Syncro review

Syncro combines remote monitoring and management (RMM), professional services automation (PSA), endpoint management, and security features in one platform for MSPs and IT departments. Its tools cover endpoint monitoring and inventory, scripting and remediation, scheduled OS and third-party patching, and compliance tracking. The PSA side handles support queues, billing, invoicing, and user portals; remote access is included with RMM features.

For Microsoft 365, Syncro offers identity management, security baselines, password resets, and MFA resets. AI tools can summarize tickets, help with triage, and dispatch work based on technician skill and availability. Those AI capabilities are listed as free through January 2027. Syncro has two plans: Core and Team, both with unlimited managed endpoints. Core is $159 per user/month month-to-month or $129 with annual billing; Team is $209 month-to-month or $179 annually, according to the pricing information checked November 7, 2026. There is a 14-day free trial and no free plan.

The clearest selling point is bundling RMM and PSA under one subscription, with unlimited managed endpoints on both plans. For a small MSP replacing disconnected tools, that can mean fewer products to coordinate for endpoint work, ticketing, and billing. Syncro also includes remote access with its RMM features, while Microsoft 365 security and identity management are included on Team.

Price depends on billing term and plan: Core is $129 per user/month annually or $159 month-to-month; Team is $179 annually or $209 month-to-month. Microsoft 365 Cloud Backup is an optional $1.90 per user/month add-on. That makes the bill easier to estimate than endpoint-based pricing, but it is still priced per user, so check how Syncro counts users against your current licensing and technician costs.

Reddit feedback is mixed, but some MSPs report that the bundle fits their workflow. One commenter said their team used Syncro for 1,700 endpoints and 320–350 tickets a week; another said Syncro won out over Ninja and ConnectWise for their business. A commenter also praised Syncro’s integrations, specifically with Pax8. Those are individual reports, not a guarantee that your workflows or integrations will fit.

The bundle does not mean every module will match a specialist tool. In a Reddit discussion about switching from Ninja, one Syncro customer described its RMM as limited, while another commenter said Syncro’s PSA ticketing could be too limited for some workflows. A prospective switcher also worried that Syncro’s RMM was less developed than Ninja’s. These are user opinions, but they point to the right migration checks: test your scripts, ticket flows, and remote access needs before replacing tools.

The user experience and support are recurring complaints in the Reddit threads we read. Commenters in one thread criticized the dashboard UI and reported slow or confusing support replies; others said support had started taking longer. There is positive feedback too, including a customer who said the product worked well for them, so this is not universal.

Budget for the plan’s per-user charge, not just endpoint coverage. Automated Triage & Dispatch becomes usage-based after January 2027; Syncro lists monthly free credits, with approval required for overages, but does not publish the usage rate here. AI capabilities are free only through January 2027. The pricing information also lists no free plan, though a 14-day trial is available.

Syncro’s Core plan is $159 per user/month month to month, or $129 per user/month with annual billing. Team is $209 month to month or $179 annually. That’s a $50 per-user monthly jump between tiers on either billing schedule. Both plans include RMM and PSA with unlimited managed endpoints; Team adds Microsoft 365 security and identity management. Core is aimed at emerging and growing MSPs, while Team is for established MSPs ready to scale.

Microsoft 365 Cloud Backup costs an extra $1.90 per user/month. AI capabilities are listed as free through January 2027. Automated Triage & Dispatch becomes usage-based after that, with monthly free credits; overages require approval. Syncro offers a 14-day free trial, but no free plan. The per-user model means a large team’s bill can grow even when endpoint counts are unlimited. Check whether annual billing and the future AI charge fit your budget before switching.

Syncro combines RMM, PSA, ticketing, billing, endpoint management, and remote access, so a move may touch several workflows at once. The published material does not publish migration services, import coverage, data-export formats, or a step-by-step migration guide. Treat export and history retention as questions to verify before you commit: ask what you can take with you, in what format, and whether tickets, assets, scripts, and billing records are included.

The review material flags reported UI and support issues, but it does not include Reddit posts or comments that establish how often those problems lead people to leave. We can’t responsibly present a specific Reddit exit pattern. Use the 14-day trial to map a real ticket and endpoint workflow, and confirm support expectations with Syncro before moving production work. If you’re leaving, get export answers in writing first; the available sources don’t establish how easy cancellation or data retrieval is.