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If Ivanti Neurons for ITSM’s automation pitch appeals but its sales-led pricing does not, start by asking for a written quote and plan limits. The available listing gives Ivanti a 4.3 score but no starting price. Reddit feedback is mixed only in the sense that the posts show specific complaints, not a representative survey: one thread includes blunt criticism of Ivanti’s products and support, while another raises an unresolved API filter issue. These alternatives span ITSM, PSA, and endpoint management, so match the workflow before comparing prices.
01Why people leave Ivanti Neurons for ITSM
Unclear pricing and limits
The listing gives no Ivanti starting price. Buyer guidance is to get pricing and plan limits in writing before committing.
Negative product and support reports
In one r/sysadmin thread, commenters described poor Ivanti product and customer-support experiences. These are individual reports, not a broad survey.
API filtering uncertainty
One r/ivanti user got 204 No Content when filtering incidents by creation time. A commenter suggested another operator, but the thread shows no resolution.
02The alternatives, ranked by fit
- ITSM and employee service
FreshserviceFreshserviceFreshservice is the clearest like-for-like shortlist entry here: it is positioned for teams replacing shared-mailbox help desks and for IT teams needing onboarding workflows or IT and employee service. The listing starts at $19 per agent/month with annual billing. If Ivanti’s sales-led quote is hard to compare, that published starting point gives you a number to validate—while checking the stated AI and support caveats.
Trade-off: The listing flags AI and support caveats; confirm both against your requirements.
7.6/10from
$19/mo - Budget-conscious ITSM
ServiceDesk PlusServiceDesk PlusServiceDesk Plus is listed for budget-conscious service desks, teams that need on-premises hosting, and small teams starting with a free plan. Its listing says pricing starts at $10 and includes a free plan, but does not specify a billing period here. That makes it worth comparing if Ivanti’s quote is the blocker; weigh the reported usability and support complaints before deciding.
Trade-off: Users have reported usability and support complaints; evaluate those risks.
6.4/10from
$10/mofree plan - Tickets and inventory
GLPIGLPIGLPI is a fit if the Ivanti replacement needs to cover tickets alongside inventory, CMDB, and asset tools. The listing starts at $19 and positions GLPI for teams comfortable managing self-hosted software. It also warns buyers to check cloud minimums before budgeting, so compare the hosting setup and total cost with Ivanti’s written quote rather than relying on the starting price alone.
Trade-off: Expect setup work, and check cloud minimums before budgeting.
7.2/10from
€19/mo - Broad service workflows
HaloPSAHaloPSAHaloPSA is worth a look if your Ivanti evaluation includes service workflows beyond a basic IT help desk. It is positioned for MSPs consolidating workflows, teams needing broad PSA features, and large organizations considering unlimited licenses. Its pricing is not listed here, and the product summary flags setup commitment, so request a detailed quote and implementation scope before comparing it with Ivanti.
Trade-off: Pricing is not listed; the setup commitment deserves scrutiny.
6.2/10from
$83,333.33/mo - Services beyond IT
TeamDynamixTeamDynamixTeamDynamix is a stronger fit when the goal is to centralize services beyond IT, rather than simply replace an ITSM ticket queue. The listing also calls out project and asset management and no-code workflow automation. Pricing is not listed, and user reports are mixed, so ask for a quote and validate the workflows your teams actually need.
Trade-off: Pricing is opaque, and user reports are mixed.
5.9/10from
Custom - ITSM plus endpoint tools
AteraAteraAtera may suit internal IT teams looking for an all-in-one RMM, or MSPs that prefer per-technician pricing. Its listing also calls out unlimited listed endpoints and a starting price of $129, without specifying the billing period here. This is a different emphasis from an ITSM-only shortlist, so confirm ticketing coverage and costs before treating it as a direct replacement.
Trade-off: The listing flags pricing and ticketing caveats; verify both before switching.
6.8/10from
$129/mo
03Side by side
| Tool | Score | From | Free plan | Best for |
|---|---|---|---|---|
 Ivanti Neurons for ITSM Ivanti Neurons for ITSM (current) | 4.3 | Custom | No | Teams seeking ITSM automation |
| Freshservice Freshservice | 7.6 | $19/mo | No | Teams replacing shared-mailbox help desks |
| ServiceDesk Plus ServiceDesk Plus | 6.4 | $10/mo | Yes | Budget-conscious IT service desks |
| GLPI GLPI | 7.2 | €19/mo | No | IT teams combining tickets and inventory |
| HaloPSA HaloPSA | 6.2 | $83,333.33/mo | No | MSPs consolidating service workflows |
| TeamDynamix TeamDynamix | 5.9 | Custom | No | Organizations centralizing services beyond IT |
| Atera Atera | 6.8 | $129/mo | No | Internal IT teams wanting an all-in-one RMM |
Questions people ask
How do Ivanti Neurons work?
The published material describes Ivanti Neurons for ITSM as an ITSM product with an automation pitch, but does not explain its modules, automation setup, or plan limits. Ask Ivanti to demonstrate the workflows you need and document what is included in your quote before comparing alternatives.
Who is ServiceNow's biggest competitor?
The available sources do not establish a single biggest competitor for ServiceNow. One r/sysadmin thread compares ServiceNow with Ivanti Neurons for ITSM, but that discussion is an individual evaluation, not market-share evidence. It also notes that ServiceNow can require substantial customization and ongoing maintenance.
Do Ivanti Neurons have device control?
The published material does not say whether Ivanti Neurons for ITSM includes device-control features. The alternatives information mentions endpoint tools for Atera, but that does not establish what Ivanti includes. Ask Ivanti to confirm the specific device actions, licensing, and plan limits you need.