GLPI review

GLPI is an open-source IT service management platform for teams that want helpdesk, asset tracking and operations tools in one system. The feature list covers incident and request handling, service catalog forms and SLAs, alongside asset and inventory management. Teams can also use it to manage configuration data in a CMDB, track budgets and suppliers, and handle license and administrative records.

The scope extends beyond tickets and computers: GLPI lists data center management, monitoring, security alerts and mobile device management among its capabilities. That breadth may suit an IT department trying to consolidate several workflows, but it also means GLPI is not just a plug-in ticketing tool.

The open-source platform and GLPI Network plans are distinct parts of the buying decision. The pricing page lists managed cloud hosting and paid self-hosted support plans; prices are monthly, exclude VAT, and do not include published annual rates.

GLPI’s appeal is its range. The feature list combines a service desk with asset inventory, configuration records and financial administration. It also includes network scanning, SNMP reports and application deployment, plus tools for data centers, monitoring and security alerts. For an IT team trying to connect tickets to the equipment and users involved, that’s a useful scope on paper.

Some Reddit users describe using it for both ticketing and inventory. One commenter said a two-person IT team supported about 1,000 users, tracked more than 1,000 assets and handled roughly 10 tickets a day. Another described automated computer inventory through GLPI agents, with phones, printers and network devices added manually. These are individual reports, not a guarantee of how much setup your environment will need.

There are several paid routes if you want hosting or support. According to the pricing page, Public Cloud starts at €19 per IT agent per month with a one-agent minimum; Private Cloud starts at €21 with a 25-agent minimum. Self-hosted Network Basic is €100 per month for up to 10 technical staff and 500 assets, while Standard is €300 for up to 50 staff and 5,000 assets. Both list unlimited N3 support.

GLPI’s breadth comes with setup work. In one Reddit discussion, a user said installation and upgrades were manageable but not especially friendly for people used to a click-through installer. Other commenters described ticketing setup or documentation as tricky or confusing. Those reports are anecdotal, but they are a reason to budget for configuration and administration rather than assume the system will be ready out of the box.

Inventory also depends on how devices feed data into GLPI. Reddit users mention using GLPI agents or OCS-NG for computer inventory, while some add phones, printers and network equipment manually. One commenter said their agent did not report all hardware information. Check which devices and data you need to capture before treating automated inventory as a complete replacement for manual records.

The paid options have material caps and costs. Basic stops at 500 assets and 10 technical staff; Standard at 5,000 assets and 50 staff. Advanced is €1,000 monthly for more than 50 staff and 5,000 assets; Enterprise is €4,500 monthly. Cloud prices exclude VAT, no annual rate is listed, and Private Cloud bills for at least 25 agents. The pricing page lists a 45-day trial, but no free plan for these Network offers.

GLPI Network Public Cloud starts at €19 per IT agent per month, with a one-agent minimum. Private Cloud is €21 per agent per month, but bills at least 25 agents—so its minimum monthly bill is €525 before VAT. The pricing page lists 5 GB of disk and 97% availability for Public Cloud; Private Cloud includes 50 GB and 99% availability. Both cloud plans include a 45-day trial, and no annual prices are listed.

Self-hosted support plans start at €100 per month for up to 10 technical staff and 500 assets. Standard is €300 for up to 50 staff and 5,000 assets; Advanced jumps to €1,000 for more than 50 staff and 5,000 assets. Enterprise costs €4,500 monthly. Those tier jumps buy higher limits and support, not just extra users. Custom-made Private Cloud requires a quote. Extra Private Cloud disk, dedicated MySQL, and extra resources are listed as options, but their prices aren’t published. All prices exclude VAT.

GLPI’s open-source model gives teams a self-hosted route, but the product overview warns that setup work is part of the deal. Before switching, map which tickets, asset records, configuration data, and financial information need to move, then confirm how they can be imported and checked. The published pricing and product material does not publish migration tools, import limits, or data-export details, so don’t assume a clean one-click transfer in either direction.

Self-hosting may reduce reliance on a hosted plan, but it also leaves your team responsible for operating the deployment. If you choose cloud, factor in the 25-agent minimum for Private Cloud; that can make a small-team move costly. We don’t have Reddit posts in the published material, so we can’t credibly name a common reason users leave GLPI. Ask current users about support, maintenance effort, and export experience, and verify those points against your own data before switching.