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Most buyers should pick Freshservice.
Choose Freshservice if you want a clear, lower published entry price: Starter is $19 per agent/month billed annually, with Growth at $49 and Pro at $99. Choose HaloPSA for broader service workflows across IT, customer service, business teams, and MSPs, especially if free end users and no ticket- or data-volume charges matter. Halo’s US rate is not published; its pricing page lists £66 per agent/month billed annually for the UK, plus bespoke onboarding. Freshservice offers a 14-day trial; HaloPSA offers 30 days.
01Side by side
| HaloPSA | Freshservice | |
|---|---|---|
| Starting price | USD price unpublished; UK standard: £66, annual billing | $19/agent/month, billed annually |
| Free plan | No free plan; 30-day trial | No free plan; 14-day trial |
| Best for | Broad service workflows across IT, customer service, and MSPs | IT, operations, and employee service management |
| Core strength | No-code workflows, portals, assets, and omnichannel service | ITSM with incident, on-call, asset, and Freddy AI tools |
| Learning curve | Review ease score: 5/10 | Review ease score: 8/10 |
| Integrations and data | All integrations; no ticket or data-volume fees | Asset context; integration limits not published |
| Team and seat costs | No ticket/data fees; onboarding cost is bespoke | $19–$99 annual tiers; Copilot adds $29/agent/month |
| Support | Review support score: 4/10 | Review support score: 5/10 |
HaloPSA Choose HaloPSA if
- Choose HaloPSA if you need one platform across IT, customer service, CRM, and MSP workflows.
- Choose HaloPSA if named and concurrent licenses should cost the same.
- Choose HaloPSA if free end users and no ticket or data-volume fees matter.
Freshservice Choose Freshservice if
- Choose Freshservice if you want a published $19-per-agent monthly rate billed annually.
- Choose Freshservice if you need published $19, $49, and $99 plan tiers.
- Choose Freshservice if incident, on-call, and asset management are your ITSM priorities.
02Pricing compared
Freshservice has the clearer published entry price: Starter is $19 per agent/month, Growth $49 and Pro $99, all billed annually. Monthly rates are not published. Enterprise is custom-priced. Freddy AI Copilot costs an additional $29 per agent/month; extra Day Passes start at $3.
HaloPSA’s US per-agent rate is not published. Its pricing page lists £66 per agent/month billed annually for the UK, plus required onboarding at a bespoke cost. The All-in-one plan includes all features, modules and integrations, with free end users and no ticket- or data-volume charges. Halo also lists a fixed $1 million annual Enterprise Package with unlimited licences and funded implementation. Both products offer trials, not free plans: 14 days for Freshservice and 30 for HaloPSA.
03Features and depth
Freshservice focuses on IT and operations service management. Starter covers incident, knowledge and task management, with email, phone, chat and widget support. Growth adds a service catalog, SLA management, on-call and cloud management; Pro adds problem, change and release management, workload management and employee journeys. Asset management, employee self-service and Freddy AI are also part of its broader service platform. Some features and AI costs depend on plan or add-on.
HaloPSA spans IT, customer service, business teams and MSP workflows. Its listed capabilities include ticket management, no-code workflow automation, a self-service portal, asset management and CMDB, plus service desk, knowledge base and chatbot capabilities. It also describes AI agents and assistive workflows connected to external agents. The main distinction is breadth: Halo positions itself as an all-in-one service and business workflow platform, while Freshservice’s published plans spell out a tiered ITSM progression. Freshservice’s review score is 7.6; HaloPSA’s is 6.2.
04Ease of use and learning curve
Freshservice’s low-code workflow tools and tiered plans give buyers a clearer starting point: teams can begin with core service desk tools and move up for service workflows or broader ITSM controls. Its review ease-of-use score is 8, compared with 5 for HaloPSA.
HaloPSA offers no-code workflow setup, but its broader scope can mean more decisions about processes, modules and implementation. Its onboarding package is required and priced according to scope. That is worth factoring into both rollout effort and total cost. These scores are review inputs, not a guarantee of how quickly a particular team will get set up.
Questions people ask
Which is cheaper, HaloPSA or Freshservice?
Freshservice is easier to compare on published US pricing: annual-billed Starter is $19 per agent/month, with Growth at $49 and Pro at $99. HaloPSA’s US rate is not published; its pricing page lists £66 per agent/month billed annually for the UK, plus bespoke onboarding.
Do HaloPSA and Freshservice have free plans or trials?
Neither product lists a free plan. HaloPSA offers a 30-day trial, while Freshservice offers a 14-day trial. The published pricing details do not specify whether either trial has feature or usage restrictions, so check the current terms before relying on it.
Is HaloPSA or Freshservice better for an MSP?
HaloPSA explicitly includes managed service providers among the teams it serves and positions itself across IT, customer service and business workflows. Freshservice’s published description focuses on IT, operations and employee support. Compare the workflow fit and total price for your MSP before choosing; Halo’s US seat rate is not published.
Is AI included in HaloPSA and Freshservice?
HaloPSA lists AI agents, assistive workflows and connections to external agents, but the published pricing details do not break out AI pricing. Freshservice lists Freddy AI features; Freddy AI Copilot costs $29 per agent/month, and Enterprise includes 1,200 Freddy AI Agent (Classic) sessions per licence per year.