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Reputation is our best overall pick for businesses managing reviews across locations: it covers reviews, listings, and customer feedback, with pricing starting at $80. That price is only a floor, though; the full cost is not published. For Shopify stores on a tighter budget, Judge.me has a free plan and a $15 paid tier. Local businesses should compare Broadly, NiceJob, and Podium by price and scope. Before committing, confirm plan caps, add-ons, contract terms, and what happens to your reviews if you leave.
Quick picksThe shortlist
ReputationReputationBest overall · $80/mo
Judge.meJudge.meBest for Shopify value · $15/mo
REVIEWS.ioREVIEWS.ioBest for ecommerce reviews · $29/mo
BroadlyBroadlyBest for local businesses · $166/mo
TrustpilotTrustpilotBest for public reviews · $99/mo
NiceJobNiceJobBest for service teams · $95/mo
YotpoYotpoBest for reviews and loyalty · $15/mo
PodiumPodiumBest for lead follow-up · $399/mo
rater8rater8Best for healthcare · $89/mo
G2G2Best for software vendors · $249.92/mo
01Compared at a glance
| Tool | Score | From | Free plan | Trial |
|---|---|---|---|---|
| ReputationReputation | 6.5 | $80/mo | No | — |
| Judge.meJudge.me | 8.3 | $15/mo | Yes | — |
| REVIEWS.ioREVIEWS.io | 6.5 | $29/mo | Yes | 14 days |
| BroadlyBroadly | 6.8 | $166/mo | Yes | — |
| TrustpilotTrustpilot | 6.0 | $99/mo | Yes | 14 days |
| NiceJobNiceJob | 6.8 | $95/mo | No | 14 days |
| YotpoYotpo | 5.9 | $15/mo | Yes | — |
| PodiumPodium | 6.0 | $399/mo | No | — |
| rater8rater8 | 6.0 | $89/mo | Yes | — |
| G2G2 | 6.3 | $249.92/mo | Yes | — |
02The picks, in detail
- Best overallReputationReputation
Reputation is the strongest general starting point in this group for multi-location brands: it covers local reviews, listings, and customer feedback at scale. The listed starting price is $80, but the full pricing structure is not published, so get a quote that spells out location costs and limits. It is a better fit for organizations managing several locations than for a small store that only needs review collection.
What works
- Review collection, requests, and AI responding in Rep Core
- Business listings and SEO included in Rep Core
- Higher tiers add insights and survey tools
What doesn't
- Rep Core starts at $80 per location monthly
- Annual billing prices are not published
- Prices for listed add-ons are not published
- Best for Shopify valueJudge.meJudge.me
Judge.me is the clearest low-cost pick for Shopify stores starting a review program. It has a free plan and a listed $15 paid tier, plus AI review tools. That makes it an easy option to compare before paying for a broader ecommerce suite. Its stated fit is Shopify-focused, so businesses outside that ecosystem should look elsewhere; confirm which features and limits apply to the free and paid plans.
What works
- Free plan includes unlimited product and store reviews
- Unlimited photo and video reviews on the free plan
- Google Rich Snippets are included for free
What doesn't
- AI summaries and reply suggestions require the $15 plan
- Annual billing prices are not published
- Downgrades can remove paid features immediately, users report
- Best for ecommerce reviewsREVIEWS.ioREVIEWS.io
REVIEWS.io starts at $29 and has a free plan, with coverage for reviews, user-generated content, surveys, and review replies. That range suits stores that want more than a basic collection widget without starting at the price of a larger marketing suite. Check invite limits and rules for repeat customers before switching; those details can affect whether the listed price works for your order volume.
What works
- Free Shopify plan includes 25 monthly invites
- Essentials lists 300 invites for $29 monthly
- Collects both company and product reviews
What doesn't
- Free plan is limited to Shopify stores
- Invite caps rise with plan price
- Extra domains require separate subscriptions
- Best for local businessesBroadlyBroadly
Broadly is aimed at local businesses, including home services and pet businesses, and combines reviews with other local marketing tools. Its free plan and $166 starting price are listed, but the annual commitment and setup fees can raise the cost of switching. Ask for the full first-year and renewal costs, and check which tools are included at the quoted tier before treating it as an all-in-one deal.
What works
- Free plan has no agreement or setup fee
- AI Voice answers calls 24/7
- Shared inbox covers several messaging channels
What doesn't
- Paid plans require a 12-month agreement
- AI Voice setup fee is $99
- AI Front Desk lists about 300 monthly call minutes
- Best for public reviewsTrustpilotTrustpilot
Trustpilot fits businesses building a public review profile, automating invitations, and showcasing customer feedback. It has a free plan, while paid plans start at $99 per domain monthly on an annual commitment. That per-domain price and commitment matter if you manage more than one brand or domain. Compare the free plan’s limits and paid features with your review volume before moving an established profile.
What works
- Free plan includes 50 automated invitations monthly
- Automates review requests by email or SMS
- TrustBox widgets display reviews and TrustScore
What doesn't
- Paid plans require a 12-month commitment
- Starter is $99 per domain monthly, billed annually
- Monthly billing prices are not published
- Best for service teamsNiceJobNiceJob
NiceJob focuses on review requests, referrals, and review widgets for service businesses. The listed starting price is $95 per month, but plan limits are not published on the vendor's site. That makes it worth comparing with lower-cost options before signing, especially if you only need review collection. Get the limits, billing terms, and any costs tied to extra locations or users in writing.
