price to evaluate: its pricing page lists Core at $129 per user/month with annual billing or $159 month-to-month. Team is $179 annually or $209 month-to-month. Both plans include RMM and PSA, unlimited managed endpoints, and AI capabilities free through January 2027. Syncro also offers a 14-day trial, but no free plan.
ConnectWise PSA has Essentials and Pro tiers, but the pricing page does not publish prices or monthly versus annual terms. Buyers need a custom quote, and seat costs and trial terms are not published. Syncro lists Microsoft 365 Cloud Backup at $1.90 per user/month as an add-on. Automated Triage & Dispatch becomes usage-based after January 2027, with monthly free credits and approval required for overages. Get a written ConnectWise quote before comparing total costs.
03Features and depth
ConnectWise PSA centers on service tickets, projects, billing, and routine work. Its platform-native AI agents are designed to work the service queue, automate routine tasks, and triage and dispatch tickets around the clock. ConnectWise also says agents can draw on endpoint, threat, and recovery data for context. That breadth may suit teams that want PSA workflows tied to a broader MSP platform, but validate the ticket automation against your queue before switching.
Syncro combines RMM, PSA, and security features. Its plans include endpoint monitoring, inventory, scripting, remediation, patch management, ticketing, billing, invoicing, user portals, and remote access. Team adds Microsoft 365 security and identity management; Syncro also lists AI ticket summaries, triage, and skill- and availability-based dispatch. Both products cover ticket workflows and automation. Syncro publishes more detail about its bundled endpoint tools, while ConnectWise emphasizes PSA workflows and shared platform data.
04Ease of use and learning curve
Neither source provides a detailed onboarding timeline or a published measure of learning effort, so we would not assume either product is easier to roll out. Our review scores put ConnectWise at 5.5 for ease of use and Syncro at 6, but those scores are not a substitute for evaluating your own workflows.
Syncro's review summary flags reported UI and support issues. For ConnectWise, the review notes broad MSP workflow coverage but advises validating ticket automation. Before switching, map a typical ticket from intake through dispatch and billing, then check how each product handles your team’s process.
Questions people ask
Which is cheaper, ConnectWise PSA or Syncro?
Syncro publishes prices: Core starts at $129 per user/month with annual billing, or $159 month-to-month. ConnectWise PSA’s Essentials and Pro prices are quote-only, and seat costs are not published. We can’t make a direct cost comparison without a ConnectWise quote.
Does ConnectWise PSA or Syncro offer a free trial?
Syncro lists a 14-day trial and no free plan. ConnectWise PSA’s trial terms are not published on the vendor's site. Confirm trial access and any limits directly with ConnectWise before making a switch decision.
Does Syncro include unlimited managed endpoints?
Yes. Syncro’s published Core and Team plan details both list unlimited managed endpoints, alongside RMM and PSA. Core is $129 per user/month annually or $159 month-to-month; Team is $179 annually or $209 month-to-month.
Which product includes RMM and Microsoft 365 security?
Syncro combines RMM and PSA in both plans. Team also lists Microsoft 365 security and identity management. ConnectWise PSA is presented around tickets, projects, billing, and its broader MSP platform; the published details don’t list equivalent RMM or Microsoft 365 plan inclusions.