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It's a split decision.
Pick HaloITSM for ITIL-aligned service management; pick HaloPSA for MSP, CRM and broader business workflows. Their published pricing is hard to compare: both list £66 per agent/month billed annually for the UK, while neither publishes a USD standard seat price or monthly rate. Both offer a 30-day trial and no free plan. For large organisations, each lists an unlimited-license enterprise option at a fixed $1 million annual fee; onboarding costs are bespoke.
01Side by side
| HaloITSM | HaloPSA | |
|---|---|---|
| Starting price | USD starting price not published; UK listing is £66 annually. | USD starting price not published; UK listing is £66 annually. |
| Free plan | No free plan; 30-day trial. | No free plan; 30-day trial. |
| Best for | ITIL-aligned IT service management teams. | MSPs and teams spanning service, CRM, and business workflows. |
| Core strength | Incident, change, service catalogue, and CMDB management. | Tickets, workflows, customer data, projects, and PSA. |
| Learning curve | Ease-of-use review score: 7/10. | Ease-of-use review score: 5/10. |
| Integrations/data | All integrations included; no ticket or data-volume fees. | All integrations included; no ticket or data-volume charges. |
| Team/seat costs | Paid agent licenses; end users and customers are free. | Paid agent licenses; end users and customers are free. |
| Support | Support review score: 7/10. | Support review score: 4/10. |
HaloITSM Choose HaloITSM if
- Choose HaloITSM if you need ITIL-aligned service workflows.
- Choose HaloITSM if incident, change, and asset management lead.
- Choose HaloITSM if the higher ease-of-use review score matters.
HaloPSA Choose HaloPSA if
- Choose HaloPSA if you need PSA and MSP workflows.
- Choose HaloPSA if CRM and customer service belong in the same platform.
- Choose HaloPSA if no-code workflow automation is a priority.
02Pricing compared
Neither product publishes a standard USD seat price or a monthly-billing rate. According to the pricing pages, both list a UK price of £66 per agent per month when billed annually. Each offers monthly or annual billing, but the monthly price is not published. Both have a 30-day trial and no free plan; end users and customers are free, and neither charges by ticket or data volume. HaloPSA says named and concurrent licences cost the same.
For large organisations, both list an unlimited-licence enterprise option at a fixed $1 million per year, with funded implementation. Required onboarding is bespoke and priced by scope. That makes the published seat price a starting point, not a complete cost comparison: get a written quote covering onboarding, billing terms and any scope-specific costs before choosing.
03Features and depth
HaloITSM is the more clearly ITIL-oriented option. Its listed features cover incident management, SLAs, service requests through a catalogue and portal, change control, asset management and a CMDB with dependency visualisation. It also lists AI for triage, summaries, categorisation, knowledge creation and discovery. That feature mix fits teams standardising internal or customer-facing IT service processes.
HaloPSA covers ticketing and workflow automation too, but its stated scope extends to MSPs, CRM, customer service and business teams. Its feature list includes a self-service portal for requests, tasks and approvals, asset management and CMDB, plus a service desk, knowledge base and chatbot. It also describes AI agents and connections to external agents. Both products position themselves as all-in-one platforms with integrations; HaloPSA makes business and MSP workflows more explicit, while HaloITSM puts ITIL-aligned service management at the centre. Choose based on which workflows you need to run, not the shared all-in-one label.
04Ease of use and learning curve
The available review scores give HaloITSM a 7/10 for ease of use and HaloPSA a 5/10. Those scores suggest HaloPSA may take more effort to get comfortable with, but they do not explain why, and they are not a substitute for checking fit with your own workflows.
Both products cover multiple service functions and require a bespoke-cost onboarding package. The pricing material does not publish implementation timelines or training requirements. HaloITSM’s listed focus is IT service management; HaloPSA spans IT, customer service, CRM, business teams and MSPs. That broader scope can mean more decisions about setup, so ask each vendor to map your processes and quote onboarding before committing.
Questions people ask
Are HaloITSM and HaloPSA the same product?
No. Both are all-in-one service platforms, but HaloITSM is positioned around ITIL-aligned IT service management. HaloPSA also targets MSPs, CRM, customer service and broader business workflows. Their feature sets overlap in ticketing, automation, portals and asset management.
Which is better for an MSP?
HaloPSA is the clearer fit based on its stated scope: it explicitly includes managed service providers, customer data, CRM and project workflows. HaloITSM lists IT service management capabilities, including incidents, changes, a service catalogue and CMDB. Confirm that either product covers your specific MSP processes before buying.
How much do HaloITSM and HaloPSA cost in USD?
Neither pricing page publishes a standard USD per-agent price or a monthly seat rate. Both list £66 per agent per month for the UK when billed annually. Each also lists a $1 million annual enterprise option with unlimited licences; onboarding is bespoke.
Do HaloITSM and HaloPSA have free trials?
Both products list a 30-day trial and neither lists a free plan. Their pricing pages say end users and customers are free, while agent licences are paid. Check with the vendor whether the trial includes the features, integrations and onboarding scope your team needs.