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Paid plans start at $10/mo. There's also a free plan.
ServiceDesk Plus starts at $10 per technician per month for Standard On-Premises, billed annually, with a 10-technician minimum ($1,195/year). Standard Cloud is $13 per technician per month on annual billing and starts at 10 technicians ($1,545/year). The free Standard plan is capped at five technicians. Professional starts at $20.625 per technician monthly on-premises or $27 in the cloud, with two-technician minimums. Standalone month-to-month prices are not published, so treat these as annual-billing rates.
01Every plan, line by line
| Plan | Billed annually | Billed monthly | Built for |
|---|---|---|---|
| Standard Free | $0 | $0 | Small teams needing basic service desk |
| Standard Cloud | $13 | — | Teams needing cloud service desk basics |
| Standard On-Premises | $10 | — | Teams hosting the service desk themselves |
| Professional Cloud | $27 | — | Teams tracking IT assets alongside requests |
| Professional On-Premises | $20.63 | — | Teams tracking assets on their own servers |
Add-ons and overages
- Annual Maintenance Service (AMS): $35 per technician annually for the free plan
02What the plan grid doesn't tell you
Standard technician minimum
Standard Cloud and Standard On-Premises require at least 10 technicians, starting at $1,545/year and $1,195/year, respectively.
Assets require Professional
IT asset management is not included in either Standard plan. Professional includes 250 IT assets and starts at two technicians.
Free plan support limits
Standard Free excludes phone and email technical support. Annual Maintenance Service is listed as an add-on at $35 per technician annually for the free plan.
Monthly pricing not published
The listed monthly rates are for annual billing. Standalone month-to-month prices are not published, so the cost of avoiding an annual commitment is unclear.
03Which plan should you buy?
| If you are… | Get | Why |
|---|---|---|
| Small teams testing basic service desk | Standard Free | It costs $0 and supports up to five technicians with unlimited end users, but excludes IT asset management and phone and email technical support. |
| Teams choosing cloud basics | Standard Cloud | It includes unlimited end users and up to 50,000 custom-function calls daily; the minimum is 10 technicians, starting at $1,545/year. |
| Teams managing assets on-site | Professional On-Premises | It starts at two technicians, includes 250 IT assets and starts at $495/year. |
04Is ServiceDesk Plus worth the money?
ServiceDesk Plus looks inexpensive at the entry rate, but the $10 figure is an annual-billing rate and Standard On-Premises requires 10 technicians. The free tier is tightly capped, while IT asset management starts with Professional, which includes 250 assets. Cloud costs more at the listed Standard and Professional rates. The published pricing does not establish how the product compares with the wider service-desk category, and the review verdict flags support and usability complaints. Evaluate those before committing.
ServiceDesk Plus pricing FAQ
How much does ServiceDesk Plus cost?
The listed annual-billing rates start at $10 per technician per month for Standard On-Premises and $13 for Standard Cloud. Both Standard plans require at least 10 technicians. Professional starts at $20.625 per technician monthly on-premises or $27 in the cloud, with a two-technician minimum.
Does ServiceDesk Plus have a free plan?
Yes. Standard Free costs $0 and allows up to five technicians with unlimited end users or requesters. IT asset management and phone and email technical support are not included. The pricing details list Annual Maintenance Service for this plan at $35 per technician annually.
Is ServiceDesk Plus Cloud more expensive than on-premises?
At the listed annual-billing rates, Standard Cloud is $13 per technician per month versus $10 for Standard On-Premises. Professional Cloud is $27 per technician monthly versus $20.625 for Professional On-Premises. Standalone month-to-month prices are not published.
Does the Standard plan include IT asset management?
No. IT asset management is listed as not included in Standard Free, Standard Cloud or Standard On-Premises. Both Professional plans include 250 IT assets and start at two technicians. The published pricing details do not list additional asset-pack prices.