We may earn a commission if you buy through links on this page. It never changes a score or a ranking. How we make money
Most buyers should pick Freshservice.
Choose Atera if you need RMM, endpoint management, patching, and ticketing together; choose Freshservice if you want a lower-cost ITSM starting point and service workflows. Freshservice starts at $19 per agent/month annually, versus Atera’s $129 per technician/month annual MSP entry price; Atera’s IT-department annual plans start at $149. The billing units differ, and Freshservice monthly rates are not published. Neither has a free plan. Trials are 14 days for Freshservice and 30 for Atera.
01Side by side
| Atera | Freshservice | |
|---|---|---|
| Starting price | From $129/technician/month annually (MSP Pro) | From $19/agent/month annually (Starter) |
| Free plan | No free plan; 30-day trial | No free plan; 14-day trial |
| Best for | IT teams wanting RMM and service desk together | Teams prioritizing ITSM and service workflows |
| Core strength | RMM, endpoint management, patching, and ticketing | Incident, service, and workflow management |
| Learning curve | Not published on the vendor's site | Not published on the vendor's site |
| Integrations/data | Unlimited endpoints; custom asset-type caps vary by tier | Asset units sold in 500-packs; price unpublished |
| Team/seat costs | Per technician; listed plans include unlimited endpoints | Per agent; monthly-billed rates not published |
| Support | Review score 5/10; support specifics not supplied | Review score 5/10; support specifics not supplied |
Atera Choose Atera if
- Choose Atera if you need RMM and ticketing in one platform.
- Choose Atera if endpoint counts matter more than per-seat price.
- Choose Atera if you want a 30-day trial.
Freshservice Choose Freshservice if
- Choose Freshservice if a lower annual starting price matters.
- Choose Freshservice if you need service catalogs and SLA management.
- Choose Freshservice if you want a 14-day trial.
02Pricing compared
Freshservice has the lower published entry price: $19 per agent/month on annual billing for Starter. Growth is $49 and Pro is $99 per agent/month annually; Enterprise pricing is custom. Monthly rates are not published. Atera’s annual MSP plans start at $129 per technician/month, while its IT-department plans start at $149. Atera also publishes monthly prices for listed plans: $139 for MSP Pro and $169 for IT Professional. These are different billing units, so compare them against your actual agent and technician counts. Neither product has a free plan. Atera offers a 30-day trial; Freshservice offers 14 days. AI can add cost: Freshservice Copilot is $29 per agent/month, while Atera’s Robin AI agent price is not published.
03Features and depth
These products cover different ground. Atera combines RMM, endpoint management, patching, asset management, ticketing and service desk tools, with IT and ticket automations. Its Robin AI agents are described as autonomously resolving device and cloud issues, but the add-on price is not published. Atera’s listed plans include unlimited endpoints; some other limits vary by tier, including file-transfer allowances and concurrent remote sessions.
Freshservice is centered on IT and service management rather than RMM. Its features include incident and on-call management, asset and dependency tracking, employee self-service, service catalogs and workflow automation. The product description also lists Freddy AI agents, Copilot and Insights. Starter includes incident, knowledge and task management; Growth adds service catalog, SLAs, on-call and cloud management; Pro adds problem, change and release management. Enterprise includes 1,200 Freddy AI Agent (Classic) sessions per license annually. Choose Atera for bundled endpoint operations; choose Freshservice for broader service workflows.
04Ease of use and learning curve
Our review scores rate Freshservice higher for ease of use: 8, compared with Atera’s 6.5. Those scores do not explain which tasks were easier, so treat them as directional rather than a promise about your setup.
Freshservice offers low-code workflow orchestration, intelligent routing and a service catalog; Atera brings remote management, patching and ticketing into one platform. That breadth may reduce tool switching, but it also means evaluating more IT operations features. The material does not publish implementation times or training requirements for either product. Use the trials—14 days for Freshservice and 30 for Atera—to check your own workflows before committing.
Questions people ask
Is Freshservice an ITSM tool?
Yes. The published product description positions Freshservice as service management built on ITIL best practices, with incident, problem, change, release, asset and service workflow features across its plans. Which capabilities you get depends on tier: several broader ITSM features start at Pro.
Who are Freshdesk's main competitors?
The published information does not identify Freshdesk’s competitors, so we can’t responsibly provide a competitor list from these sources. This comparison covers Freshservice, a service-management product, against Atera. It does not establish how Freshdesk compares or which products compete with it.
Is Freshdesk a CRM?
The published material does not describe Freshdesk or establish whether it qualifies as a CRM. It describes Freshservice as an AI-powered service-management platform for IT, operations and employee support. We can’t use this comparison’s sources to make a reliable claim about Freshdesk’s CRM features.
Is Freshservice any good?
The published review rates Freshservice 7.6 overall, including 8 for features and ease of use, 7 for value and 5 for support. That is one review score, not a guarantee of fit. Its annual entry plan is $19 per agent/month, but monthly pricing is not published.