Reputation review

Reputation is a customer reputation and experience platform aimed at multi-location brands. It brings reviews, surveys, listings, social activity, and other customer signals together so teams can track performance across locations and decide where to act. The product covers review collection and responses, business listings, location pages, customer surveys, sentiment and trend analysis, and competitor comparisons.

The practical pitch is breadth: manage public feedback and local search information while also collecting private customer feedback. Its location pages are described as designed for customers and AI engines. That does not tell us how they perform in search, or what results a brand should expect. The Reddit threads we read do not offer meaningful customer feedback about Reputation itself, so we would treat the feature list and pricing as the clearest evidence available here.

The clearest strength is that the product is built around multi-location operations, rather than treating each location’s reviews and listings as a separate job. The feature set spans public reputation, local visibility, and direct feedback, giving brands several ways to spot issues and coordinate local action.

The listed plans also make the entry point easier to assess than a quote-only model. Rep Core is $80 per location per month and includes review collection, requesting, AI responding, business listings, and SEO. Rep Core + Pulse costs $115 per location per month and adds Reputation Insights, Rep Score, Journey Insights, AI Reputation Manager, Pulse Analytics, and a basic survey template. For brands that need more structured feedback, Rep Core + Surveys is $150 per location per month and includes six custom survey templates, email survey requests, targeted outreach campaigns, and Deep Experience Insights.

That tiering gives buyers a starting point for matching reputation work to feedback needs. Location pages and competitive insights also address needs beyond responding to reviews, though competitive insights is a paid add-on with no published price.

The published prices are monthly per location, but annual billing prices are not published. That makes it harder to budget a multi-location rollout or compare the cost with a contract priced annually. There is no free plan, and a free trial is not published.

The lower tiers have clear boundaries. Rep Core’s listed inclusions center on reviews, listings, and SEO; surveys and the named insight tools appear in higher tiers. The basic survey allowance in Rep Core + Pulse is one template with star rating and text. Rep Core + Surveys raises that to six custom templates, but costs $150 per location per month. Those per-location rates can add up as locations are added, although the published pricing does not give a volume discount.

Several capabilities buyers may want carry extra, undisclosed costs: Competitive Insights, Actions & Ticketing, Social Suite, Premium Sources, Premium Integrations, and managed or professional services. Enterprise is for organizations with 125 or more locations, but its pricing is custom. The total bill is therefore difficult to pin down if a brand needs add-ons.

Reputation’s listed starting price is $80 per location per month for Rep Core, which includes review management, business listings and SEO. Rep Core + Pulse costs $115 per location per month: a $35 increase for reputation insights, AI Reputation Manager, Pulse Analytics and a basic survey. Rep Core + Surveys is $150 per location per month, another $35 up, and adds advanced surveys, targeted outreach and deeper experience insights.

Those per-location rates can add up quickly across a large network. Enterprise pricing is custom for organizations with 125 or more locations; the pricing page does not publish a rate. Annual billing prices are also not published, so there’s no listed annual discount to compare.

Budget separately for add-ons: Competitive Insights, Actions & Ticketing, Social Suite, Premium Sources, Premium Integrations, Managed Services and professional services have no published prices. There’s no free plan. We’d ask for a location-count quote and a written breakdown of required add-ons before comparing it with another platform.

Reputation combines reviews, listings, surveys, social activity and location-level insights, so switching means deciding which of those data sets and workflows need to move—not just importing review replies. The available published material does not publish migration steps, export formats, transfer limits or migration fees. Ask Reputation and your current provider what data can be exported, in what format, and whether historical survey responses, listings and review records remain accessible after cancellation.

We can’t substantiate what makes customers leave from Reddit: no Reddit posts or comments were included in the published material for this review. Treat claims about common complaints as unverified until you check current user discussions.

Before signing, map your locations, listing ownership, review-response process and survey templates. Get written answers on data ownership, export access and any add-on costs. If you’re leaving, confirm those same details with Reputation before ending service; the published pricing information does not specify what happens to data after cancellation.