What works
- Automates review requests and review replies
- Displays five-star reviews in website widgets
- Can share selected customer experiences socially
What doesn't
- Starter begins at $95 per month
- No free plan is listed
- Annual pricing is not published
- Best for reviews and loyaltyYotpoYotpo
Yotpo is a fit for ecommerce brands combining reviews with loyalty tools, and it lists a free plan and a $15 starting price. The low entry point does not tell you what a growing store will pay: order caps and custom costs need checking before you consolidate around it. Compare the plan limits and the price of the features you actually need with a focused review app.
What works
- Free Reviews & UGC tier includes up to 50 monthly orders
- Starter reviews plan starts at $15/month
- Automated review requests and review widgets included
What doesn't
- Starter and Pro reviews plans scale by order volume
- Loyalty Pro charges extra above 500 monthly orders
- Annual-billing prices aren’t published
- Best for lead follow-upPodiumPodium
Podium combines messaging, reviews, lead follow-up, booking, and after-hours inquiries for local businesses. Its listed starting price is $399, making it a significant commitment compared with the lower-priced review-focused tools here. The breadth may suit teams that want those functions together, but it is hard to judge value without the contract details. Confirm the term, cancellation rules, and included features before signing.
What works
- Responds to leads around the clock
- Can qualify leads and book appointments
- Includes customer re-engagement and follow-up
What doesn't
- Core starts at $399 per month
- Pro costs $599 per month
- Contracts default to 12-month terms
- Best for healthcarerater8rater8
rater8 is built for healthcare practices collecting patient reviews, managing multiple practice listings, and receiving patient feedback alerts. It has a free plan and a listed starting price of $89, but pricing floors and plan limits are not clear in the published details. Ask how the price changes by practice or location, and confirm which patient-feedback and listing features are included before comparing it with broader platforms.
What works
- Healthcare-focused review and survey features
- Free Monitoring plan listed
- Survey library includes more than 160 questions
What doesn't
- Lite and Pro have a $250 monthly minimum
- One-time setup fee amount is not published
- Usage limits are not published
- Best for software vendorsG2G2
G2 is the specialized pick for software vendors building a review presence and tracking buyer research, not a general-purpose local review platform. It has a free plan, with a listed starting price of $249.92. Check the renewal price and add-on costs before committing; the starting figure alone may not reflect the full bill. It is most relevant when G2’s software marketplace is part of your buyer strategy.
What works
- Free plan includes a basic profile
- Reviews use LinkedIn or corporate email verification
- Profiles offer side-by-side product comparisons
What doesn't
- Starter rises to $599 monthly in year two
- Professional and Enterprise prices are not published
- Add-on and overage costs are not published
03How we chose
Our comparison framework weighs published pricing, plan limits, product documentation and Reddit sentiment, with attention to whether a platform fits the work of collecting, monitoring and managing customer reviews. We also consider what buyers need to verify before switching: supported review sites, available workflows, integrations and data portability. The published materials do not include vendor pricing, plan caps, documentation or Reddit posts, so we cannot substantiate product-by-product ratings or claims here. We do not claim hands-on testing.
04Choose around your review workflow
Start with the job you need the software to do. If you mainly need to collect reviews, check which review sources and collection methods the vendor supports. If monitoring matters more, confirm how it tracks reviews across the sites your customers use and what alerts or response workflows are documented. For teams managing multiple locations, ask whether access and reporting can be organized by location; those capabilities and limits are not specified in the published materials. Also check who will own replies, how permissions work and whether the tool fits your existing customer-support process. A long feature list is less useful than a clear match to your day-to-day workflow. Before buying, ask for the current plan limits and a written list of supported review sites. Do not assume every platform covers every site.
05Compare total cost and switching effort
Do not compare vendors on a headline price alone. Ask for the price of the plan that includes the features and review volume you need, plus any setup, onboarding or add-on charges. Pricing and plan limits for the listed tools are not published in the published materials, so we cannot name a lowest-cost option. Before switching, establish what data you can export, whether review replies and customer records transfer, and which integrations need to be rebuilt. Confirm contract length, renewal terms and cancellation steps in writing. If you are replacing an existing platform, budget time to check user access, location settings and reporting after the move. A vendor should explain what transfers and what does not; if that answer is unclear, treat migration effort as an open cost rather than assuming it is included.
Questions people ask
What does review management software do?
It helps businesses collect, monitor and manage customer reviews across sites, with the aim of strengthening business reputation. The exact review sources, collection methods and management features vary by product; the published materials do not document those differences.
How much does review management software cost?
Pricing is not published in the published materials, so we cannot give a verified price range or identify the cheapest vendor. Ask each provider for current pricing, plan limits, required add-ons, contract terms and any setup fees.
What should I check before switching review platforms?
Confirm which review sites the new platform supports, what data can be exported and imported, and whether your integrations and user permissions can be recreated. Get the vendor to explain migration steps and any limits in writing before you cancel the existing service.
Which review management platform is best for a small business?
That depends on your review sources, workflow, location setup and budget. The published materials do not include product-level pricing, limits or feature documentation, so we cannot make a supported vendor recommendation. Compare current plans against the tasks your team needs to handle.